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Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge

January 2006 - (Free Research)

This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.

(WHITE PAPER)

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Optimizing Exchange High Availability - A New Approach by Marathon Technologies

September 2009 - (Free Research)

Businesses of all sizes are using the messaging and collaboration features of Microsoft Exchange to run critical business functions that if lost, can result in severe business disruption. Exchange and Exchange infrastructure components are analyzed in this paper to determine how they can be protected so you can achieve your SLA commitments.

(WHITE PAPER)

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Windows 7 Review Guide by Global Knowledge

May 2009 - (Free Research)

Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP.

(WHITE PAPER)

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Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company

October 2008 - (Free Research)

This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.

(WHITE PAPER)

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Security in the Call Center: Verifying Customer Identities without the Inconvenience by RSA, The Security Division of EMC

September 2009 - (Free Research)

Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.

(WHITE PAPER)

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Solutions for Small to Medium Data Centers by APC

October 2009 - (Free Research)

APC® by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure® HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.

(WHITE PAPER)

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Cost-Effective Data Leak Prevention Starts at the Source by Oracle Corporation

August 2009 - (Free Research)

This IDC white paper presents the benefits to enterprises adopting a preemptive approach to IPC, the internal threats to business information, the impact of government regulations on the protection of data, and highlights how Oracle provides database security products that enterprises can leverage to protect themselves from costly data breaches.

(WHITE PAPER)

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How to Implement Chargeback in a Virtualized Data Center Using the Resource Consumption Model by VKernel

February 2008 - (Free Research)

When IT professionals make massive investments in the virtualized data center, financial controls to contain sprawl and maintain control are essential. This white paper shows you how to do so by implementing chargeback.

(WHITE PAPER)

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Syberworks Learning Management System Product Suite by SyberWorks, Inc.

This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.

(ASP & SOFTWARE PRODUCT)

Help Desk vs. Service Desk: Which One is Right for You by Numara Software

March 2009 - (Free Research)

This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.

(WHITE PAPER)

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Application Grid: Ideal Platform for IT Consolidation by Oracle Corporation

April 2009 - (Free Research)

Application grid brings the same type of efficiency, scalability, and quality of service to the application layer that database clusters brings to the database layer. With an application grid you get greater efficiency, exceptional agility, and superior quality of service. Download this free white paper now.

(WHITE PAPER)

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Optimizing Agile for Your Organization by Construx Software

September 2008 - (Free Research)

This white paper will outline the major organizational, cultural, and project considerations that are critical to a successful Agile adoption.

(WHITE PAPER)

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Empowerment as a Growth Strategy by Oracle Corporation

September 2007 - (Free Research)

Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.

(WHITE PAPER)

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Start your vacation early: Data protection on today's budget by Thales

May 2009 - (Free Research)

In this white paper, Jon Oltsik, Principal Analyst at ESG, shows you where to start, how to focus on the real threats to data, and what actions you can take today to make a meaningful contribution to stopping data breaches. This is must read advice for storage and security professionals.

(ANALYST REPORT)

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IBM Eye: Security Detective for Hire by PowerTech

September 2009 - (Free Research)

This article will give step-by-step overview of how to deal with some of the most pervasive security threats currently facing IBM Power Systems. It'll help organizations that are struggling to get started with security and act as a 'wake-up call' for those who think that “powering the server on” is all the security they need.

(TECHNICAL ARTICLE)

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CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc

April 2007 - (Free Research)

This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.

(WHITE PAPER)

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Achieving Business Agility with Application Grid by Oracle Corporation

December 2008 - (Free Research)

Application grid brings the same type of efficiency, scalability, and quality of service to the application layer. Discover how to get greater efficiency, exceptional agility, and superior quality of service with an application grid.

(WHITE PAPER)

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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global

October 2009 - (Free Research)

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.

(PRESENTATION)

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Communications Skills for Remote Support by LogMeIn, Inc.

September 2009 - (Free Research)

A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.

(WHITE PAPER)

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Realizing ITIL V3: Top Technologies to Drive Value by Hewlett-Packard Company

August 2008 - (Free Research)

Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.

(WHITE PAPER)

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Enterprise Cloud Computing: Transforming IT by Platform Computing Corporation

July 2009 - (Free Research)

This white paper examines the evolution of private clouds and discusses how many organizations that have implemented grid or virtual machines are moving towards private clouds. It also describes how organizations can successfully implement this new IT delivery model using a phased approach that starts with cloud management software.

(WHITE PAPER)

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Green IT Matters at Wipro LTD by Wipro Technologies

September 2009 - (Free Research)

In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro's quest to become a true ecologically sustainable company.

(WHITE PAPER)

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VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers by Five9

September 2009 - (Free Research)

Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.

(WHITE PAPER)

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Audio Conferencing 2.0: Control Costs & Simplify Administration by Citrix Online

September 2009 - (Free Research)

In this paper, we're taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.

(WHITE PAPER)

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Router Essentials by Global Knowledge

October 2008 - (Free Research)

Build a basic foundation of knowledge about routers, the devices that allow you to move packets between networks, by reading this white paper.

(WHITE PAPER)

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