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Forging a CEM Strategy by SearchCRM

August 28, 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

Simplifying the Scope of the PCI Audit: How Cross-Platform Server Isolation Helps Retailers Achieve Compliance by Apani

February 2008 - (Free Research)
This paper will describe how Apani EpiForce can solve key aspects of the PCI compliance challenge. Apani® EpiForce® proactively eliminates vulnerabilities within the corporate network by isolating computers and the business-critical data, personal information and intellectual property stored on them into logical security zones. 
(ARTICLE) READ ABSTRACT |

What if? Unleashing the Potential of Digital Signage by Insight

December 2012 - (Free Research)
In this presentation transcript, Principle Analyst Zeus Kerravala of ZK Research reveals the secrets of utilizing digital signage to its fullest potential. Learn the transformations this technology has gone through, where it's going, and how businesses have successfully leveraged its power. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Forging a CEM Strategy That Can Power Commerce by SearchCRM

April 2014 - (Free Research)
With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach. 
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Beyond Passwords & Outdated Physical Access Systems by Entrust, Inc.

August 2012 - (Free Research)
Learn why passwords and traditional physical access systems are simply inefficient in this day and age and discover how smart credentials are a vital component of your physical and logical access security strategy. 
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Optimize server utilization in real time with HP Virtual Server Environment for HP Integrity servers by Hewlett-Packard Company

December 2008 - (Free Research)
Read this document to learn how HP Virtual Server Environment (VSE), the HP virtualization solution for HP Integrity servers, gives you the flexibility you need to increase the return on your IT investments and become more agile at the same time. 
(WHITE PAPER) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution

November 2010 - (Free Research)
Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more. 
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Customer Experience Exchange, Issue 7 by SearchCRM

November 2012 - (Free Research)
This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more. 
(EZINE) READ ABSTRACT |

LAN Fundamentals: Logical Addresses vs. Physical Addresses by Global Knowledge

May 2013 - (Free Research)
There are two basic types of addresses used in Local Area Networking (LAN): logical addresses and physical addresses. Ethernet is the most common LAN and is the example used in this document. Understanding the differences of how the two addresses are used is the focus of this discussion. 
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Getting Real about Virtual Management: Managing Complex Infrastructures by CA Technologies.

August 2008 - (Free Research)
This white paper outlines the challenges that virtualization and clustering create for IT and provides techniques for addressing the specific requirements of these environments. 
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OpenBench Labs Analysis: Maximize Storage Utilization and Network Bandwidth Automating Virtual System Backup by CommVault Systems, Inc.

February 2010 - (Free Research)
Simpana® from CommVault® enables IT to leverage a single solution that integrates backup, archive, replication and storage resource management across physical and virtual servers. Simpana helps IT deal with the challenges associated with critical backup recovery issues within a virtual infrastructure. 
(WHITE PAPER)

Unified Physical Infrastructure℠ Solutions for the Data Center A Service Management Approach to IT Physical Infrastructure Management by Panduit

September 2010 - (Free Research)
This white paper discusses how a DCIM solution based on the Unified Physical InfrastructureSM (UPI) approach brings visibility to the physical infrastructure components that support mission critical services. Armed with this solution, data center stakeholders have a more powerful service management toolset and so much more 
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Advanced Virtualization E-Book: Chapter 7 - Network Virtualization: Unifying the Data Center by Brocade

August 2010 - (Free Research)
We are potentially at the beginning of a new generation of IT administrators who manage a range of technologies outside of the traditional realm of virtualization. Read this E-Book to learn more. 
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Integrated Infrastructure and Performance Management for Virtualized Environments by CA Technologies.

April 2009 - (Free Research)
This paper will look at what new tools are available from CA to enhance and manage enterprise IT infrastructure. These tools are designed for multivendor, multiplatform environments and are used to simplify infrastructure management. 
(WHITE PAPER) READ ABSTRACT |

Alegent Health Implements Courion Solutions to Deliver Access Assurance by Courion Corporation

December 2009 - (Free Research)
This case study describes how Alegent, a large healthcare system in Nebraska, implemented Courion Solutions to assist with their access assurance needs. Read on to learn what was changed and the benefits that were attained. 
(CASE STUDY) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Mobile apps reach the busy customer by SearchCRM

March 2013 - (Free Research)
In this expert e-zine, discover two key areas of app development in today's mobile climate: delivering quality mobile customer service, and uniting front-end and back-end functionality. Also included is a case study of a mobile app that delivered user-oriented, ultra-simple service with outstanding results. 
(EZINE) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters

May 2007 - (Free Research)
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. 
(WHITE PAPER) READ ABSTRACT |

Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters

February 2009 - (Free Research)
Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. 
(WHITE PAPER) READ ABSTRACT |

Business Value of Sterling Commerce Managed Services for B2B Integration by Sterling Commerce, An IBM Company

September 2009 - (Free Research)
Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider. 
(WHITE PAPER) READ ABSTRACT |

Harnessing Social Media to Boost the Bottom Line by SearchCRM

August 2013 - (Free Research)
Launching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM. 
(EBOOK) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM

January 2013 - (Free Research)
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 
(WHITE PAPER) READ ABSTRACT |

How to select a KVM over IP system to assist with HIPAA compliance by Avocent

February 2008 - (Free Research)
Effective security for health care information requires a multi-layered approach. Physical, logical and operational security are essential ingredients for successful compliance with HIPAA. 
(WHITE PAPER) READ ABSTRACT |

ER/Studio 7.5 by Embarcadero Technologies, Inc.

March 2008 - (Free Research)
Embarcadero® ER/Studio®, an industry-leading data modeling tool, helps companies discover, document, and re-use data assets while providing intuitive reverse engineering, logical modeling, and physical modeling. 
(DEMO) READ ABSTRACT |

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