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Forging a CEM Strategy by SearchCRM

August 28, 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

Simplifying the Scope of the PCI Audit: How Cross-Platform Server Isolation Helps Retailers Achieve Compliance by Apani

February 2008 - (Free Research)
This paper will describe how Apani EpiForce can solve key aspects of the PCI compliance challenge. Apani® EpiForce® proactively eliminates vulnerabilities within the corporate network by isolating computers and the business-critical data, personal information and intellectual property stored on them into logical security zones. 
(ARTICLE) READ ABSTRACT |

Beyond Passwords & Outdated Physical Access Systems by Entrust, Inc.

August 2012 - (Free Research)
Learn why passwords and traditional physical access systems are simply inefficient in this day and age and discover how smart credentials are a vital component of your physical and logical access security strategy. 
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What if? Unleashing the Potential of Digital Signage by Insight

December 2012 - (Free Research)
In this presentation transcript, Principle Analyst Zeus Kerravala of ZK Research reveals the secrets of utilizing digital signage to its fullest potential. Learn the transformations this technology has gone through, where it's going, and how businesses have successfully leveraged its power. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Optimize server utilization in real time with HP Virtual Server Environment for HP Integrity servers by Hewlett-Packard Company

December 2008 - (Free Research)
Read this document to learn how HP Virtual Server Environment (VSE), the HP virtualization solution for HP Integrity servers, gives you the flexibility you need to increase the return on your IT investments and become more agile at the same time. 
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What's New in Enterprise Search in SharePoint 2010 by Microsoft Corporation India Pvt Ltd

November 2009 - (Free Research)
Microsoft SharePoint Server 2010 offers all of the enterprise search features and functionality that are in Microsoft Office SharePoint Server 2007 and provides many new enterprise search capabilities. This article summarizes the new enterprise search features and functionality in SharePoint Server 2010. 
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The SharePoint Troubleshooting Guide: Healing SharePoint with House M.D. by Idera

June 2012 - (Free Research)
What should you do when your SharePoint application fails? Inside this white paper find tips and steps on how to build a toolkit to troubleshoot obstacles in your SharePoint environment more effectively. 
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Tales from the Field: Business Drivers and Checklist for Successful SharePoint Governance by AvePoint, Inc.

October 2011 - (Free Research)
Watch this webcast to learn the three P's and business requirements for driving governance focusing on the challenges Microsoft and AvePoint customers face. 
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Forging a CEM Strategy That Can Power Commerce by SearchCRM

April 2014 - (Free Research)
With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach. 
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Optimizing Worldwide SharePoint Data and Content Access with DocAve by AvePoint, Inc.

July 2011 - (Free Research)
This white paper outlines the technological and infrastructural barriers that businesses must overcome to ensure their SharePoint platform can quickly respond to ever-changing needs at "Web speed." 
(WHITE PAPER) READ ABSTRACT |

LAN Fundamentals: Logical Addresses vs. Physical Addresses by Global Knowledge

May 2013 - (Free Research)
There are two basic types of addresses used in Local Area Networking (LAN): logical addresses and physical addresses. Ethernet is the most common LAN and is the example used in this document. Understanding the differences of how the two addresses are used is the focus of this discussion. 
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Getting Real about Virtual Management: Managing Complex Infrastructures by CA Technologies.

August 2008 - (Free Research)
This white paper outlines the challenges that virtualization and clustering create for IT and provides techniques for addressing the specific requirements of these environments. 
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Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps

January 2011 - (Free Research)
Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

OpenBench Labs Analysis: Maximize Storage Utilization and Network Bandwidth Automating Virtual System Backup by CommVault Systems, Inc.

February 2010 - (Free Research)
Simpana® from CommVault® enables IT to leverage a single solution that integrates backup, archive, replication and storage resource management across physical and virtual servers. Simpana helps IT deal with the challenges associated with critical backup recovery issues within a virtual infrastructure. 
(WHITE PAPER)

Advanced Virtualization E-Book: Chapter 7 - Network Virtualization: Unifying the Data Center by SearchSecurity.com

August 2010 - (Free Research)
We are potentially at the beginning of a new generation of IT administrators who manage a range of technologies outside of the traditional realm of virtualization. Read this E-Book to learn more. 
(EBOOK) READ ABSTRACT |

Unified Physical Infrastructure℠ Solutions for the Data Center A Service Management Approach to IT Physical Infrastructure Management by Panduit

September 2010 - (Free Research)
This white paper discusses how a DCIM solution based on the Unified Physical InfrastructureSM (UPI) approach brings visibility to the physical infrastructure components that support mission critical services. Armed with this solution, data center stakeholders have a more powerful service management toolset and so much more 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Security and Compliance with Amazon Web Services by Trend Micro

December 2013 - (Free Research)
This resource sheds light on the latest expectations for cloud security, and what role providers and customers have in securing a cloud environment. Click through to reveal 12 steps to a successful secure cloud adoption. 
(WHITE PAPER) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution

November 2010 - (Free Research)
Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more. 
(EBOOK) READ ABSTRACT |

Unleashing Microsoft SharePoint 2010’s Web Content Management Features by AvePoint, Inc.

February 2011 - (Free Research)
In this white paper, we will discuss the requirements for dynamic websites in today’s hyper-competitive business landscape, the case for utilizing SharePoint Server 2010 for WCM, and how AvePoint’s DocAve Software Platform enhances the native WCM functionality SharePoint offers. 
(WHITE PAPER) READ ABSTRACT |

Integrated Infrastructure and Performance Management for Virtualized Environments by CA Technologies.

April 2009 - (Free Research)
This paper will look at what new tools are available from CA to enhance and manage enterprise IT infrastructure. These tools are designed for multivendor, multiplatform environments and are used to simplify infrastructure management. 
(WHITE PAPER) READ ABSTRACT |

Alegent Health Implements Courion Solutions to Deliver Access Assurance by Courion Corporation

December 2009 - (Free Research)
This case study describes how Alegent, a large healthcare system in Nebraska, implemented Courion Solutions to assist with their access assurance needs. Read on to learn what was changed and the benefits that were attained. 
(CASE STUDY) READ ABSTRACT |

Rethinking WCM to Engage and Retain Customers by SearchSoftwareQuality.com

May 2013 - (Free Research)
View this white paper to learn more about how businesses are altering their web content management (WCM) strategy. Companies are working to manage the customer experience with a more interactive approach. The connection between WCM and customer experience management (CEM) makes it easy for customers to find what they need. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange, Issue 7 by SearchCRM

November 2012 - (Free Research)
This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more. 
(EZINE) READ ABSTRACT |

The Shortcut Guide to Assuring Website Performance through External Web Monitoring by Neustar®

October 2010 - (Free Research)
Businesses have become dependent on Web sites and RIAs. As dependency increases, so does the complexity of Web site systems and expectations on service delivery. This book offers a detailed look at external monitoring, how to leverage monitoring to protect your brand and a roadmap for implementing and maintaining an external monitoring process. 
(EBOOK) READ ABSTRACT |

How to select a KVM over IP system to assist with HIPAA compliance by Avocent

February 2008 - (Free Research)
Effective security for health care information requires a multi-layered approach. Physical, logical and operational security are essential ingredients for successful compliance with HIPAA. 
(WHITE PAPER) READ ABSTRACT |

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