A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. 

This white paper discusses key issues surrounding configuration management and compliance, such as the IT department's need to lower costs, increase management flexibility and control, and increase responsiveness to business needs and requirements. 

Online security will remain a top concern for both individuals and corporations throughout the year - and beyond. In this white paper you will explore 5 ways to protect your vital data from increasingly sophisticated malware and network attacks. 

This white paper examines the vulnerabilities of today’s remote and branch office IT landscape, and details the advantages of a disk-based backup and recovery strategy for managing and protecting the data contained in these systems. 

As organizations address the implementation of fixed video surveillance solutions, they must carefully consider the most important factors, in particular the Big Three issues concerning the infrastructure required to support cameras at selected locations: cost, deployment time and performance. Read this white paper to learn more. 

This whitepaper describes how mainframe users can effectively switch from physical tape (or hybrid disk/tape) to a modern mainframe Virtual Tape solution with Data Domain deduplication storage. 

This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 

This white paper examines the importance of maintaining a consistent two-factor authentication policy during a business disruption. In addition, it provides insight into how to develop plans that enable cost-effective, rapid binding of users to their credentials in the event of an emergency. Read on to learn more. 

The User Workspace Management market is generating increasing attention from IT professionals and analysts. This White Paper provides a brief description of User Workspace Management and its critical importance to desktop virtualization deployments. 

After comparing several different software- and hardware-based solutions (including biometrics), reviewing industry-trusted research reports (such as Gartner), and talking to existing customers and technical staff of various other vendors, Associated Banc-Corp selected SafeWord for Citrix® a strong authentication solution. 

Learn about NERC compliance challenges and how to ensure audit-readiness by delivering end-to-end vulnerability management, endpoint protection and data protection solutions. 

The Internet has become a playground for criminals who leverage its universal accessibility to commit small to large corporate crimes. This white paper provides the top ten ways users can protect themselves and their networks from the constant threats that exist on the Internet today. 

It is critical that SQL Server environments are well protected and maintain integrity. This white paper highlights how iSCSI SAN solutions can simplify management and protect this data, while retaining flexibility in SQL Server environments.