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Metrics That Matter: An Intelligent Approach for IT Service Providers by Autotask Corporation

January 24, 2014 - (Free Research)
This whitepaper details the growth in business analytics and how data can be leveraged to get a leg up on the competition. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM

June 2008 - (Free Research)
Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates. 
(WEBCAST) READ ABSTRACT |

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation

October 2009 - (Free Research)
Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing. 
(WHITE PAPER) READ ABSTRACT |

Comparative Performance Review: Endpoint Security Performance in Desktop Virtualization Environments by Trend Micro, Inc.

October 2010 - (Free Research)
This full report contains empirically validated data gathered during 8 weeks of testing. The goal of these tests was to establish the availability, and where possible effectiveness and performance, of leading endpoint security products, specifically in a Virtual Desktop Infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Overcoming the insight deficit by ComputerWeekly.com

September 2011 - (Free Research)
Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Getting From Data to Decisions: How Successful IT Solution Providers Can Eliminate Guesswork and Focus on Growth Initiatives by Autotask Corporation

January 2014 - (Free Research)
This exclusive whitepaper covers the importance of automation and data visibility and access in properly utilizing the time of your IT staff. 
(WHITE PAPER) READ ABSTRACT |

Seven Email Marketing Refreshes by Bronto Software

October 2008 - (Free Research)
This whitepaper will detail seven key points that will help you quickly enhance your email-marketing program. You may also find some low hanging opportunities that you weren't aware you were missing. 
(WHITE PAPER) READ ABSTRACT |

Turning Challenges into Opportunities in the Data Center by Intel Corporation

June 2007 - (Free Research)
Developing reliable metrics for comparison of energy-efficiency performance is the first requirement. 
(WHITE PAPER)

How Do You Measure Up Against Top IT Service Provider Benchmarks? 13 Must See Charts by Autotask Corporation

February 2014 - (Free Research)
This graphic whitepaper features 13 charts that will show you how your IT department compares to some of the top service providers. 
(WHITE PAPER) READ ABSTRACT |

Five Steps to Secure Outsourced Application Development by Veracode, Inc.

May 2010 - (Free Research)
Application security has become a top concern for security professionals striving to control their company’s overall risk profile. Meanwhile, companies are also saving money by outsourcing more and more custom code creation. This white paper outlines five best practices that enterprises can use to secure their outsourced application development. 
(WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici

October 2009 - (Free Research)
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! 
(WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation

June 2011 - (Free Research)
The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates. 
(WHITE PAPER) READ ABSTRACT |

A Customer-Centric Approach to Cloud Management by ServiceNow

November 2013 - (Free Research)
This whitepaper covers the importance of taking a customer-centric approach to cloud management. 
(WHITE PAPER) READ ABSTRACT |

Lowering Your Network Support Costs Can’t Be Done Blindfolded by Dimension Data

February 2014 - (Free Research)
This whitepaper discusses the importance of getting a full understanding of your data center infrastructure so you can adjust operation to cut costs. 
(WHITE PAPER) READ ABSTRACT |

Secure Remote Access your Users will Love by Citrix

January 2014 - (Free Research)
This whitepaper looks at a set of secure-by-design remote access solutions dedicated to delivering a user-centric experience and making it simple for users to work any way they choose. 
(WHITE PAPER) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

Full Demo: IBM Cognos 8 Business Intelligence by IBM

October 2009 - (Free Research)
Complete capabilities in one product, on a single architecture. See key features for both business and IT users, including Framework Manager, the Administration Console, and integration with Microsoft Excel. 
(PRODUCT OVERVIEW)

Get the Full Benefits of IT Asset Management by ServiceNow

November 2013 - (Free Research)
This whitepaper covers a solution that will finally bring the benefits of ITAM to your organization. 
(WHITE PAPER) READ ABSTRACT |

The New Information Agenda: Do You Have One? by IBM

May 2008 - (Free Research)
This white paper defines the information agenda; describes key considerations and best practices in creating and implementing an information agenda. 
(WHITE PAPER)

Assessing VMware View's Full Value by VMware, Inc.

May 2011 - (Free Research)
Many enterprises utilize virtualization to support desktop workloads, improve data security, enable thin clients, and simplify data backup. However, there are challenges and obstacles associated with desktop virtualization that can hinder these benefits. Learn the necessary steps to avoid and overcome these common pitfalls. 
(WHITE PAPER) READ ABSTRACT |

Best Best & Kreiger Success Story by Citrix

March 2014 - (Free Research)
This whitepaper explains how desktop virtualization helped this full-service law firm increase attorney and staff productivity, avoid the need for expensive software and hardware, increase storage capacity, and more. 
(WHITE PAPER) READ ABSTRACT |

ALDM: Analytics for Logical Dependency Mapping: Service Engagement Guide by IBM

September 2013 - (Free Research)
This whitepaper cites IT discovery as the first step in improving IT efficiency and lowering costs and offers up a full analysis of one solution. 
(WHITE PAPER) READ ABSTRACT |

EMA Radar for Application-Aware Network Performance Management by Riverbed Technology, Inc.

March 2013 - (Free Research)
Cascade outperforms other application-aware network performance management solutions in such important areas as product strength and cost efficiency. Read the EMA whitepaper to get the full story. 
(WHITE PAPER) READ ABSTRACT |

The Essential Guide to Protecting Essential Information by Websense, Inc.

November 2008 - (Free Research)
Read this whitepaper to learn how your organization can implement threat protection and powerful policy-based control over sensitive data and remain safe and productive while using the internet to its full potential. 
(ARTICLE) READ ABSTRACT |

Getting Started with Business Process Management by SoftwareAG Inc., USA

February 2009 - (Free Research)
In this whitepaper, you will learn about the different entry points for BPM, ways of ramping up process initiatives, organizational and cultural challenges that BPM practitioners face, and the critical success factors for BPM. 
(WHITE PAPER) READ ABSTRACT |

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