This white paper introduces the Server Manager console and will help you find your way around it, so that you can get up to speed with Server 2008 quickly. 

Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment. 

Fiscally conservative IT organizations should try to minimize their expenses and leverage their IT budgets. Understanding the data tax and where potential savings reside is a good place to start. This white paper explains how this data tax is being levied and provides valuable advice from our data tax advisors on how to legally circumvent this tax. 

Here five things about Windows Server 2008 that are the less obvious, more esoteric, yet useful features or quirks. The following is a brief list of some things that I tend to assume that many people know, and I am constantly amazed by clients and students who really don't know them. How many do you already know? 

This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. 

SMBs are always looking for ways to cut software spending in the data center. Where are the areas that SMBs can make smart software spending decisions in the data center? In this videocast, get advice on how to effectively reduce costs in the data center using Windows Server 2008 R2 and a smart software spending strategy. 

This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget. 

This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. 

This research provides advice on when to replace file transfer protocol (FTP) with managed file transfer (MFT) solutions, and which features to consider. This Gartner report includes MFT software and MFT as a service. Also highlighted is where MFT fits into the technology landscape and some of the key benefits. 

Read this resource and learn how a converged infrastructure solution can standardize equipment, upgrade your technology and boost IT operations. This allows your business to improve customer service, increase productivity and reduce costs. 

Content provided by Google. This paper examines whether cloud computing makes good business sense for your company. Ultimately, you may find that moving your data to the cloud actually improves security, scalability, access, and disaster recovery. 

Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability. 

Do you ever wonder how potential buyers view the strategic approaches and tactics you commonly use to entice them? In this Webcast, KnowledgeStorm and SiriusDecisions present the results of a new research study that examine the efficacy of demand creation.