TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		M1 by B & G™ ERP program aids growth Of UK sophisticated electronics Manufacturer – Fozmula Ltd by Bowen & Groves. Fozmula’s range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within their more... >> Discover more offerings from Bowen & Groves.

Enhancing SQL Reporting Services with Double-Take by Double-Take Software. February 2008 - (Free Research) Information stored on SQL Servers is important, so being able to protect this data at all times is extremely critical. Read this white paper to learn about solutions and strategies that can help protect and recover your critical SQL data. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Four Types of Configurators: Which One Is Right for Your Business? by Configure One. June 2008 - (Free Research) This white paper highlights the functionality that companies are looking for in a configurator today, and examines the scope of the four categories of configurators and also provides some of the key questions you should ask potential software vendors. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Data Migration: A White Paper by Bloor Research by Informatica Corp. May 2008 - (Free Research) Data migration has historically been under-valued, under-resourced and not treated with the attention it deserves. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by CDC Software - Pivotal CRM (E-mail this company) November 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster. CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Master Data Management: A White Paper by Bloor Research by Pitney Bowes Group 1 Software May 2008 - (Free Research) This paper offers valuable insights and considerations for corporations and other organizations seeking to implement a Master Data Management strategy. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Multi-Entity Master Data Management: The 4th Generation of MDM by IBM Software Group February 2008 - (Free Research) This CDI-MDM Institute MarketPulse white paper outlines the requirements for product specific capabilities while providing an industry road map that highlights the necessary planning assumptions to integrate master data across customers, suppli... (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Four Essentials for Building Your SharePoint Strategy by Quest Software, Inc April 2008 - (Free Research) The explosive growth of Microsoft SharePoint has left IT departments scrambling to effectively manage their SharePoint environments. Download this white paper for guidance on how to construct a solid plan to manage your current environment and plan for… (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Guide to Going Paperless: Cut Costs with Document Automation by Equisys Inc February 2008 - (Free Research) Document automation software not only removes the cost of printing and posting paper documents, it also reduces the time involved in document production, archiving and retrieval. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Key Considerations When Mobilizing Small or Medium Sized Business by BlackBerry March 2008 - (Free Research) Download this white paper to learn about the key issues that small and medium-sized companies need to consider when evaluating a wireless solution, discover ways in which the BlackBerry solution can maximize business and ROI. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IDC on SAP Document Process Automation: Increase Productivity and Cash Flow by Esker Inc. April 2008 - (Free Research) This IDC white paper explores how document process automation can reduce the use of paper in order management processes and company communication. Learn how you can improve employee productivity, increase customer satisfaction and reduce costs. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Near-Instant Oracle Cloning with Syncsort AdvancedClient Technologies by SyncSort April 2008 - (Free Research) Creating a full physical clone of an Oracle database can cause a number of headaches for Oracle administrators. Read this white paper for tips on how to streamline this process and to help you avoid the headaches. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

SingTel IP VPN - FSI Financial Services Institutions by Singapore Telecommunications Ltd May 2008 - (Free Research) This white paper details how implementing an IP VPN solution within your enterprise can ensure that you are holding up your high level standard of service as well as keeping it secure, while also being able to increase your offerings. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Hidden Dangers in the Mobile Worker Jungle by Blue Coat March 2008 - (Free Research) This white paper, offers a number of scalable solutions that are easy for IT to install and maintain, while providing a reliable, faster, and more secure experience for all of the company’s mobile and remote workers. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Business Value of Insurance Compensation Management Systems by CSSI. February 2008 - (Free Research) This white paper describes some of the problems insurance carriers face regarding compensation and presents the advantages of using an automated system to simplify incentive compensation. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Next Generation of Web Conferencing by Adobe Systems, Inc. March 2008 - (Free Research) This white paper explores the ability to have a more productive and engaging web conferencing experience-while providing the IT department with a program that efficiently utilizes bandwidth and minimally impacts the infrastructure. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Run Away to Join the New Circus - Sales 2.0 Whitepaper Part 1 by Landslide Technologies, Inc. June 2008 - (Free Research) In this first of a two-part white paper, we present an overview of the state of sales today, supported by metrics from our 2007 Sales Performance Optimization survey. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Solving the Storage Challenges Inherent with Digital Media by DataDirect Networks. February 2008 - (Free Research) Businesses working with digital media are facing some serious challenges when it comes to storage. Read this white paper to learn about a solution with capabilities for solving the most challenging storage requirements for large digital media. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews five best practices that can make a difference today and describes how the winners in the communications sector will be those companies that meet and exceed customer expectations. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Deliver Full Workforce Optimization and Build the Optimal Service Solution by SERVICEPower. February 2008 - (Free Research) A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Taking On-Demand CRM Integration to the Next Level by Oracle Corporation. June 2008 - (Free Research) Explore current CRM on-demand integration challenges facing businesses with mixed deployments and learn how you can guarantee sales effectiveness, business productivity, and reduce costs. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices by Oracle Corporation. June 2008 - (Free Research) This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom Inc May 2008 - (Free Research) Consolidation 2.0 is a call center strategy that eliminates unnecessary duplication of resources and efforts, improves efficiency, reduces costs, and increases customer satisfaction. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Lock Your Windows! Using SSL VPNs to Secure Microsoft Terminal Services and Citrix MetaFrame Environments by AEP Networks July 2008 - (Free Research) This white paper will describe the challenges and explain why the AEP Netilla Security Platform (NSP), an SSL VPN from AEP Networks, delivers the most effective solution for secure access to WTS and Citrix MetaFrame environments. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Selecting the Right Storage for Microsoft Exchange Server 2007 White Paper by En Pointe Technologies February 2008 - (Free Research) Choosing between SAN and DAS for Exchange Server 2007 requires many considerations, this white paper aims at providing some discussion points as input into your decision. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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