Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success by Consona Corporation October 01, 2009 - (Free Research) Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support success requires that all stakeholders know where they’re going and how they’re doing.  (WHITE PAPER) READ ABSTRACT |

Case Study-VMware Consona Knowledge Management by Consona Corporation June 01, 2010 - (Free Research) Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.  (CASE STUDY) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation June 17, 2011 - (Free Research) The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates.  (WHITE PAPER) READ ABSTRACT |

Thinking Outside the (Search) Box: Powering Enterprise Search with Knowledge by Consona Corporation June 17, 2011 - (Free Research) Enterprise search delivers the highest value when it helps create a great customer experience. Read this whitepaper to learn how execute enterprise search with knowledge.  (WHITE PAPER) READ ABSTRACT |

The Midmarket Manufacturer’s Guide to Getting Started with ERP by SearchManufacturingERP June 09, 2010 - (Free Research) In this e-book, get more insight into whether your midmarket manufacturing organization would benefit from ERP. Find out how to build a business and get tips for navigating the market and implementing software. Continue reading to learn tips and insight on getting started with ERP in your midmarket organization.  (EBOOK)

Manufacturing ERP Buyer’s Guide – 2011 Edition by SearchManufacturingERP January 22, 2009 - (Free Research) Compiled by SearchManufacturingERP.com editors, this directory includes ERP software products for process and discrete manufacturers of all sizes, as well as all verticals. It includes software that is meant to be deployed on-premise as well as Software as a Service (SaaS) or on-demand software.  (EBOOK)

Knowledge Management is NOT an Add-on! by Consona Corporation October 01, 2010 - (Free Research) Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM.  (WHITE PAPER) READ ABSTRACT |

Making Support Social: Turning Customer Engagement Into Customer Success by Consona Corporation May 01, 2010 - (Free Research) Social media is fundamentally changing how businesses and their customers interact. In this paper, learn of some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper.  (WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation June 14, 2011 - (Free Research) This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.  (EGUIDE) READ ABSTRACT |

Virtually Perfect Protection Whitepaper by CommVault Systems, Inc. November 10, 2010 - (Free Research) Gain access to the Virtualization Station booth within our virtual show. Here you can download the Virtually Perfect Protection Whitepaper along with a wealth of additional materials. Register to learn more.  (WHITE PAPER)

Driving Business Agility through SOA Connectivity & Integration Whitepaper from IBM by IBM October 06, 2009 - (Free Research) In this whitepaper, you will learn how to work smarter so you can solve the problems of today and seize the opportunities of tomorrow.  (WHITE PAPER)

The Smart Approach To IT Resource Management by Innotas November 19, 2012 - (Free Research) This white paper demonstrates why progressive organizations are looking toward effective resource management solutions that provide line-of-business executives with clear visibility into IT departments in order to increase overall efficiency and allocate necessary resources to high-priority projects.  (WHITE PAPER) READ ABSTRACT |

Reducing Risk with Scale-out NAS for Large-scale Virtualization by Isilon Systems May 05, 2011 - (Free Research) This whitepaper uncovers the most common storage management challenges associated with server virtualization - and how scale-out storage solutions can help you overcome these challenges. Check out this GlassHouse whitepaper to see how your organization can unlock the true potential of server virtualization with scale-out storage.  (WHITE PAPER) READ ABSTRACT |

Security Bloopers: Five Common Mistakes by Cisco Systems, Inc. February 02, 2009 - (Free Research) IT professionals often question whether they have adequately protected their company's network. In the rush of the workday, what could you have missed? This document explains how to avoid five common mistakes to protect your network.  (WHITE PAPER) READ ABSTRACT |

The Critical Need for Encrypted Email and Secure File Transfer Solutions by Proofpoint, Inc. July 01, 2009 - (Free Research) This free email encryption whitepaper from Osterman Research discusses key issues around the encryption of both email and file transfer systems, some of the leading statutes that require sensitive content to be encrypted, and suggestions for moving forward with encryption.  (WHITE PAPER) READ ABSTRACT |

How Bad Are the Bad Guys? - The Changing Nature of Web Security Threats by Webroot September 23, 2009 - (Free Research) This whitepaper considers how Web-based security threats are evolving, within the context of IT trends including mobile, home computing, and other forms of remote access that could all potentially increase the attack surface of the organization. Read on to learn more about protecting your organization from emerging Web-based security threats.  (WHITE PAPER) READ ABSTRACT |

Forrester Thought Leadership White Paper: Exploring the Potential Benefits of End-to-End Convergence of Data Center Networks by Cisco Systems, Inc. February 14, 2012 - (Free Research) This whitepaper discloses the results of an evaluation of end-to-end storage area network/local area network (SAN/LAN) networking issues including Fibre Channel over Ethernet (FCoE) adoption.  (WHITE PAPER) READ ABSTRACT |

The New Information Agenda: Do You Have One? by IBM May 2008 - (Free Research) This white paper defines the information agenda; describes key considerations and best practices in creating and implementing an information agenda.  (WHITE PAPER)

Why performance management? A guide for the midsize organization by IBM February 2012 - (Free Research) This brief white paper provides an overview of how performance management can help midsize companies meet challenges using IBM Cognos Express, an integrated, one-stop business intelligence (BI) and planning solution purpose-built for midsize companies. IBM Cognos Express is a cost-effective choice for performance management.  (WHITE PAPER) READ ABSTRACT |

Using enterprise architecture to develop a blueprint for improving your energy efficiency and reducing your carbon footprint by IBM December 2008 - (Free Research) This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?  (WHITE PAPER) READ ABSTRACT |

Build Your Cloud, Build Your Profit by Citrix Systems, Inc. (E-mail this company) July 2012 - (Free Research) Download the whitepaper, Build Your Cloud, Build Your Profit, to learn how service providers can deliver profitable, differentiated cloud services using a proven cloud platform.  (WHITE PAPER) READ ABSTRACT |

4G mobile phone (LTE) opportunities for employers by ComputerWeekly.com November 2010 - (Free Research) This Whitepaper  is based on Juniper Research’s  August  2010 report entitled: “4G LTE Hardware Opportunities: Subscribers, End User Devices & Vendor Strategies 2010  – 2015”.  (WHITE PAPER) READ ABSTRACT |

Six Features Your Laptop Backup Must Have by Druva Software April 2010 - (Free Research) The whitepaper explains the 6 critical features your enterprise laptop backup solution will need to defuse the explosion of corporate data.  (WHITE PAPER) READ ABSTRACT |

Compare and Contrast SPB and TRILL by Avaya November 2011 - (Free Research) With the amount of data center consolidation occurring today, moving to server virtualization has happened very quickly. This whitepaper discuss SPB and TRILL, two emerging technologies that wish to virtualize networks without adding complexity.  (WHITE PAPER) READ ABSTRACT |

Networking Best Practices for VMware Infrastructure 3 on Dell PowerEdge Blade Servers by Dell and VMware April 2009 - (Free Research) This whitepaper provides an overview of the networking architecture for VMware Infrastructure 3 on Dell PowerEdge blade servers. It provides best practices for deploying and configuring your network in the VMware environment.  (WHITE PAPER) READ ABSTRACT |

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