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Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 17, 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Transforming the Help Desk with Remote Support Services by LogMeIn, Inc.

July 27, 2011 - (Free Research)
This whitepaper looks at the challenges and solutions for providing technical support to customers. Learn about a support solution offering full support to customers remotely while tracking end-user feedback for start-ups to large organizations. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Mobile Device Support by LogMeIn, Inc.

February 01, 2012 - (Free Research)
Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter. 
(WHITE PAPER) READ ABSTRACT |

Solutions for Migration to Windows 7 and 8 by Dell and Microsoft

March 26, 2014 - (Free Research)
This whitepaper examines a four-part process that helps automate all aspects of Windows migration, including inventory readiness, application compatibility and more. 
(WHITE PAPER) READ ABSTRACT |

Migrating Away From Windows XP: A Survey Of IT Professionals by Dell and Microsoft

March 25, 2014 - (Free Research)
This whitepaper examines a survey of over 450 IT professionals dealing with XP end-of-support, providing a good overview of migration statuses and the challenges of migration. 
(WHITE PAPER) READ ABSTRACT |

Driving IT help desk efficiency with customer-centric remote support by GoToAssist

May 01, 2008 - (Free Research)
Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support. 
(WHITE PAPER) READ ABSTRACT |

IDC - Supporting the Complex Data Center by Dell, Inc.

April 30, 2013 - (Free Research)
Learn the importance of support services in data center environments. Inside, you'll learn about the role of vendor-supplied support services, how to evaluate the support offerings and capabilities of each vendor,and more. 
(WHITE PAPER) READ ABSTRACT |

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 01, 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Mobile Device Support by LogMeIn, Inc.

February 08, 2012 - (Free Research)
Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices. 
(WHITE PAPER) READ ABSTRACT |

Lowering Your Network Support Costs Can’t Be Done Blindfolded by Dimension Data

February 06, 2014 - (Free Research)
This whitepaper discusses the importance of getting a full understanding of your data center infrastructure so you can adjust operation to cut costs. 
(WHITE PAPER) READ ABSTRACT |

Case for Cloud Enabled SAP Environment by IBM

April 11, 2012 - (Free Research)
This whitepaper covers the reasons why SAP users don't want to make the move to the cloud and offers to solutions that can put their minds at ease. 
(WHITE PAPER) READ ABSTRACT |

5 Key Benefits Holland Casino Reaps from Dell Compellent Storage by Dell and VMware

November 19, 2013 - (Free Research)
Learn how Holland Casino was able to leverage virtualized storage in order to increase efficiency with faster storage, reduce spend on high-performance disks by 75 percent, achieve more responsive IT support, and more. 
(CASE STUDY) READ ABSTRACT |

Interstage Business Process Manager v11 Architecture Whitepaper by Fujitsu America, Inc.

January 03, 2011 - (Free Research)
Interstage BPM's superior architecture lets business users and IT professionals collaborate on defining and refining business processes. It empowers knowledge workers to stretch processes to fit to the business needs and it provides developers with the ability to easily create and deploy high performance process-based applications. 
(WHITE PAPER) READ ABSTRACT |

4 Reasons Why XenDesktop Beats The Competition by Citrix

January 02, 2014 - (Free Research)
This whitepaper explores 4 reasons taking a user-centric approach to computing to overcome the limitations of View can help your organization optimize your mobile support. 
(WHITE PAPER) READ ABSTRACT |

Selecting a Commision and Incentive Compensation System by ACTEK, Inc.

August 2008 - (Free Research)
There are a number of companies offering software products to manage commission, sales incentive, and bonus programs. This whitepaper provides a framework for selecting the right one for your organization. 
(WHITE PAPER) READ ABSTRACT |

Successful Mobile Deployments Require Robust Security by BlackBerry

May 2009 - (Free Research)
Now that mobility has become an integral part of an enterprise's infrastructure, IT must now support and secure these mobile devices. Read this whitepaper to find out the unique security requirements that these mobile devices create and the three components of mobile security protection. 
(WHITE PAPER) READ ABSTRACT |

Is JD Edwards EnterpriseOne Right for Your Business? by Oracle Corporation

December 2008 - (Free Research)
View this Webcast to learn why the new transformation of JD Edwards applications can integrate your manufacturing strategies to improve your competitiveness and overall performance. 
(WEBCAST) READ ABSTRACT |

Desktop Virtualization and Storage Solutions Evolve to Support Mobile Workers by NetApp

March 2013 - (Free Research)
Desktop virtualization initiatives have become part of strategic discussions in most companies because of market trends such as the ever-increasing mobile workforce and the ever-growing swath of "bring your own device" (BYOD) users. Read this IDC report to discover the storage capabilities you will need to maximize flexibility and reduce the cost 
(WHITE PAPER) READ ABSTRACT |

Quickly access patient data with enhanced security by Hewlett-Packard Company

July 2013 - (Free Research)
This whitepaper gives an overview of the HP mt40, a thin client tailored for business-needs and promises high reliability, low ownership costs, PC-like performance, faster processing power, and flexible battery options. Read on to learn more about the HP mt40, including features, specifications, support services and more. 
(WHITE PAPER) READ ABSTRACT |

The Role of the Operating System in Cloud Environments by Red Hat

December 2011 - (Free Research)
Download this exclusive whitepaper today and discover the crucial elements you need to consider to create an operationally sophisticated hybrid cloud computing environment. 
(WHITE PAPER) READ ABSTRACT |

RHEV for Servers: Competitive Pricing whitepaper by Red Hat

May 2012 - (Free Research)
This document compares the pricing of Red Hat Enterprise Virtualization (RHEV) with the pricing of VMware vSphere 5 for server virtualization. Inside, find detailed pricing comparisons for the use cases of 100 and 250 virtual servers. 
(WHITE PAPER) READ ABSTRACT |

RHEV for Desktops: Competitive Pricing Whitepaper by Red Hat

May 2012 - (Free Research)
This document compares the pricing of Red Hat Enterprise Virtualization for Desktops (RHEV) with the pricing of VMware View 5 for desktop virtualization. Access a detailed price comparison for the use cases of 100 virtual desktops. 
(WHITE PAPER) READ ABSTRACT |

Successful Mobile Deployments Require Robust Security by Lopez Research

May 2009 - (Free Research)
Now that mobility has become an integral part of an enterprise's infrastructure, IT must now support and secure these mobile devices. Read this whitepaper to find out the unique security requirements that these mobile devices create and the three components of mobile security protection. 
(WHITE PAPER) READ ABSTRACT |

Migration Considerations for Windows Server 2012 by Dell and Microsoft

October 2013 - (Free Research)
This whitepaper will describe the support available for Server 2012 and explain other important considerations to keep in mind while upgrading your server from previous iterations of Microsoft Operating System to the 2012 version. 
(WHITE PAPER) READ ABSTRACT |

Building a Highly-Available Enterprise Network with Juniper Networks EX Series Ethernet Switches by Juniper Networks, Inc.

February 2009 - (Free Research)
With the introduction of its EX Series Ethernet Switches, Juniper Networks is advancing the economics of networking, enabling customers to build the high-performance, highly available communication infrastructure they need for non-stop operations, while at the same time lowering capital and operational expenses. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

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