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Get Certified - Avaya Communication Manager by Global Knowledge

May 08, 2013 - (Free Research)
The Avaya Professional Credential Program is designed to make sure that individuals have the knowledge and skills to successfully sell, design, implement (install), and maintain Avaya products. 
(WHITE PAPER) READ ABSTRACT |

20 Steps To Delivering The Perfect Order by Sterling Commerce, An IBM Company

March 02, 2009 - (Free Research)
How can business process and applications professionals lead the charge in optimizing the processes and systems to deliver the perfect order? How does a business process and applications professional know the key steps to supporting a perfect order? Forrester has developed a best practices checklist of 20 steps required to support a perfect order. 
(ANALYST REPORT) READ ABSTRACT |

eBook: Moving to the Cloud by Google Apps

January 19, 2011 - (Free Research)
When it comes to cloud computing, some companies have concerns around security and a perceived loss of control. But others are grabbing the opportunity to move to a more collaborative, Web-based platform. In this E-Book, we take a look at several companies that have migrated to Google Apps. 
(EBOOK) READ ABSTRACT |

eBook: Moving to the Cloud by Google Apps

July 06, 2010 - (Free Research)
Content provided by Google. When it comes to cloud computing, some companies have concerns around security and a perceived loss of control. But others are grabbing the opportunity to move to a more collaborative, Web-based platform. In this E-Book, we take a look at several companies that have migrated to Google Apps. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: How Google Tackles IT Security and What You Can Learn from It by Google Apps

January 19, 2011 - (Free Research)
Today's computing environment demands IT attention to a wide range of security issues. Learn from security practitioners at Google who are on the frontlines of fighting spam, malware and phishing for Google Apps users, securing identity management in hosted web apps and monitoring the network, detecting intrusion and responding to incidents. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Cloud Computing - Latest Buzzword or a Glimpse of the Future? by Google Apps

July 06, 2010 - (Free Research)
Google Apps has the same potential to revolutionize the productivity of IT operations for small to mid-size businesses. The cost savings are immediate, and the potential for innovative collaboration is boundless. Google Apps offers simple, powerful communication and collaboration tools for enterprises of any size. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: How Google Tackles IT Security and What You Can Learn from It by Google Apps

June 11, 2010 - (Free Research)
Today's computing environment demands IT attention to a wide range of security issues. Learn from security practitioners at Google who are on the frontlines of fighting spam, malware and phishing for Google Apps users, securing identity management in hosted web apps and monitoring the network, detecting intrusion and responding to incidents. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics by Silverpop Systems Inc.

January 2006 - (Free Research)
Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information and it also provide marketers a rich opportunity to develop strong customer relationships. 
(WHITE PAPER) READ ABSTRACT |

IBM InfoSphere MDM Solutions for Telecommunications by IBM

November 2011 - (Free Research)
This video depicts vital capabilities that master data management (MDM) can enable, enhance or simplify, such as: Improving up-sell and cross-sell opportunities including targeted bundles, compiling past product histories, generating household views and assessing lifetime customer value. 
(VIDEO) READ ABSTRACT |

Six Ways to Rev Up Your Revenues, Using VoIP by Cisco Systems, Inc.

January 2011 - (Free Research)
How can you raise revenues without raising prices? You can gain new customers. Or you can make new sales from your existing customers. There’s a network technology that helps you do both: voice over Internet Protocol (VoIP). Read this paper to learn six ways to raise revenues with voice over Internet Protocol (VoIP). 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Eliminate Information Silos and Drive Customer Spend by Infor

November 2012 - (Free Research)
The need for top-notch CRM tools that enhance sales strategies has never been more vital. Leveraging traditional technologies can offer impressive benefits, but savvy businesses are taking it one step further. In this transcript, learn about a technology that integrates CRM with ERP to empower sales and drive your business forward. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Banking: Differentiate Through Service Excellence with SAP CRM – Optimizing Customer Satisfaction, Efficiency, and Profit by SAP America, Inc.

September 2010 - (Free Research)
Read this paper to learn how SAP for Banking solutions, which encompass the SAP® CRM application, encourage agility and customer centricity in today’s demanding market. By seamlessly connecting front- and back-office tasks, they can provide a superior customer experience and stronger top-line growth. 
(WHITE PAPER) READ ABSTRACT |

The top 10 secrets to using data mining to succeed at CRM: Discover proven strategies and best practices by IBM

April 2012 - (Free Research)
This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan. 
(WHITE PAPER) READ ABSTRACT |

The top 10 secrets to using data mining to succeed at CRM by IBM

May 2011 - (Free Research)
Discover proven strategies in data mining for cost-effective customer acquisition and retention. 
(WHITE PAPER) READ ABSTRACT |

Sell. Smarter. Redefining commerce in the age of the customer by IBM

May 2012 - (Free Research)
Discover innovative commerce technologies designed to enable businesses to sell smarter and transform buyers into loyal, returning customers. Uncover the 6 key selling areas these strategies target, including cross-channel selling, payments and settlements, store solutions, distributed order management, and more. 
(WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

A Clinically-Driven Approach to ICD-10 by Nuance

December 2013 - (Free Research)
This resource explores a web-based platform solution that can help healthcare facilities transition to meet the ICD-10 rollout in October, 2015. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Skills in Demand in 2010 by Global Knowledge

January 2010 - (Free Research)
In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand. 
(WHITE PAPER) READ ABSTRACT |

CCNA Wireless Certification by Global Knowledge

December 2008 - (Free Research)
This paper will describe the growing need for CCNA Wireless certification, what the CCNA Wireless certification is, its benefits, and what pre-requisites, exams, and training are required to get certified. 
(WHITE PAPER) READ ABSTRACT |

CCNA v2.0 Review: Critical Concepts of the 640-802 CCNA Exam by Global Knowledge

October 2008 - (Free Research)
This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts. 
(WHITE PAPER) READ ABSTRACT |

European cross-border e-commerce by ComputerWeekly.com

January 2012 - (Free Research)
European consumers' growing use digital channels as part of their shopping experience is driving retailers’ focus on delivering efficient online, cross-border operations in Europe, this research report from Accenture reveals. 
(IT BRIEFING) READ ABSTRACT |

Expert Ebook: Mastering PCI by Information Security Magazine Sponsored by: Breach, Cisco, Fiberlink, Rapid7, Sentrigo, Solidcore, Thawte, Tripwire, and Utimaco

August 2008 - (Free Research)
This eBook gives expert advice on successfully achieving PCI compliance, by selecting the right auditor and implementing new requirements into your company's IT infrastructure. Read this book and learn how to master PCI compliance. 
(BOOK) READ ABSTRACT |

10 Steps to Application and Network Performance Nirvana by Riverbed Technology, Inc.

December 2013 - (Free Research)
This resource details a 10-step process to help organizations improve application and network performance management so that no issue is overlooked and business downtime can be prevented. 
(WHITE PAPER) READ ABSTRACT |

Predictive Analytics for Sales and Marketing by Information Builders

September 2012 - (Free Research)
Today's businesses rely on their sales and marketing (S&M) departments to drive business growth through effective customer relationship management (CRM) strategies – but most S&M pros lack the insights needed to optimize their strategies. Read on to find out how predictive analytics can improve your CRM strategies. 
(WHITE PAPER) READ ABSTRACT |

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation

April 2011 - (Free Research)
E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. 
(WHITE PAPER) READ ABSTRACT |

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