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New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 30, 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Preserve Customer Experience Consistency and Loyalty in a Multi-Sourced Contact Center by Genesys

June 05, 2014 - (Free Research)
Many organizations are taking a multi-sourcing approach to contact center services, but it doesn't come without its risks -- what should you look out for? Find out in this white paper, and learn how you can avoid the perils of lackluster service and disappointing cost savings with a common hosted contact center platform. 
(WHITE PAPER) READ ABSTRACT |

Five Simple Strategies to Make Your Contact Center a Success by Genesys

June 03, 2014 - (Free Research)
View this informative white paper to learn how to cost-effectively increase the level of service in your contact center with the right technology. Discover five best practices to make your call center a success. 
(WHITE PAPER) READ ABSTRACT |

Deploying a Contact Center in the Cloud - A Guide to Best Practices by Genesys

July 31, 2012 - (Free Research)
To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient. 
(WHITE PAPER) READ ABSTRACT |

Improve Your Customer Experience and Call Center with Mobile Applications by Genesys

June 02, 2014 - (Free Research)
Many organizations still treat mobile channels the same as traditional channels. As a result, they have yet to reap the full benefits of mobility. Ensure that doesn't happen to your company by reading this informative white paper on integrating mobile applications into your customer service and contact center operations. 
(WHITE PAPER) READ ABSTRACT |

Intelligent Self-Service and Personalization: Rethink the Customer Experience by Genesys

June 02, 2014 - (Free Research)
With the right combination of intelligent self-service and agent-assisted service, you can ensure efficiency gains, cost savings, and customer satisfaction. View this white paper to learn what it takes to implement intelligence self-service, such as integrated applications, business intelligence, business rules, and integrated channels. 
(WHITE PAPER) READ ABSTRACT |

Boosting Customer Loyalty and Bottom Line Results - Putting Customer Experience First in Your Contact Centre by Genesys

May 30, 2014 - (Free Research)
Customer experience management (CEM) is coming to the forefront as one of the best ways to differentiate your organization. This white paper explores key elements of the customer experience (CX) and how to achieve better CEM while improving operational effectiveness and driving down costs. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience: Essential Requirements for Company Profitability and Competitive Success by Genesys

March 14, 2014 - (Free Research)
Companies across all industries are feeling pressure to improve the customer experience while reducing costs at the same time. However, most are not prepared to cost-effectively provide great, real-time. multi-channel customer experiences, due to outdated technology and processes. 
(WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

How White Papers Can Boost Your Lead Gen Campaigns by KnowledgeStorm Webinars (E-mail this company)

October 2006 - (Free Research)
In this presentation document, white paper guru Michael Stelzner, author of "Writing White Papers: How to Capture Readers and Keep Them Engaged," will share his secrets on creating effective white papers that attract prospects in droves. 
(ANALYST REPORT) READ ABSTRACT |

How White Papers Can Turbo-Boost Your Lead Gen Campaigns by KnowledgeStorm Webinars (E-mail this company)

September 2006 - (Free Research)
In this upcoming Webcast, "How White Papers Can Turbo-Boost Your Lead Gen Campaigns", white paper guru Michael Stelzner, author of "Writing White Papers: How to Capture Readers and Keep Them Engaged," will share his secrets on creating white papers that attract prospects in droves. This Webcast is presented by KnowledgeStorm. 
(WEBCAST) READ ABSTRACT |

Podcast - Eight Rules for Creating Great White Papers by KnowledgeStorm, Inc (E-mail this company)

March 2006 - (Free Research)
White papers are one of the most misunderstood, miswritten and misused marketing tools available. While many companies think they need a white paper, few manage to write, design or use them to their full potential. This podcast outlines eight key steps to take when writing a white paper and what you should do once the paper is written. 
(PODCAST) READ ABSTRACT |

Eight Rules for Creating Great White Papers by KnowledgeStorm, Inc (E-mail this company)

May 2005 - (Free Research)
White papers are one of the most misunderstood, miswritten and misused marketing tools available. While many companies think they need a white paper, few manage to write, design or use them to their full potential. This paper outlines eight key steps to take when writing a white paper and what you should do once the paper is written. 
(WHITE PAPER) READ ABSTRACT |

IBM Tivoli Service Request Manager White Paper by IBM

January 2010 - (Free Research)
This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper. 
(WHITE PAPER) READ ABSTRACT |

True Enterprise-Quality Linux Support: Edison Group White Paper by Oracle Corporation

November 2008 - (Free Research)
This white paper discovers how organization can increase operational efficiency while cutting costs with Oracle Unbreakable Linux, a support program that delivers enterprise-quality support for Linux at a lower cost. 
(WHITE PAPER) READ ABSTRACT |

Data Deduplication Background: A Technical White Paper by Quantum Corporation

March 2011 - (Free Research)
The purpose of data deduplication is to increase the amount of information that can be stored on disk arrays and to increase the effective amount of data that can be transmitted over networks. Read this white paper from Quantum Corporation to learn more about data deduplication today. 
(WHITE PAPER) READ ABSTRACT |

Disk Assisted Back-Up White Paper: Backup to Disk and How to Implement It with HP Data Protector by Hewlett-Packard Company

September 2006 - (Free Research)
Advancements in technology and price reductions have recently made it possible to use disk together with tape to improve data protection. This white paper discusses the benefits of this technology. 
(WHITE PAPER) READ ABSTRACT |

Microsoft SQL Server in a VMware Environment on Dell PowerEdge Blades and Dell EqualLogic Storage by Dell and VMware

April 2009 - (Free Research)
This white paper provides an overview for deploying SQL Server in a virtualized environment for VMware ESX 3.5 Update 4 (U4) running on the latest PowerEdge M610 and M710 blade servers and EqualLogic PS6000XV iSCSI storage arrays. 
(WHITE PAPER) READ ABSTRACT |

CA White Paper: Getting Started with a Project Management Office (PMO) by CA Technologies.

September 2007 - (Free Research)
This paper contains practical insights and best practices for better IT project delivery. It details ways of moving from an ad-hoc approach to a more effective process by implementing a project management office (PMO). 
(WHITE PAPER) READ ABSTRACT |

IDC White Paper: The Evolution of Job Scheduling - CA's Approach to Workload Automation by CA Technologies.

February 2008 - (Free Research)
This IDC paper presents the key concerns driving IT management and how they translate into needs that can be addressed through modern approaches to job scheduling and workload automation. 
(WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Datalink's White Paper Library by Datalink Corp

May 2010 - (Free Research)
Welcome to Datalink’s White Paper library. Inside you will find valuable data expertise - from an objective perspective. Here, you can find the information about the latest storage trends, relevant data topics, and new strategies to store, manage, and protect your data. 
(INFORMATION CENTER) READ ABSTRACT |

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