Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

Using enterprise architecture to develop a blueprint for improving your energy efficiency and reducing your carbon footprint by IBM December 31, 2008 - (Free Research) This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?  (WHITE PAPER) READ ABSTRACT |

Build Your Cloud, Build Your Profit by Citrix Systems, Inc. (E-mail this company) July 31, 2012 - (Free Research) Download the whitepaper, Build Your Cloud, Build Your Profit, to learn how service providers can deliver profitable, differentiated cloud services using a proven cloud platform.  (WHITE PAPER) READ ABSTRACT |

Aberdeen Agent Desktop Optimization: Agents Can Finally Focus on the Customer whitepaper by SAP America, Inc. October 31, 2012 - (Free Research) In the context of the contact center, being able to provide agents with insights needed to support and engage customers is critical to deliver a positive customer experience. And agent desktop optimization (ADO) initiatives help contact centers accomplish this objective by empowering agents. Continue on for insights.  (WHITE PAPER) READ ABSTRACT |

Seven Email Marketing Refreshes by Bronto Software October 2008 - (Free Research) This whitepaper will detail seven key points that will help you quickly enhance your email-marketing program. You may also find some low hanging opportunities that you weren't aware you were missing.  (WHITE PAPER) READ ABSTRACT |

Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation April 2010 - (Free Research) Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.  (VIDEO) READ ABSTRACT |

Video Whitepaper: Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation June 2009 - (Free Research) The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth.  (VIDEO) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect May 2013 - (Free Research) Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions.  (WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer by Aspect March 2013 - (Free Research) Customers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for CRM. This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative.  (WHITE PAPER) READ ABSTRACT |

Achieving Profitable Growth through Exceptional Customer Experience by CA Technologies. November 2008 - (Free Research) In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.  (WHITE PAPER) READ ABSTRACT |

Institutional Identity Theft: How the Identity Theft of Your Customers Leads to the Erosion of Your Company's Profits and Good Name by Perimeter eSecurity December 2008 - (Free Research) Read this whitepaper for a look at the real losses sustained by organizations whose customers experience identity theft and best policies, procedures, and solutions to reduce your organizations risk.  (WHITE PAPER) READ ABSTRACT |

Continuous Customer Dialogues by Infor November 2010 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. This concept is discussed further in the rest of this whitepaper.  (WHITE PAPER) READ ABSTRACT |

Achieving PCI Compliance at the Point Of Sale Using Bit9 Parity™ to Protect Cardholder Data by Bit9, Inc. June 2009 - (Free Research) As the technology used by merchants and their partners has evolved, card fraud has become more sophisticated. In response to this evolving threat, the major credit card companies have created a set of security standards to protect their customers from security breaches. Read this whitepaper to find out how Bit9 Parity helps achieve compliance...  (WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation June 2011 - (Free Research) The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates.  (WHITE PAPER) READ ABSTRACT |

Transforming the Help Desk with Remote Support Services by LogMeIn, Inc. July 2011 - (Free Research) This whitepaper looks at the challenges and solutions for providing technical support to customers. Learn about a support solution offering full support to customers remotely while tracking end-user feedback for start-ups to large organizations.  (WHITE PAPER) READ ABSTRACT |

Application Modernization: RAD for the Web Reaches System i by CodeGear June 2008 - (Free Research) In this whitepaper we discuss the Delphi/400 rapid application development (RAD) environment.  (WHITE PAPER) READ ABSTRACT |

Whitepaper: Dell Storage Selection Guidelines for Oracle Databases by Dell, Inc. May 2011 - (Free Research) Dell strives to simplify IT in order to reduce complexity in data centers and has a broad storage product portfolio to meet database customers' needs. These storage selection guidelines will help administrators choose an appropriate storage technology based on their requirements.  (WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation June 2011 - (Free Research) Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge.  (WHITE PAPER) READ ABSTRACT |

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google July 2010 - (Free Research) Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Real Time Service Visualization For Your NOC by InfoVista Corporation July 2011 - (Free Research) This whitepaper offers a solution to help the operations manager deal with these complex demands. See how you can isolate, diagnose, and resolve the issues that impact service management.  (WHITE PAPER) READ ABSTRACT |

A Smarter Approach to WAN Optimization by Exinda Networks May 2009 - (Free Research) Network managers and administrators face the daunting task of effectively monitoring and managing network resources while meeting user expectations for network performance across the WAN. At the same time, they have to reduce operating costs and do more with less. Read on to learn how a unified performance management (UPM) solution can help.  (WHITE PAPER) READ ABSTRACT |

Virtual + Physical = Hybrid Events:  Best Practices for Creating Compelling, Innovative Hybrid Events by INXPO November 2010 - (Free Research) This whitepaper explores the growing role of virtual technologies in physical events (hybrid events) in marketing and communication, as well as identifies five best practices for maximizing their success in achieving organizational goals. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Creating Stickiness in the Insurance Industry by Thunderhead January 2011 - (Free Research) With the economy being shaky, the insurance industry has a problem. Customers are increasingly shopping around and making complex demands. Learn how to achieve loyalty in a shaky industry.  (WHITE PAPER) READ ABSTRACT |

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters December 2008 - (Free Research) This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.  (WHITE PAPER) READ ABSTRACT |

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps January 2011 - (Free Research) Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps January 2011 - (Free Research) Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

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