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20 Steps To Delivering The Perfect Order by Sterling Commerce, An IBM Company March 02, 2009 - (Free Research) How can business process and applications professionals lead the charge in optimizing the processes and systems to deliver the perfect order? How does a business process and applications professional know the key steps to supporting a perfect order? Forrester has developed a best practices checklist of 20 steps required to support a perfect order.  (ANALYST REPORT) READ ABSTRACT |

Cloud Computing - Latest Buzzword or a Glimpse of the Future? by Google Apps July 06, 2010 - (Free Research) Google Apps has the same potential to revolutionize the productivity of IT operations for small to mid-size businesses. The cost savings are immediate, and the potential for innovative collaboration is boundless. Google Apps offers simple, powerful communication and collaboration tools for enterprises of any size.  (WHITE PAPER) READ ABSTRACT |

Citrix XenDesktop 5: Key Advantages for Virtualizing Your Desktop Environment by Global Knowledge June 29, 2011 - (Free Research) Desktop virtualization is continuing to gain traction throughout the business computing community. Read this exclusive white paper now for a detailed analysis of Citrix XenDesktop 5, one of the latest desktop virtualization platforms on the market.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: How Google Tackles IT Security and What You Can Learn from It by Google Apps January 19, 2011 - (Free Research) Today's computing environment demands IT attention to a wide range of security issues. Learn from security practitioners at Google who are on the frontlines of fighting spam, malware and phishing for Google Apps users, securing identity management in hosted web apps and monitoring the network, detecting intrusion and responding to incidents.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: How Google Tackles IT Security and What You Can Learn from It by Google Apps June 11, 2010 - (Free Research) Today's computing environment demands IT attention to a wide range of security issues. Learn from security practitioners at Google who are on the frontlines of fighting spam, malware and phishing for Google Apps users, securing identity management in hosted web apps and monitoring the network, detecting intrusion and responding to incidents.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

eBook: Moving to the Cloud by Google Apps January 19, 2011 - (Free Research) When it comes to cloud computing, some companies have concerns around security and a perceived loss of control. But others are grabbing the opportunity to move to a more collaborative, Web-based platform. In this E-Book, we take a look at several companies that have migrated to Google Apps.  (EBOOK) READ ABSTRACT |

eBook: Moving to the Cloud by Google Apps July 06, 2010 - (Free Research) Content provided by Google. When it comes to cloud computing, some companies have concerns around security and a perceived loss of control. But others are grabbing the opportunity to move to a more collaborative, Web-based platform. In this E-Book, we take a look at several companies that have migrated to Google Apps.  (WHITE PAPER) READ ABSTRACT |

CCNA Wireless Certification by Global Knowledge December 2008 - (Free Research) This paper will describe the growing need for CCNA Wireless certification, what the CCNA Wireless certification is, its benefits, and what pre-requisites, exams, and training are required to get certified.  (WHITE PAPER) READ ABSTRACT |

ESG - Optimizing Collaboration Environments for Maximum Productivity by Riverbed Technology, Inc. January 2013 - (Free Research) Microsoft SharePoint is a powerful collaboration tool proliferating throughout enterprises. Download this white paper to learn about the challenges of optimizing a web-based SharePoint environment and how to address all the requirements across the application and technology stack to deliver the best return on investment for the business.  (WHITE PAPER) READ ABSTRACT |

15 Top Paying Certifications for 2013 by Global Knowledge February 2013 - (Free Research) This resource takes an in-depth look at the 15 most important certifications for IT professionals today. Read now to learn what you'll need to do in order to maximize your earning potential through these top-paying certifications. Find out which one came out on top.  (WHITE PAPER) READ ABSTRACT |

The Investment Value of Training by Global Knowledge July 2012 - (Free Research) This essential resource explores key trends, drivers and considerations when implementing programs to develop human capital and secure intellectual property. Discover how your organization can benefit from educating and investing in employees and customers.  (WHITE PAPER) READ ABSTRACT |

The Top 10 Reasons all IT Professionals Should Learn Project Management by Global Knowledge June 2012 - (Free Research) Discover 10 ways that mastering project management can help your career and enhance your skillset. Learn what project management is and how you can leverage it in your organization.  (WHITE PAPER) READ ABSTRACT |

CCNA v2.0 Review: Critical Concepts of the 640-802 CCNA Exam by Global Knowledge October 2008 - (Free Research) This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts.  (WHITE PAPER) READ ABSTRACT |

Top 10 Skills in Demand in 2010 by Global Knowledge January 2010 - (Free Research) In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand.  (WHITE PAPER) READ ABSTRACT |

Get Certified - Avaya Communication Manager by Global Knowledge May 2013 - (Free Research) The Avaya Professional Credential Program is designed to make sure that individuals have the knowledge and skills to successfully sell, design, implement (install), and maintain Avaya products.  (WHITE PAPER) READ ABSTRACT |

Wildcard and SAN: Understanding Multi-use SSL Certificates by Thawte Inc. December 2012 - (Free Research) This informative white paper offers a complete overview of SSL certificates, exploring features of multi-use certificates, the difference between wildcard and SAN certificates, how you can select the option right for you, and more. Read on now to see how you can more effectively address your authentication and security needs.  (WHITE PAPER) READ ABSTRACT |

Expert Ebook: Mastering PCI by Information Security Magazine Sponsored by: Breach, Cisco, Fiberlink, Rapid7, Sentrigo, Solidcore, Thawte, Tripwire, and Utimaco August 2008 - (Free Research) This eBook gives expert advice on successfully achieving PCI compliance, by selecting the right auditor and implementing new requirements into your company's IT infrastructure. Read this book and learn how to master PCI compliance.  (BOOK) READ ABSTRACT |

Distributed Caching: Why It Matters For Predictable Scalability on the Web, and Where It’s Proving Its Value by Oracle Corporation December 2010 - (Free Research) This paper explains why it’s imperative for any Web-based organization to learn about the distributed caching technology and Oracle Coherence Data Grid technology to combat the increasing demand on the database.  (WHITE PAPER) READ ABSTRACT |

Contact Center Costs: The Case for Telecommuting Agents by Avaya Inc. April 2008 - (Free Research) This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.  (WHITE PAPER) READ ABSTRACT |

Elliott Reduces Cost and Increases Efficiency with its Kronos Solution by Kronos Incorporated June 2009 - (Free Research) Elliott Company decided to implement the Kronos Workforce Central suite in 2004 to help improve its ability to track and manage attendance, overtime, and vacation while remaining compliant with complex labor laws and union pay policies. Read this case study to find out how it worked out for them.  (CASE STUDY) READ ABSTRACT |

Protecting Against the New Wave of Web Threats by BlueCoat January 2009 - (Free Research) This Osterman Research White Paper discusses the extent of today's Web threats and provides recommendations on key aspects of a defense against them. It also provides information on Blue Coat's offerings.  (ANALYST REPORT) READ ABSTRACT |

Customer Experience: Empowering People. Powering Brands. by Oracle Corporation UK Ltd December 2012 - (Free Research) Research shows that 86% of customers will pay up to 25% more for a great customer experience, but only 1% report that their expectations are being met. Read this paper to learn about next-generation customer experience management technologies and strategies from Oracle that enable you to effectively connect, engage, and service your customers.  (DATA SHEET)

CW+ XpertHR: Computer staff salary survey by ComputerWeekly.com July 2010 - (Free Research) Although pay levels are unlikely ever again torise as fast as they did at the end of the 1990s when fears about the “millennium bug” stoked thefires of an already over-heated job market – or to fall as fast as they did when the bug failed to bite– employers are acutely aware of the need to keep a close eye on short- and long-term pay trends.  (WHITE PAPER) READ ABSTRACT |

University of Utah Health Sciences Center: Storage Economics Case Study by Hitachi Data Systems November 2004 - (Free Research) See how a leading university improved storage service levels and saved money with storage virtualization.  (CASE STUDY) READ ABSTRACT |

Managing SharePoint in an Enterprise Environment by Global Knowledge October 2008 - (Free Research) Microsoft Office SharePoint Server 2007 and other SharePoint technologies are excellent tools for a modern, web-based office environment. This white paper gives pointers on managing them.  (WHITE PAPER) READ ABSTRACT |

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