Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Foglight - Application Management to Unify IT and the Business by Dell Software. Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire more... >> Discover more offerings from Dell Software.

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation June 17, 2011 - (Free Research) The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates.  (WHITE PAPER) READ ABSTRACT |

Transforming the Help Desk with Remote Support Services by LogMeIn, Inc. July 27, 2011 - (Free Research) This whitepaper looks at the challenges and solutions for providing technical support to customers. Learn about a support solution offering full support to customers remotely while tracking end-user feedback for start-ups to large organizations.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Mobile Device Support by LogMeIn, Inc. February 01, 2012 - (Free Research) Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter.  (WHITE PAPER) READ ABSTRACT |

Driving IT help desk efficiency with customer-centric remote support by GoToAssist May 01, 2008 - (Free Research) Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.  (WHITE PAPER) READ ABSTRACT |

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation October 01, 2009 - (Free Research) Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Mobile Device Support by LogMeIn, Inc. February 08, 2012 - (Free Research) Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices.  (WHITE PAPER) READ ABSTRACT |

Project Management Office: Seeing the Whole Picture by Innotas June 30, 2011 - (Free Research) The use of project and portfolio management (PPM) can help organizations see the big picture – and effectively plan ahead to achieve strategic results.  Learn how your organization can benefit from a PPM approach that provides visibility into project decisions for greater success.  (WHITE PAPER) READ ABSTRACT |

Is JD Edwards EnterpriseOne Right for Your Business? by Oracle Corporation December 2008 - (Free Research) View this Webcast to learn why the new transformation of JD Edwards applications can integrate your manufacturing strategies to improve your competitiveness and overall performance.  (WEBCAST) READ ABSTRACT |

Selecting a Commision and Incentive Compensation System by ACTEK, Inc. August 2008 - (Free Research) There are a number of companies offering software products to manage commission, sales incentive, and bonus programs. This whitepaper provides a framework for selecting the right one for your organization.  (WHITE PAPER) READ ABSTRACT |

Aberdeen Agent Desktop Optimization: Agents Can Finally Focus on the Customer whitepaper by SAP America, Inc. October 2012 - (Free Research) In the context of the contact center, being able to provide agents with insights needed to support and engage customers is critical to deliver a positive customer experience. And agent desktop optimization (ADO) initiatives help contact centers accomplish this objective by empowering agents. Continue on for insights.  (WHITE PAPER) READ ABSTRACT |

Successful Mobile Deployments Require Robust Security by BlackBerry May 2009 - (Free Research) Now that mobility has become an integral part of an enterprise's infrastructure, IT must now support and secure these mobile devices. Read this whitepaper to find out the unique security requirements that these mobile devices create and the three components of mobile security protection.  (WHITE PAPER) READ ABSTRACT |

RHEV for Servers: Competitive Pricing whitepaper by Red Hat May 2012 - (Free Research) This document compares the pricing of Red Hat Enterprise Virtualization (RHEV) with the pricing of VMware vSphere 5 for server virtualization. Inside, find detailed pricing comparisons for the use cases of 100 and 250 virtual servers.  (WHITE PAPER) READ ABSTRACT |

RHEV for Desktops: Competitive Pricing Whitepaper by Red Hat May 2012 - (Free Research) This document compares the pricing of Red Hat Enterprise Virtualization for Desktops (RHEV) with the pricing of VMware View 5 for desktop virtualization. Access a detailed price comparison for the use cases of 100 virtual desktops.  (WHITE PAPER) READ ABSTRACT |

Successful Mobile Deployments Require Robust Security by Lopez Research May 2009 - (Free Research) Now that mobility has become an integral part of an enterprise's infrastructure, IT must now support and secure these mobile devices. Read this whitepaper to find out the unique security requirements that these mobile devices create and the three components of mobile security protection.  (WHITE PAPER) READ ABSTRACT |

Interstage Business Process Manager v11 Architecture Whitepaper by Fujitsu America, Inc. January 2011 - (Free Research) Interstage BPM's superior architecture lets business users and IT professionals collaborate on defining and refining business processes. It empowers knowledge workers to stretch processes to fit to the business needs and it provides developers with the ability to easily create and deploy high performance process-based applications.  (WHITE PAPER) READ ABSTRACT |

Building a Highly-Available Enterprise Network with Juniper Networks EX Series Ethernet Switches by Juniper Networks, Inc. February 2009 - (Free Research) With the introduction of its EX Series Ethernet Switches, Juniper Networks is advancing the economics of networking, enabling customers to build the high-performance, highly available communication infrastructure they need for non-stop operations, while at the same time lowering capital and operational expenses. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com February 2012 - (Free Research) This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture.  (ESSENTIAL GUIDE) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. January 2012 - (Free Research) Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees.  (WHITE PAPER) READ ABSTRACT |

Bring your own device: Embrace consumerization. Empower employees. Simplify IT. by Citrix May 2013 - (Free Research) This whitepaper will help you learn how you can empower users, protect sensitive information, reduce overhead and simplify IT by turning to a structured solution for BYOD. Learn how you can get support for enterprise mobility management, desktop and app virtualization, and more.  (WHITE PAPER) READ ABSTRACT |

Enabling Software Deduplication Across the Enterprise with HP Data Protector by Hewlett-Packard Company June 2012 - (Free Research) This whitepaper dives deep into the topic of deduplication and outlines a solution that supports deduplication at any location to solve your data protection and backup woes. View now to learn more!  (WHITE PAPER) READ ABSTRACT |

The Future of Work Is Now by Citrix Online Go To Meeting June 2013 - (Free Research) This whitepaper will help you learn about the workplace today, the people in it, and the trends they are driving that you need to know about.  (WHITE PAPER) READ ABSTRACT |

Is Your BYOD Plan Exposing You to Risk? by GlassHouse Technologies, Inc. May 2013 - (Free Research) This whitepaper describes the policies and procedures today's organizations need to consider when rethinking their BYOD strategy. Read on and discover why prohibition doesn't work, how to optimize BYOD for new technology, 12 steps to take when developing a strategy, and more.  (WHITE PAPER) READ ABSTRACT |

From Fear to Value: CIO Strategies for Propelling Business Through the Economic Crisis by IBM March 2009 - (Free Research) This whitepaper outlines key strategies for CIOs to drive business results through the economic crisis.  (WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer by Aspect March 2013 - (Free Research) Customers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for CRM. This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative.  (WHITE PAPER) READ ABSTRACT |

Free yourself to do more, while securing your business simply and cost-effectively by Sophos, Inc. June 2009 - (Free Research) It's vital for businesses to secure their systems and data against a growing field of threats. However, implementing and maintaining full-spectrum protection can be a heavy drain on financial and human resources if not done right. Read this whitepaper to learn how a more efficient approach to security can free up much needed resources.  (WHITE PAPER) READ ABSTRACT |

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