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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Financial Giant Cuts Costs through Offshore Testing Services by Hexaware Technologies

April 2008 - (Free Research)
Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates. 
(WHITE PAPER) READ ABSTRACT |

ExtraView 5-Free Program - Issue Tracking, Workflow, and Process Platform by Extraview Corporation

March 2008 - (Free Research)
Register now and start using ExtraView for free. This is not a trial version; this is the same issue tracking system used by many Fortune 1000 companies. There are no hidden "gotcha's". Use your fully functional ExtraView site for up to... 
(WHITE PAPER) READ ABSTRACT |

KnowledgeStorm Webinars: Business Technology Marketing Benchmarks: 2006-2007 Data and Trends by KnowledgeStorm Webinars (E-mail this company)

August 2006 - (Free Research)
Find out what 1,900 B2B marketers in software, hardware and technology services industries revealed about what works for lead generation. Invite your entire team to view this free Webcast and learn about business-to-business email and search engine marketing strategies. 
(WEBCAST) READ ABSTRACT |

Gorillas on Your List – A Diversified OEM Environment Can Lower Your Risk by Dimension Data

January 2014 - (Free Research)
This informative whitepaper covers the value of breaking free from a single original equipment manufacturer and diversifying the commodities in your data center. 
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ETL 2.0: Redefining Data Integration by Syncsort

May 2012 - (Free Research)
Watch this webcast now to gain insight on a new strategic extract, transform and load (ETL) tools that assist with vital tasks including data services to applications and business users. 
(WEBCAST) READ ABSTRACT |

Business Wire hosts award-winning events for client education with GoToWebinar by Citrix Online

June 2009 - (Free Research)
Business Wire, a global market leader in commercial news distribution, adopted Citrix® GoToMeeting® with GoToWebinar® in order to enhance communication with clients, increase employee training and deliver added value to customers by providing top-notch educational Webinars. Download the case study to learn more. 
(CASE STUDY) READ ABSTRACT |

LTO – Whitepapers, Presentations, and Webinars by The LTO Program

June 2013 - (Free Research)
This online resource provides 360-degree insights in the form of whitepapers, expert presentations and webinars that reveal why tape remains a viable option for backing up your data. 
(MICROSITE) READ ABSTRACT |

Building a Business Case for Salesforce Analytics by Indicee

March 2014 - (Free Research)
Consult the following white paper to learn how to identify whether or not you should consider an analytics extension to Salesforce and how you can improve your overall solution. 
(WHITE PAPER) READ ABSTRACT |

Marketing and Demand Creation in B2B Marketplace: The Prospect's View by KnowledgeStorm Webinars (E-mail this company)

May 2006 - (Free Research)
Do you ever wonder how potential buyers view the strategic approaches and tactics you commonly use to entice them? In this Webcast, KnowledgeStorm and SiriusDecisions present the results of a new research study that examine the efficacy of demand creation. 
(WEBCAST) READ ABSTRACT |

Using AppManager for J2EE Operational Management by SUSE

June 2004 - (Free Research)
Sign up now for AppManager in Action—a series of webinars presented by our product pros and designed specifically for our customers. 
(WEBCAST)

Business Technology Marketing Benchmarks: 2006-2007 Data and Trends by KnowledgeStorm Webinars (E-mail this company)

August 2006 - (Free Research)
Find out what 1,900 B2B marketers in software, hardware and technology services industries revealed about what works for lead generation. Supplement this report with the webinar titled "KnowledgeStorm Webinars: Business Technology Marketing Benchmarks: 2006-2007 Data and Trends" and learn about B2B e-mail and search engine marketing strategies. 
(ANALYST REPORT) READ ABSTRACT |

Delivering Quality Leads, Not Just Quantity: The Interactive Value of Webinars by Citrix Online

December 2008 - (Free Research)
Using interactive media such as Webinars can help marketers effectively balance quality with quantity when it comes to lead generation. Download the white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Say Goodbye to DIY Data Centers: An Infrastructure-as-a-Service Intensive by Rackspace Hosting

April 2011 - (Free Research)
Through this year-long series of whitepapers and webinars, independent analyst Ben Kepes will be building a cloud computing curriculum designed for technologists and non-technical users alike. 
(WHITE PAPER) READ ABSTRACT |

The Customer Service Balancing Act by Jive Software

July 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

Case study: How CVS/Pharmacy found customer service success by Aspect

July 2013 - (Free Research)
This case study reveals how a unified contact center platform enabled CVS/Pharmacy – the nation's largest retail pharmacy chain – to successfully meet its multichannel customer service objectives. 
(CASE STUDY) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect

May 2013 - (Free Research)
Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions. 
(WHITE PAPER) READ ABSTRACT |

About T-Mobile USA by Jive Software

June 2013 - (Free Research)
Find out in this case study how a social business platform enabled T-mobile to consolidate and centralize information about products, services, pricing, policies and troubleshooting, enabling sales reps to better utilize their time. 
(CASE STUDY) READ ABSTRACT |

Agile, Secure, Reliable: World-Class Customer Service in the Cloud by Oracle Corporation

January 2014 - (Free Research)
The following e-book outlines the extensive benefits to moving customer service to the cloud. 
(WHITE PAPER) READ ABSTRACT |

How the Cloud Levels the Customer Service Playing Field by Genesys

March 2013 - (Free Research)
In this paper by Ovum research, discover how mid-market companies can leverage the cloud to improve customer service, and, as a result, get on a more level playing field with bigger competitors. Explore the challenges that mid-size companies face with customer service, and get recommendations for cloud adoption tailored to service organizations. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Differentiate Your Customer Service Offering Using the Cloud by Genesys

March 2012 - (Free Research)
Implementing new technologies to enable multi-channel customer service isn't always easy, especially for mid-size organizations that are trying to balance costs with customer personalization. Access this white paper to learn why a cloud-based contact center could be the answer for better service at a lower cost. 
(WHITE PAPER) READ ABSTRACT |

Smarter customer service with IBM business analytics by IBM

August 2013 - (Free Research)
View this resource to learn how your business can build better relationships with your customers by utlizing business analytics. 
(WEBCAST) READ ABSTRACT |

Consumer Satisfaction Benchmarking Report by Aspect

March 2014 - (Free Research)
In this comprehensive report, explore the results of a survey conducted by Vanson Bourne about the current state of customer satisfaction in the UK. Get an inside look at what consumers expect from businesses, how they choose to interact with them, and changing perceptions of customer service. 
(WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect

December 2012 - (Free Research)
You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service. 
(WHITE PAPER) READ ABSTRACT |

Aviva Aims to Double Business Volume and Improve Customer Service with FICO Blaze Advisor System by FICO

March 2011 - (Free Research)
This case study examines Aviva's adoption of the FICO Blade Advisor business rules management system; allowing them to double business volume, acquire 50% more customers, keep costs flat, and improve the quality of complex customer interactions. 
(CASE STUDY) READ ABSTRACT |

‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs by Oracle Corporation

January 2014 - (Free Research)
Access the following brief white paper to uncover 3 best practices to follow to ensure that your customers are truly satisfied with their service. Discover how these 3 techniques can also lower costs, boost loyalty, and more. 
(WHITE PAPER) READ ABSTRACT |

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