What Is Crm White Papers, What Is Crm Software, What Is Crm Research, Hardware and Services

Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research)

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

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CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com

October 05, 2011 - (Free Research)

This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.

(ESSENTIAL GUIDE)

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The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft

October 18, 2011 - (Free Research)

Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs.

(WHITE PAPER)

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Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research)

Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.

(WHITE PAPER)

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Social engagement tips from author Qualman by Infor CRM

February 2012 - (Free Research)

Read this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers.

(EGUIDE)

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IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 2012 - (Free Research)

This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.

(IT BRIEFING)

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CRM and Small Business: Smaller, Faster, Better by SugarCRM Inc.

August 2011 - (Free Research)

The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business.

(WHITE PAPER)

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Managing the customer experience across channels -- a manager's guide by Oracle Corporation

May 2011 - (Free Research)

This eBook explores optimizing and analyzing data collected from each channel and how to apply the findings to a customer experience management (CEM) strategy.

(WHITE PAPER)

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SharePoint Concerns and Considerations by Huddle

November 2010 - (Free Research)

This expert e-guide debunks common myths about how SharePoint works and what it can and cannot be used for. Save yourself time and headache with these expert tips and get insight on what SharePoint can realistically deliver.

(EGUIDE)

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BoldChat Whitepaper: Proactive Chat by LogMeIn, Inc.

February 2012 - (Free Research)

If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding.

(WHITE PAPER)

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The Risks of Social Media and What Can be Done to Manage Them by CommVault Systems, Inc.

July 2011 - (Free Research)

There are both risks and rewards associated with the use of social media in a corporate setting, but one thing is clear: Decision makers can no longer ignore social media management. Read this white paper to learn more about the risks, rewards, and potential pitfalls of social networking

(WHITE PAPER)

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Forrester Research: Customer Experience Drives E-Signature Adoption by DocuSign, Inc.

January 2012 - (Free Research)

Read this analyst report from Forrester Research Inc., to hear what industry insiders think of electronic signatures and how they can improve your customer relationships and sales deals.

(ANALYST REPORT)

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What's your Customer Experience Advantage? by SAP America, Inc.

March 2011 - (Free Research)

SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.

(WHITE PAPER)

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Forrester Research: What To Look For In E-Signature Providers by DocuSign, Inc.

January 2012 - (Free Research)

Read this Forrester Research Inc. analyst paper to learn 8 features to look for in an e-signature provider.

(ANALYST REPORT)

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What You Should Know about E-Signature Law by DocuSign, Inc.

January 2012 - (Free Research)

Read this brief white paper to familiarize yourself with eSignature laws so that your company can gain a competitive edge and increase your business's productivity.

(WHITE PAPER)

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Removing Struggle from Online Shopping: Findings from Econsultancy's Customer Experience Survey by Tealeaf

November 2011 - (Free Research)

This is a white paper compiled of survey findings on understanding a business' online customer experience.

(WHITE PAPER)

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Effective Negotiating: 5 Rules for Smooth Transactions by Global Knowledge

March 2009 - (Free Research)

This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.

(WHITE PAPER)

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The 10 worst practices for Technical Support and how to overcome them by NTR Global

November 2011 - (Free Research)

Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them.

(WHITE PAPER)

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Gartner Research Report: SaaS E-Signature in North America by DocuSign, Inc.

January 2012 - (Free Research)

This brief yet informative analyst report from Gartner Research Inc., explains why Software-as-a-Service (SaaS) eSignature systems are gaining popularity in North America and their pros and cons.

(ANALYST REPORT)

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North American Contact Center Industry 2011: A Mid-Year Update and Forecast by Calabrio, Inc.

January 2012 - (Free Research)

This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry.

(WHITE PAPER)

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How to Design and Deliver Effective Virtual Sales Presentations by Citrix Online Go To Meeting

January 2012 - (Free Research)

This new What Works! e-book explores best practices for effectively engaging prospects in a virtual environment to shorten the sales cycle, beat the competition and close more business.

(WHITE PAPER)

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Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge

May 2009 - (Free Research)

As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.

(WHITE PAPER)

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crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.

(SOFTWARE PRODUCT)

Smarter Commerce Manufacturing Interactive Guide by IBM

January 2012 - (Free Research)

Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth.

(VIRTUAL SEMINAR)

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Analyst's take: Business impact of Facebook in the workplace by ComputerWeekly.com

February 2011 - (Free Research)

Nearly half of office employees access Facebook during work. Nucleus found companies effectively lose an average of 1.5 percent of total office productivity when employees can access Facebook during the work day.

(WHITE PAPER)

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