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Metrics That Matter: An Intelligent Approach for IT Service Providers by Autotask Corporation

January 24, 2014 - (Free Research)
This whitepaper details the growth in business analytics and how data can be leveraged to get a leg up on the competition. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Metrics and Performance Management by Five9

May 21, 2014 - (Free Research)
This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results. 
(EGUIDE) READ ABSTRACT |

Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM

June 2008 - (Free Research)
Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates. 
(WEBCAST) READ ABSTRACT |

Overcoming the insight deficit by ComputerWeekly.com

September 2011 - (Free Research)
Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Comparative Performance Review: Endpoint Security Performance in Desktop Virtualization Environments by Trend Micro, Inc.

October 2010 - (Free Research)
This full report contains empirically validated data gathered during 8 weeks of testing. The goal of these tests was to establish the availability, and where possible effectiveness and performance, of leading endpoint security products, specifically in a Virtual Desktop Infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Getting From Data to Decisions: How Successful IT Solution Providers Can Eliminate Guesswork and Focus on Growth Initiatives by Autotask Corporation

January 2014 - (Free Research)
This exclusive whitepaper covers the importance of automation and data visibility and access in properly utilizing the time of your IT staff. 
(WHITE PAPER) READ ABSTRACT |

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Turning Challenges into Opportunities in the Data Center by Intel Corporation

June 2007 - (Free Research)
Developing reliable metrics for comparison of energy-efficiency performance is the first requirement. 
(WHITE PAPER)

Seven Email Marketing Refreshes by Bronto Software

October 2008 - (Free Research)
This whitepaper will detail seven key points that will help you quickly enhance your email-marketing program. You may also find some low hanging opportunities that you weren't aware you were missing. 
(WHITE PAPER) READ ABSTRACT |

How Do You Measure Up Against Top IT Service Provider Benchmarks? 13 Must See Charts by Autotask Corporation

February 2014 - (Free Research)
This graphic whitepaper features 13 charts that will show you how your IT department compares to some of the top service providers. 
(WHITE PAPER) READ ABSTRACT |

Five Steps to Secure Outsourced Application Development by Veracode, Inc.

May 2010 - (Free Research)
Application security has become a top concern for security professionals striving to control their company’s overall risk profile. Meanwhile, companies are also saving money by outsourcing more and more custom code creation. This white paper outlines five best practices that enterprises can use to secure their outsourced application development. 
(WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici

October 2009 - (Free Research)
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! 
(WHITE PAPER) READ ABSTRACT |

Modern Virtualized Workload Face Off: UNIX versus x86 by IBM

May 2014 - (Free Research)
This whitepaper examines the effectiveness of IBM Power 730, with IBM PowerVM and AIX, in contrast to comparable x86-based systems when it comes to transactions per second and other performance metrics. 
(WHITE PAPER) READ ABSTRACT |

Intel Distribution of Apache Hadoop: A Dell Partner for Dell/Hadoop by Dell, Inc. and Intel®

December 2013 - (Free Research)
This brief resource introduces an open source software platform that includes Hadoop components for distributed processing and big data management. 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

Secure Remote Access your Users will Love by Citrix

January 2014 - (Free Research)
This whitepaper looks at a set of secure-by-design remote access solutions dedicated to delivering a user-centric experience and making it simple for users to work any way they choose. 
(WHITE PAPER) READ ABSTRACT |

How self-service cloud provisioning helps by ServiceNow

November 2013 - (Free Research)
This whitepaper covers the importance of taking a customer-centric approach to cloud management. 
(WHITE PAPER) READ ABSTRACT |

Lowering Your Network Support Costs Can’t Be Done Blindfolded by Dimension Data

February 2014 - (Free Research)
This whitepaper discusses the importance of getting a full understanding of your data center infrastructure so you can adjust operation to cut costs. 
(WHITE PAPER) READ ABSTRACT |

Full Demo: IBM Cognos 8 Business Intelligence by IBM

October 2009 - (Free Research)
Complete capabilities in one product, on a single architecture. See key features for both business and IT users, including Framework Manager, the Administration Console, and integration with Microsoft Excel. 
(PRODUCT OVERVIEW)

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

Top 10 IT Service Management Next Practices by Hewlett-Packard Company

November 2013 - (Free Research)
New challenges in the IT world, such as cloud computing, demand new tools and IT management practices. This guide outlines the implementation of new IT management and the benfits associated with doing so. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact Of Microsoft Windows Azure by Microsoft

October 2013 - (Free Research)
"The Total Economic Impact of Microsoft Windows Azure," a commissioned study conducted by Forrester Consulting, looks at the key benefits, costs, and risks associated with implementing Windows Azure and provides insights into what the public cloud means for your business. 
(WHITE PAPER) READ ABSTRACT |

The New Information Agenda: Do You Have One? by IBM

May 2008 - (Free Research)
This white paper defines the information agenda; describes key considerations and best practices in creating and implementing an information agenda. 
(WHITE PAPER)

Get the Storage You Need for the Full Benefits of the Cloud by IBM

June 2013 - (Free Research)
This whitepaper details a cloud storage solution from IBM that will ensure you realize the full benefits of private and hosted clouds. 
(WHITE PAPER) READ ABSTRACT |

EMA Radar for Application-Aware Network Performance Management by Riverbed Technology, Inc.

March 2013 - (Free Research)
Cascade outperforms other application-aware network performance management solutions in such important areas as product strength and cost efficiency. Read the EMA whitepaper to get the full story. 
(WHITE PAPER) READ ABSTRACT |

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