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Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation October 01, 2009 - (Free Research) Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing.  (WHITE PAPER) READ ABSTRACT |

Monitoring Application Performance from an End-User Perspective by Fluke Networks April 22, 2010 - (Free Research) Download this whitepaper to learn how to see and solve user experience problems from their point of view. We’ll show you how to measure actual application traffic from the user perspective and other critical points in the network.  (WHITE PAPER) READ ABSTRACT |

Seeing Through the Fog: Managing Application Performance in the Cloud - NetForecast by Riverbed Technology, Inc. May 19, 2011 - (Free Research) This report introduces best practices for understanding and improving the performance of mission-critical networked applications and provides pointers for what to look for in a measurement tool in a WAN optimized environment.  (WHITE PAPER) READ ABSTRACT |

Healthcare Data Loss Assessment: Measure sensitive patient data loss on your network by Code Green Networks, Inc. September 09, 2009 - (Free Research) Loss of patient data is a top concern for any healthcare organization. They handle some of the most sensitive and personal data on the individuals they treat. Patients trust healthcare organizations to safeguard sensitive data. Read this whitepaper to find more about how a data loss prevention (DLP) solution can protect patient data.  (WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation June 17, 2011 - (Free Research) The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates.  (WHITE PAPER) READ ABSTRACT |

McAfee Endpoint Protection Suite by McAfee, Inc. May 31, 2013 - (Free Research) This whitepaper will introduce you to a security solution that addresses advanced malware, data loss, and other issues from a single, manageable environment and can help limit your exposure to Internet threats. Read on and discover how this solution can offer you advanced e-mail virus and spam protection, comprehensive device control, and more.  (WHITE PAPER) READ ABSTRACT |

Deep Defender Technical Evaluation and Best Practices Guide by McAfee, Inc. June 05, 2013 - (Free Research) This whitepaper serves as a technical evaluation for McAfee Deep Defender and offers best practices for protecting yourself against stealth attacks, including developing a pilot or evaluation plan and how to approach a potential detection scenario.  (WHITE PAPER) READ ABSTRACT |

Web Security Solutions by Websense, Inc. November 2008 - (Free Research) Read this whitepaper to learn ways to implement industry-leading URL filtering with extensive security capabilities that continuously watch the organization's assets for malicious activity and prevent them from being used in fraudulent attacks.  (WHITE PAPER) READ ABSTRACT |

Five Things Your IT Resources Should Be Telling You - And Aren't by Unisys January 2009 - (Free Research) This whitepaper describes the types of information IT managers should expect to gain from leading-edge IT resource governance tools.  (WHITE PAPER) READ ABSTRACT |

HP Application Services - Service Area Overview - Connect and grow to create seamless, secure, and context-aware experiences by Hewlett-Packard Company April 2013 - (Free Research) Access this whitepaper to learn how third-party IT services can drastically ease the pain of modernizing your IT portfolio.  (WHITE PAPER) READ ABSTRACT |

Six Data Protection Tips for SMBs by Double-Take Software August 2009 - (Free Research) This whitepaper provides six tips for an SMB approach to protecting critical data. These tips used in conjunction with Double-Take Availability from Double-Take Software can help SMBs defend against crippling downtime and data loss.  (WHITE PAPER) READ ABSTRACT |

Lumension Guide to Application Control Best Practices by Lumension September 2012 - (Free Research) Read this whitepaper to understand the best practice workflow to application whitelisting, and can act as a guide when implementing Lumension® Endpoint Management and Security Suite: Application Control.  (WHITE PAPER) READ ABSTRACT |

4G mobile phone (LTE) revenue opportunities for business by ComputerWeekly.com November 2010 - (Free Research) This  Whitepaper is based on Juniper Research’s  November 2010 report entitled:  “4G LTE Revenue Opportunities: Business Models, Scenarios and Operator Strategies 2010-2015”.  (WHITE PAPER) READ ABSTRACT |

HP Application Services - Service Area Overview - Connect and grow to create seamless, secure, and context-aware experiences by Hewlett-Packard Limited December 2011 - (Free Research) Access this whitepaper to learn how third-party IT services can drastically ease the pain of modernizing your IT portfolio.  (WHITE PAPER) READ ABSTRACT |

7 Steps to Building a Business Case for ERP by Sage Software February 2011 - (Free Research) Businesses are looking to make technology investments to prepare for growth but remain cautious with the economic recovery uncertain. Businesses need to define a business case for their technology investments and build a framework to measure ROI. This paper describes a 7-step process that will help build the business case for an ERP investment.  (WHITE PAPER) READ ABSTRACT |

Enterprise Performance Management - The Global State of the Art by Oracle Corporation October 2010 - (Free Research) In 2007 Oracle worked with Cranfield School of Management and four other Universities around the world on a global study of enterprise performance management. The study gathered data from 633 companies in Australia, China, Japan, UK and the USA. Read this white paper to find out the results.  (WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici October 2009 - (Free Research) Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!  (WHITE PAPER) READ ABSTRACT |

Investing in HR Leads to Solid Business Results by SuccessFactors June 2012 - (Free Research) SuccessFactors' goal is no secret, nor is it humble: Increase worldwide productivity by 50%. Although it's a bold target that's not easy to measure consistently, this whitepaper presents one measure of SuccessFactors' success and explains the critical links between investing in execution and tangible customer results.  (WHITE PAPER) READ ABSTRACT |

Investing in HR Leads to Solid Business Results by SuccessFactors June 2012 - (Free Research) SuccessFactors' goal is no secret, nor is it humble: Increase worldwide productivity by 50%. Although it's a bold target that's not easy to measure consistently, this whitepaper presents one measure of SuccessFactors' success and explains the critical links between investing in execution and tangible customer results.  (WHITE PAPER) READ ABSTRACT |

End-User Monitoring: Gaining Visibility into Hidden Business Risks by CA Technologies. August 2008 - (Free Research) This white paper explores how to implement effective end-user transaction monitoring and management to attain greater visibility into the user experience.  (WHITE PAPER) READ ABSTRACT |

Harvard Business Review: Taking Measure of Talent by Workday February 2012 - (Free Research) This Harvard Business Review Analytic Services whitepaper, sponsored by Workday, focuses on effective management of your human capital and gaining insight into your workforce's skill, knowledge, and experience through technology  (WHITE PAPER) READ ABSTRACT |

A More Efficient Data Center with Viridity EnergyCenter Software by Viridity Software August 2010 - (Free Research) The obstacles for not measuring power consumption are real, but not having information often leads to major operational and strategic issues. Read this whitepaper to learn how to begin energy optimization and energy resource management with Viridity's EnergyCenter software.  (WHITE PAPER) READ ABSTRACT |

Why Service Level Management is Mission Critical for all IT Service Providers by Autotask Corporation December 2010 - (Free Research) Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools.  (WHITE PAPER) READ ABSTRACT |

Assuring Asset Documentation Integrity by McLaren Software February 2008 - (Free Research) In this whitepaper, we will discuss best practices for assuring the integrity of your asset documentation.  (WHITE PAPER) READ ABSTRACT |

How to tie learning to business impact by ComputerWeekly.com December 2010 - (Free Research) Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication.  (WHITE PAPER) READ ABSTRACT |

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