Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Comprehensive Business Intelligence Market Study: Summary Results from the BI Survey 7 by MicroStrategy Incorporated June 2008 - (Free Research) The BI Survey 7, the leading independent survey of real-world BI implementations, provides unique, statistically significant insight into actual BI implementations and customer experiences with various BI products.  (WHITE PAPER) READ ABSTRACT |

The future of Government operations: Digital citizen survey by ComputerWeekly.com May 2012 - (Free Research) This report from Accenture looks at the challenges facing the public sector in offering digital services.  (IT BRIEFING) READ ABSTRACT |

The State of Marketing 2011: Unica’s Annual Survey of Marketers by Unica Corporation - An IBM Company May 2011 - (Free Research) This is the current report based on a survey of almost 300 online and direct marketers representing a comprehensive mix of companies by location, revenues and industry. Explore the response to new developments, continuing trends and the market.  (WHITE PAPER) READ ABSTRACT |

CW+: Developer Survey Report from Embarcadero Technologies by ComputerWeekly.com August 2010 - (Free Research) The Embarcadero Developer Survey was conducted throughout the months June and July 2010 and encompasses responses from a wide array of application developers worldwide. The purpose of the survey was to collect information about the top developer trends, challenges, key initiatives, and current tools being used.  (WHITE PAPER) READ ABSTRACT |

Aligning Business and Insurance Technology, 2007 P&C Technology Survey Results by Fiserv Insurance Solutions April 2008 - (Free Research) In May 2007, Fiserv Insurance Solutions surveyed IT leaders at some of the leading property & casualty insurance carriers in the United States. From our second annual survey we see new trends developing and others that continue because of their...  (WHITE PAPER) READ ABSTRACT |

Blackberry Solution Used for Roadside Surveys on Child Seat Safety by BlackBerry February 2009 - (Free Research) When researchers from the University of Windsor needed a mobile strategy for conducting a National Child Seat Safety Survey across Canada, they turned to a Blackberry to help gather the data and accurately download the it automatically to an analytical database.  (CASE STUDY) READ ABSTRACT |

Globalization of a Web-Delivered Survey Application by Globalization Partners International May 2008 - (Free Research) WorldInquiry's web application had several mission critical internationalization and localization issues, which Globalization Partners handled.  (CASE STUDY) READ ABSTRACT |

Harvey Nash CIO Survey 2012 by ComputerWeekly.com May 2012 - (Free Research) CIOs are more confident of securing technology budget increases than at any time in the last five years, according to the CIO Technology Survey 2012.  (IT BRIEFING) READ ABSTRACT |

How to tie learning to business impact by ComputerWeekly.com December 2010 - (Free Research) Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication.  (WHITE PAPER) READ ABSTRACT |

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact January 2011 - (Free Research) This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices.  (WHITE PAPER) READ ABSTRACT |

Plantronics UC Toolkit Evolve Survey by Plantronics April 2011 - (Free Research) After you’ve implemented and optimized your UC audio devices, it’s essential to make sure your end users are satisfied with their equipment.  This survey provides a list of suggested questions IT managers can use to get feedback from their users regarding user utilization, services and upgrades.  (WHITE PAPER) READ ABSTRACT |

The Importance of Delivering a Great Online Video Experience by Akamai Technologies July 2007 - (Free Research) With the increased popularity of online video content, now is the time for publishers to experiment with online video as a new means of storytelling and offering an enhanced experience on their Web sites.  (WHITE PAPER) READ ABSTRACT |

Website Globalization Survey by Limelight Networks, Inc. August 2012 - (Free Research) In today's digital world with tech-savvy and demanding consumers, an effective web presence can make or break your business. In order to remain competitive, companies are optimizing their web content management (WCM) strategies. Read on to review the survey results of 200 CMOs on the top challenges of WCM and learn how to overcome them.  (WHITE PAPER) READ ABSTRACT |

Extraprise CRM Support Survey Report by Extraprise Group, Inc. August 2008 - (Free Research) This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008.  (WHITE PAPER) READ ABSTRACT |

Saving At-Risk Customers and Revenue Through Survey Action Management by MarketTools, Inc. November 2009 - (Free Research) Read this white paper to understand what Survey Action Management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.  (WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici October 2009 - (Free Research) Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!  (WHITE PAPER) READ ABSTRACT |

Valuing the Need for Data Speed at Critical Business Inflections by BlueArc Corp. June 2008 - (Free Research) The survey represents a close look into the issues, drivers, challenges, imperatives and best practices in maintaining system uptime in the midst of exploding demand for increased data performance and storage.  (WHITE PAPER) READ ABSTRACT |

Location, Location, Location! Best Practices for Selecting Onshore, Nearshore or Offshore Technology Services by Fairway Technologies, Inc. November 2010 - (Free Research) This white paper provides an overview of ITO, presents benefit and risk assessments of onshore, nearshore and offshore ITO, and offers best practices to assist in selecting an ITO provider. This paper is based on research compiled from published literature as well as interviews and surveys of technology professionals possessing ITO experience.  (WHITE PAPER) READ ABSTRACT |

State of Agile Development Survey 2008 by VersionOne Inc. September 2008 - (Free Research) This white paper highlights the results of a third annual industry survey regarding the state of agile development. Gain insight into the status of organizations currently implementing or practicing agile methods.  (DATA SHEET) READ ABSTRACT |

ITSM Trends Survey 2012: The State of the Dev-Ops Union by SERENA Software, Inc. November 2012 - (Free Research) Today, IT teams are pressured to adapt their ITSM strategies to optimize service delivery for online applications that are increasingly becoming the face of the business. Read this report to learn how the disconnect between development and operations severely impacts your ability to rapidly deliver and maintain these business-critical applications.  (WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

The Social Customer Engagement Index by SAP America, Inc. July 2011 - (Free Research) This white paper provides the results of a survey of industry professionals about how they were using social channels to engage customers from a service perspective. Learn how you can leverage these findings to transform your own efforts to integrate social and traditional methods of communication with your customers.  (WHITE PAPER) READ ABSTRACT |

Under the Spotlight the Transition of Environmental Risk Management by SAP America, Inc. July 1967 - (Free Research) In March 2008, the Economist Intelligence Unit surveyed 320 executives from around the world about their attitudes to environmental risk management. Read about their findings in this paper.  (WHITE PAPER) READ ABSTRACT |

Wireless Site Survey Best Practices by Fluke Networks April 2008 - (Free Research) This paper provides insight into best practices for executing wireless site surveys.  (WHITE PAPER) READ ABSTRACT |

The Benefits of Virtualization for Small and Medium Businesses: VMware SMB Survey Results by VMware, Inc. September 2010 - (Free Research) The VMware SMB Survey is designed to help small and medium businesses (SMBs) understand the benefits their peers are achieving with virtualization. It is also intended to provide SMBs with benchmarks on how their peers are getting the most from their investments in IT infrastructure. Continue reading to find out the results.  (WHITE PAPER) READ ABSTRACT |

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