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1 - 25 of 482 | Next Page

Removing Struggle from Online Shopping: Findings from Econsultancy's Customer Experience Survey by Tealeaf

November 02, 2011 - (Free Research)
This is a white paper compiled of survey findings on understanding a business' online customer experience. 
(WHITE PAPER) READ ABSTRACT |

Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research)
This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. 
(EGUIDE) READ ABSTRACT |

Executive Brief Digital Transformation: Creating New Business Models Where Digital Meets Physical by IBM

November 17, 2011 - (Free Research)
As businesses embrace the digital revolution, they're rethinking what customers value most and creating operating models that take advantage of what’s newly possible for competitive differentiation. This report is designed to provide senior executives with analysis and insight on how fast and how far to go on the path to digital transformation. 
(WHITE PAPER) READ ABSTRACT |

E-Book: Planning your SAP BW strategy by Dolphin

October 25, 2010 - (Free Research)
As SAP customers plan their BI strategies in the face of support deadlines for BEx tools that are inching closer, many customers are contemplating their next steps with BW. In this e-book, readers will learn the keys to planning a successful SAP data warehousing strategy, and get help deciding what role BW should play in it. 
(EBOOK) READ ABSTRACT |

BoldChat Whitepaper: Proactive Chat by LogMeIn, Inc.

February 06, 2012 - (Free Research)
If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding. 
(WHITE PAPER) READ ABSTRACT |

Protecting Personally Identifiable Information: What data is at risk and what you can do about it by Sophos, Inc.

June 24, 2010 - (Free Research)
Misusing, losing, or otherwise compromising personally identifiable information can carry a steep financial cost, damage a business’s reputation, and even lead to criminal prosecution. Read this white paper to learn more about the challenges organizations face and the steps they can take to ensure the safety of this sensitive information. 
(WHITE PAPER) READ ABSTRACT |

Social engagement tips from author Qualman by Infor CRM

February 07, 2012 - (Free Research)
Read this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers. 
(EGUIDE) READ ABSTRACT |

The Effectiveness of Live Chat: A Research Study by LogMeIn, Inc.

February 01, 2012 - (Free Research)
Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey. 
(WHITE PAPER) READ ABSTRACT |

Managing the customer experience across channels -- a manager's guide by Oracle Corporation

May 06, 2011 - (Free Research)
This eBook explores optimizing and analyzing data collected from each channel and how to apply the findings to a customer experience management (CEM) strategy. 
(WHITE PAPER) READ ABSTRACT |

Cross-Channel Commerce: A Consumer Research Study by Oracle Corporation

April 25, 2011 - (Free Research)
The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers. 
(WHITE PAPER) READ ABSTRACT |

Forrester Research: Customer Experience Drives E-Signature Adoption by DocuSign, Inc.

January 20, 2012 - (Free Research)
Read this analyst report from Forrester Research Inc., to hear what industry insiders think of electronic signatures and how they can improve your customer relationships and sales deals. 
(ANALYST REPORT) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com

October 05, 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Future of Innovation Management: The Next 10 Years by ComputerWeekly.com

September 05, 2011 - (Free Research)
Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs. 
(IT BRIEFING) READ ABSTRACT |

North American Contact Center Industry 2011: A Mid-Year Update and Forecast by Calabrio, Inc.

January 25, 2012 - (Free Research)
This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry. 
(WHITE PAPER) READ ABSTRACT |

The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft

October 18, 2011 - (Free Research)
Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs. 
(WHITE PAPER) READ ABSTRACT |

Stop losing revenue from poor online customer experiences by Tealeaf

August 01, 2011 - (Free Research)
24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success. 
(WHITE PAPER) READ ABSTRACT |

The Case for Infrastructure Convergence by HP and Intel

October 27, 2011 - (Free Research)
Read this resource and learn how a converged infrastructure solution can standardize equipment, upgrade your technology and boost IT operations. This allows your business to improve customer service, increase productivity and reduce costs. 
(WHITE PAPER) READ ABSTRACT |

An Overview of MPLS VPNs: Overlay, Layer 3, and PseudoWire by Global Knowledge

November 22, 2010 - (Free Research)
This paper  examines the big picture when it comes to Multiprotocol Label Switching (MPLS), and what happens when a data packet traverses an MPLS cloud. 
(WHITE PAPER) READ ABSTRACT |

Inside SQL Server 2008: Exploring High Availability and Scalability Enhancements by Global Knowledge

May 01, 2009 - (Free Research)
Microsoft is targeting close to zero downtime with SQL 2008 with availability and recovery features that only used to be available via third-party solutions. This white paper discusses the evolution of High-availability from SQL 2005 to SQL 2008, and the tools available to minimize downtime in the Enterprise. 
(WHITE PAPER) READ ABSTRACT |

Effective Negotiating: 5 Rules for Smooth Transactions by Global Knowledge

March 13, 2009 - (Free Research)
This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want. 
(WHITE PAPER) READ ABSTRACT |

MPLS: What Is It? What Can It Do for Me? by Global Knowledge

January 23, 2009 - (Free Research)
MPLS is a foundational technology that allows service providers and enterprise architects to offer state-of-the art networking to their customers. 
(WHITE PAPER) READ ABSTRACT |

The 10 worst practices for Technical Support and how to overcome them by NTR Global

November 17, 2011 - (Free Research)
Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them. 
(WHITE PAPER) READ ABSTRACT |

The Role of Essbase in Your Enterprise BI Strategy by Oracle Corporation

March 23, 2011 - (Free Research)
Listen to this podcast to learn more about Essbase and how customers are using its unique capabilities for applications such as management reporting, forecasting and profitability analysis. 
(PODCAST) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

CW+: Quocrica report: Managed hosting in Europe by ComputerWeekly.com

September 16, 2010 - (Free Research)
The term “managed hosting” describes the provision of a ready to use IT stack including hardware and infrastructure software for thedeployment of applications. 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 482 | Next Page

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