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New Analytics Approach Needed for Contact Center Success by Five9

May 21, 2014 - (Free Research)
This exclusive e-guide features advice from experts on how to take your contact center from good to great with the right metrics for success. You'll also learn how to make better use of the large amounts of social data that are entering CRM systems with the right analytics approach. 
(EGUIDE) READ ABSTRACT |

Apply the power of CRM to build customer loyalty by Infor CRM

February 07, 2012 - (Free Research)
This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. 
(EGUIDE) READ ABSTRACT |

Podcast: Emerging Media Series, Issue Two: Blogs and Real Simple Syndication Report by KnowledgeStorm Webinars (E-mail this company)

September 2006 - (Free Research)
This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 
(PODCAST) READ ABSTRACT |

Emerging Media Series: How Blogs and Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm Webinars (E-mail this company)

September 2006 - (Free Research)
This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 
(ANALYST REPORT) READ ABSTRACT |

Emerging Media Series: How Blogs & Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm, Inc (E-mail this company)

September 2006 - (Free Research)
This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 
(ANALYST REPORT) READ ABSTRACT |

Podcast: Emerging Media Series II: Blogs and Real Simple Syndication Report by KnowledgeStorm, Inc (E-mail this company)

September 2006 - (Free Research)
This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 
(PODCAST) READ ABSTRACT |

Comparing the Total Cost of Ownership of SME On-Premises Business Management Applications and SAP Business ByDesign by SAP*

March 2010 - (Free Research)
In this document, we analyze the lifetime cost of ownership for a typical on-premises SME business management system and compare it to the cost of an equivalent SAP Business ByDesign implementation. 
(ANALYST BRIEF) READ ABSTRACT |

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix

July 2008 - (Free Research)
Read this white paper and learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN. 
(WHITE PAPER) READ ABSTRACT |

Discover, deliver and set the right customer experience expectations by Genesys

February 2013 - (Free Research)
This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation. 
(EGUIDE) READ ABSTRACT |

Lotus Mobile Solutions Webcast Series by IBM

August 2010 - (Free Research)
Check out this series of webcasts for a brief overview of the Lotus software solutions available for a variety of industry-leading mobile devices. 
(RESOURCE CENTER) READ ABSTRACT |

For Unwary Users, Social Media Data Analysis Can be an Unfriendly Task by IBM

March 2013 - (Free Research)
Social media analytics can help you gain valuable insights into your business, but it can also be a waste if not implemented properly. Read this expert e-guide to learn about the typical pitfalls of companies when deploying a social media analytics program and get advice on how to avoid them. 
(EGUIDE) READ ABSTRACT |

IT Manager Toolkit by AtTask

January 2012 - (Free Research)
Learn what other IT managers are doing to better understand and organize their work. This free toolkit includes whitepapers, webcasts, and videos that help answer the important questions: What's really going on? Are we on time? When will it be done? 
(RESOURCE CENTER) READ ABSTRACT |

HP Data Protector software for Hyper-V demo by HP

September 2011 - (Free Research)
This comprehensive webcasts explores the 3 main strategies for protecting data in a virtualized environment, and the challenges inherent in each strategy.  A thorough product demonstration shows how a single solution can automate all 3 methods to solve all of your data protection challenges. 
(VIDEOCAST) READ ABSTRACT |

Why HTML5 Tests the Limits of Automated Testing Solutions by SmartBear Software

August 2012 - (Free Research)
Read this white paper to find suggestion and strategies on how to make HTML5 testing less of a headache. Find resources such as: Clues as to what makes HTML5 testing so hard; Checkpoints for a scalable testing strategy Videos; and Q&A, blogs, and webcasts designed to assist you with your testing project. 
(WHITE PAPER) READ ABSTRACT |

Project Manager Toolkit by AtTask

January 2012 - (Free Research)
Learn what other project managers are doing to increase team productivity and maximize resources by downloading this free toolkit from AtTask.  This collection of whitepapers, webcasts, and success stories will provide you with insights and best practices to help you increase productivity, reduce costs, and ensure project success. 
(RESOURCE CENTER) READ ABSTRACT |

Blue Coat: The Technology Leader in Application Delivery Networking by BlueCoat

June 2009 - (Free Research)
Check out this comprehensive microsite to view white papers, videos, press releases, case studies, and webcasts highlighting Blue Coat's application delivery networking solutions. 
(MICROSITE)

IBM DeveloperWorks by IBM

June 2011 - (Free Research)
The Internet provides great opportunities for networking and learning – and IT is no different. Register now for developerWorks and create your profile for access, not only to articles, webcasts and software downloads, but also a wealth of other IT professionals. 
(DOWNLOAD) READ ABSTRACT |

Citrix Virtual Desktops: Virtual Desktops That Meet Every Use Case by Citrix

March 2014 - (Free Research)
Access this site to learn how Citrix XenDesktop with FlexCast technology can enable access to applications and data from any device, anywhere. 
(RESOURCE CENTER)

e-Kit: Managing requirements for smarter products by IBM

November 2013 - (Free Research)
Did you know that up to 85% of rework costs are due to requirements defects? As requirements change during the development process, visibility is often lost, resulting in the need for rework. Access these resources now to learn what requirements management is, why it's important, and how it can help your organization. 
(WHITE PAPER) READ ABSTRACT |

IBM Information On Demand Virtual 2010 by IBM

December 2010 - (Free Research)
Curious about IBM Information On Demand (IOD) Global Conference 2010 in Las Vegas? Explore the best of the conference, virtually. Learn how to deliver trusted information for greater insight and smarter decisions, and align information and related projects to business goals. 
(WEBCAST)

Application Lifecycle Management Webcast Series by Hewlett-Packard Company

August 2009 - (Free Research)
This new webcast series for Quality Management and Testing Professionals, will explore the extensive new capabilities required to keep pace with today's dynamic applications environment. 
(WEBCAST)

Business Technology Marketing Benchmarks: 2006-2007 Data and Trends by KnowledgeStorm Webinars (E-mail this company)

August 2006 - (Free Research)
Find out what 1,900 B2B marketers in software, hardware and technology services industries revealed about what works for lead generation. Supplement this report with the webinar titled "KnowledgeStorm Webinars: Business Technology Marketing Benchmarks: 2006-2007 Data and Trends" and learn about B2B e-mail and search engine marketing strategies. 
(ANALYST REPORT) READ ABSTRACT |

KnowledgeStorm Webinars: Business Technology Marketing Benchmarks: 2006-2007 Data and Trends by KnowledgeStorm Webinars (E-mail this company)

August 2006 - (Free Research)
Find out what 1,900 B2B marketers in software, hardware and technology services industries revealed about what works for lead generation. Invite your entire team to view this free Webcast and learn about business-to-business email and search engine marketing strategies. 
(WEBCAST) READ ABSTRACT |

Connecting Through Content, Issue Two by KnowledgeStorm, Inc (E-mail this company)

May 2007 - (Free Research)
Connecting Through Content, Issue Two examines how technology buyers search for content and how marketers deliver content to them. Content distribution channels, user search techniques, content registration behavior and other aspects of content distribution and syndication are evaluated. 
(ANALYST REPORT) READ ABSTRACT |

Learn More About KnowledgeStorm by KnowledgeStorm, Inc (E-mail this company)

June 2007 - (Free Research)
KnowledgeStorm is the Internet's top-ranked search resource for technology solutions and information. With our premier network, search expertise and performance tools and services, KnowledgeStorm provides technology vendors the most opportunities to reach buyers on the Internet and convert them into Web leads. 
(WHITE PAPER) READ ABSTRACT |

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