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Simplifying Contact Center Technology by Oracle Corporation

August 2008 - (Free Research)
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology. 
(WHITE PAPER) READ ABSTRACT |

White Paper: Controlling Recreational Peer-to-Peer Traffic to Improve Application Performance by Exinda Networks

April 2008 - (Free Research)
This white paper provides a practical overview on the evolution of recreational P2P traffic, how it is impacting corporate networks and, offers specific recommendations for controlling these recreational applications. 
(WHITE PAPER) READ ABSTRACT |

Managing Your Data Assets by Pitney Bowes Business Insight

July 2009 - (Free Research)
Information management is integral to successfully maintaining a competitive advantage. The value of all your data can increase or decrease over time depending on how you manage it. Read on to learn how to gain the insights into information management you need to succeed and gain that competitive edge that is now more important than ever. 
(WHITE PAPER) READ ABSTRACT |

Unified Communications: Strategic Value, Benefits and the Role of System Integrators by Hewlett-Packard Company

August 2008 - (Free Research)
This white paper shows how current economic and technological trends increase the importance of efficient communication and collaboration processes for enterprises. Further, it demonstrates how unified communications (UC) can help companies to address these challenges. 
(WHITE PAPER) READ ABSTRACT |

Quality of Service (QoS) in High-Priority Applications by Transition Networks, Inc.

September 2008 - (Free Research)
This paper will discuss both hard and soft QoS techniques including 802.1P, IP Precedence, Differentiated Services, Resource Reservation Protocol (RSVP) and ATM specific priority resources. 
(WHITE PAPER) READ ABSTRACT |

Dark Pools of Liquidity: Understanding & Technology dependencies for the future by Wipro Technologies

May 2009 - (Free Research)
This white paper provides insight into the dark pools of liquidity, discusses the mechanism of dark pools trading, advantages and how technology would impact the operations or provide benefits in trading over this medium. 
(WHITE PAPER) READ ABSTRACT |

Your Questions Answered: A Practical Guide to VOIP for Small to Medium Business by Avaya Inc.

June 2008 - (Free Research)
This white paper provides the critical questions to ask before implementing a VoIP system. 
(WHITE PAPER) READ ABSTRACT |

Securely Enabling VoIP Remote Users by Sipera Systems

August 2008 - (Free Research)
This white paper details the requirements for securely enabling VoIP remote users and why traditional data security products, such as IPSec VPNs, are not able to properly handle them. 
(WHITE PAPER) READ ABSTRACT |

Top Ten Considerations When Evaluating Unified Communications Solutions: Learn the top solution differentiators to look for before deciding. by Cisco Systems, Inc.

May 2011 - (Free Research)
Businesses of all sizes are taking advantage of the rapid advancements in unified communications.   Now you can download a Cisco white paper to help make the best unified communications decisions. The paper breaks down ten areas you should consider when evaluating an upgrade of unified communications solutions. 
(WHITE PAPER)

Enabling Carrier-class Communications with EX Switches by Juniper Networks, Inc.

October 2008 - (Free Research)
This white paper explains why a high-performance, highly available and secure network is essential for supporting a wide array of traffic types and a diverse user community. 
(WHITE PAPER) READ ABSTRACT |

The Top Five Myths of IP Communications by Cisco Systems, Inc.

February 2008 - (Free Research)
This white paper addresses the top concerns of IT professionals who resist the deployment of pervasive, enterprise-wide wireless networks. It identifies these reservations based on the experience of Cisco Systems and Intel. 
(WHITE PAPER) READ ABSTRACT |

Understanding Avaya IP Office Short Codes by Global Knowledge

May 2013 - (Free Research)
This white paper provides a road map to understanding the programming and use of short codes in an Avaya IP Office system. It is based primarily on the codes used with the IPO 8.1 U-Law system with the Essential, Preferred, or Advanced Edition system licenses. 
(WHITE PAPER) READ ABSTRACT |

Avaya CS 1000: Defining Calling Line Identification Numbers by Global Knowledge

May 2013 - (Free Research)
This white paper describes a two-part process used to define CLID information for both emergency and non-emergency calls. The first part involves defining the number(s) that will be sent to the called party. The second part of the process involves assigning the CLID entry to an analog telephone or to a key on a digital or IP telephone. 
(WHITE PAPER) READ ABSTRACT |

Cisco Telepresence Zones by Global Knowledge

April 2013 - (Free Research)
The concept of zones in Cisco TelePresence products is confusing to many people; but this white paper should clear up some of the confusion. 
(WHITE PAPER) READ ABSTRACT |

Password Change Service - Avaya CallPilot by Global Knowledge

March 2013 - (Free Research)
Administrators spend a lot of their time simply resetting passwords for users who have gotten locked out of their mailboxes because they forgot their password. This white paper shows an administrator how to set up and utilize Password Reset Service, introduced with CallPilot Release 5. 
(WHITE PAPER) READ ABSTRACT |

Overcoming IP Telephony Performance Issues in a Converged Network by Global Knowledge

August 2009 - (Free Research)
In this white paper, we are going to discuss the application of QoS to networks with media flows installed within them, such as voice and video. We'll see that it is very unnatural for voice to even exist on a data network, because it was never designed to do so. 
(WHITE PAPER) READ ABSTRACT |

Finding and Fixing VoIP Call Quality Issues by WildPackets, Inc.

August 2008 - (Free Research)
This white paper examines the various factors that can lead to poor VoIP call quality and how a network administrator can use WildPackets® OmniPeek™ Enterprise to pinpoint issues and keep the VoIP network running smoothly and efficiently. 
(WHITE PAPER) READ ABSTRACT |

VOIP Infrastructure for the Evolving Enterprise: How to Control Costs, Mitigate Risk, and Ensure Service Levels in an Ever-Changing Network Environment by NET Quintum

November 2008 - (Free Research)
There are significant differences in VoIP hardware functionality that affect the cost, risk and consumption of staff resources. This white paper outlines what to consider when selecting a VoIP gateway/switching solutio 
(WHITE PAPER) READ ABSTRACT |

Cable Communications Industry: Meeting the critical needs of today's cable operators by MapInfo Corporation

September 2008 - (Free Research)
This white paper details how using location intelligence solutions can assist in the successful rollout of telecommunications services. 
(WHITE PAPER) READ ABSTRACT |

Transforming the Business Desktop: PC-over-IP Technology Reinvents Computing by Teradici Corporation

January 2007 - (Free Research)
This white paper gives IT administrators a brief look at the best ways to transform their current desktop environments into an alternative desktop model. 
(WHITE PAPER) READ ABSTRACT |

Transitioning Traditional Centrex to Hosted IP Centrex by Verizon and Adtran

March 2008 - (Free Research)
This white paper will help you to accurately compare traditional Centrex service to Hosted IP Centrex, it will also share critical information to help make your migration from Centrex to VoIP a success. 
(WHITE PAPER) READ ABSTRACT |

Telecom Switches Emphasis: Preliminary Analysis of the 2007 Telecom Executive Survey by IBM Line of Business

June 2008 - (Free Research)
To remain competitive as industry boundaries blur, telecom providers recognize the need for new business models and other capabilities beyond their traditional strengths, learn more by downloading this IBM white paper. 
(WHITE PAPER)

A Future in Content(ion): Can Telecom Providers Win a Share of the Digital Content Market? by IBM Line of Business

January 2007 - (Free Research)
A future in content(ion): Can telecom providers win a share of the digital content market? High growth in digital content offers significant opportunities for telecommunications providers. Find out more by downloading this IBM white paper. 
(WHITE PAPER)

Best Practices for Next-Generation IP Address Management by BT Diamond IP

March 2008 - (Free Research)
This white paper provides IT professionals with a comprehensive guide for how to flawlessly execute tasks for IP management, and recommends best practices for simplifying the IP management process. 
(WHITE PAPER) READ ABSTRACT |

Simplifying Deployment, Security and Management of DNS/DHCP Services by BT Diamond IP

February 2008 - (Free Research)
This white paper will offer approaches to streamlining efforts to keep IP networks up and running for critical DHCP and DNS services. 
(WHITE PAPER) READ ABSTRACT |

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