Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

Using Social Media to Win Over Customers by SearchCRM March 12, 2013 - (Free Research) While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.  (EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.  (EZINE)

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.  (EZINE)

Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel August 2008 - (Free Research) TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price.  (WHITE PAPER) READ ABSTRACT |

Lotus Mobile Solutions Webcast Series by IBM August 2010 - (Free Research) Check out this series of webcasts for a brief overview of the Lotus software solutions available for a variety of industry-leading mobile devices.  (RESOURCE CENTER) READ ABSTRACT |

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric January 2004 - (Free Research) This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements.  (WHITE PAPER) READ ABSTRACT |

IBM DeveloperWorks by IBM June 2011 - (Free Research) The Internet provides great opportunities for networking and learning – and IT is no different. Register now for developerWorks and create your profile for access, not only to articles, webcasts and software downloads, but also a wealth of other IT professionals.  (DOWNLOAD) READ ABSTRACT |

IT Manager Toolkit by AtTask January 2012 - (Free Research) Learn what other IT managers are doing to better understand and organize their work. This free toolkit includes whitepapers, webcasts, and videos that help answer the important questions: What's really going on? Are we on time? When will it be done?  (RESOURCE CENTER) READ ABSTRACT |

Project Manager Toolkit by AtTask January 2012 - (Free Research) Learn what other project managers are doing to increase team productivity and maximize resources by downloading this free toolkit from AtTask.  This collection of whitepapers, webcasts, and success stories will provide you with insights and best practices to help you increase productivity, reduce costs, and ensure project success.  (RESOURCE CENTER) READ ABSTRACT |

HP Data Protector software for Hyper-V demo by HP September 2011 - (Free Research) This comprehensive webcasts explores the 3 main strategies for protecting data in a virtualized environment, and the challenges inherent in each strategy.  A thorough product demonstration shows how a single solution can automate all 3 methods to solve all of your data protection challenges.  (VIDEOCAST) READ ABSTRACT |

Blue Coat: The Technology Leader in Application Delivery Networking by BlueCoat June 2009 - (Free Research) Check out this comprehensive microsite to view white papers, videos, press releases, case studies, and webcasts highlighting Blue Coat's application delivery networking solutions.  (MICROSITE)

Why HTML5 Tests the Limits of Automated Testing Solutions by SmartBear Software August 2012 - (Free Research) Read this white paper to find suggestion and strategies on how to make HTML5 testing less of a headache. Find resources such as: Clues as to what makes HTML5 testing so hard; Checkpoints for a scalable testing strategy Videos; and Q&A, blogs, and webcasts designed to assist you with your testing project.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Cisco 850 Series Integrated Services Routers by Cisco Systems, Inc. The Cisco® 850 Series of secure broadband and wireless routers is part of the Cisco Integrated Services Router portfolio.  (HARDWARE PRODUCT)

Cisco 2800 Series by Cisco Systems, Inc. The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections.  (HARDWARE PRODUCT)

Cisco PIX 501 Security Appliance by Cisco Systems, Inc. The Cisco® PIX® 501 Security Appliance delivers enterprise-class security for small office and teleworker environments, in a reliable, easy-to-deploy purpose-built appliance.  (HARDWARE PRODUCT)

Cisco Catalyst 3750 Series Switches by Cisco Systems, Inc. The Cisco Catalyst 3750 Series Switch is an innovative product for midsize organizations and enterprise branch offices.  (HARDWARE PRODUCT)

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure.  (HARDWARE PRODUCT)

IBM Information On Demand Virtual 2010 by IBM December 2010 - (Free Research) Curious about IBM Information On Demand (IOD) Global Conference 2010 in Las Vegas? Explore the best of the conference, virtually. Learn how to deliver trusted information for greater insight and smarter decisions, and align information and related projects to business goals.  (WEBCAST)

Application Lifecycle Management Webcast Series by Hewlett-Packard Company August 2009 - (Free Research) This new webcast series for Quality Management and Testing Professionals, will explore the extensive new capabilities required to keep pace with today's dynamic applications environment.  (WEBCAST)

Oracle Compatibility Developers Guide for Postgres Plus Advanced Server by EnterpriseDB Corporation March 2008 - (Free Research) This guide describes the Oracle compatibility features of Postgres Plus Advanced Server. Oracle compatibility means that an application runs in an Oracle environment as well as in a Postgres Plus Advanced Server environment with minimal or no changes to the application code.  (TRAINING GUIDE) READ ABSTRACT |

Breaking Into the World of VDI by VMware, Inc. May 2012 - (Free Research) View this webcast for an overview of the benefits a VDI can provide your desktop environment and a tool to manage your transition. Learn more about how an improved desktop management strategy can provide your end user with increased freedom while maintain your control.  (WEBCAST) READ ABSTRACT |

Storage Decisions University by SearchStorage.com February 2012 - (Free Research) Storage Decisions University is a new online, "always on" learning environment designed to provide step-by-step learning content to storage decision makers affected by everyday backup challenges. The content in this virtual environment is there for you to read, listen to, watch or download at your convenience.  (VIRTUAL SEMINAR) READ ABSTRACT |

HP LeftHand SAN Failback Procedure for VMware by Hewlett-Packard Company August 2009 - (Free Research) This white paper documents the procedure for failback from a VMware Site Recovery Manager (SRM) recovery site after SRM has performed a failover on an HP LeftHand SAN. This document is intended for customers who are using an HP LeftHand SAN with VMware.  (WHITE PAPER) READ ABSTRACT |

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