This whitepaper is a rich media document, and includes IDC Analyst Research, multimedia content, risk assessment tool, solutions brief and up to 3 detailed customer case studies, all embedded within this single dossier. 

Read this article for an examination of three considerations for social media: social media driving revenue, customer experience and tracking and using social media measurement tools. 

By now, we're all aware of what a powerful force social media can be for a business – be it positive or negative. But how should your business address what's happening in social media? Read on to find out. 

Businesses that use voice over IP (VoIP) service and IP phones gain many advantages. No wonder desktop IP phones are used by more than a third of small and medium-sized businesses surveyed in Europe and North America. Continue reading to learn more and discover how to make the best investment through seven key questions. 

Access this white paper to break through the backup and restore business industry's secrecy. Get past the hype and focus on simply, reliably, and cost-effectively protecting your systems and data. Learn the 9 things most backup vendors don't want you to know 

This 11-page  Computer Weekly buyer's guide  looks at how organisations should approach context-aware security technologies and what business benefits they can deliver. 

This expert e-guide explains what you need to know for getting the most from your social media analytics tools and provides useful tips for integrating social media into your analytics landscape. 

This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 

Date Vile identifies 6 key factors to help businesses integrate their supply and demand chains more effectively. 

Written for the marketing executive, this paper provides a useful framework to begin to assess how an organization can engage in social media to build deeper relationships with its customers. 

One of the biggest issues for companies is creating effective customer services processes.  What if social media could help the problem? 

While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 

In this presentation transcript, Principle Analyst Zeus Kerravala of ZK Research reveals the secrets of utilizing digital signage to its fullest potential. Learn the transformations this technology has gone through, where it's going, and how businesses have successfully leveraged its power.