newScale Solutions Overview - newScale FrontOffice Suite™ by newScale. The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service more... >> Discover more offerings from newScale.
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Can Your Data Center Infrastructure Handle the Heat of High Density by CyrusOne August 2008 - (Free Research) High density computing is today's standard in best-in-class performance and availability, and those that fail to keep pace or fall behind will find themselves no longer competitive in today's markets.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Integrated Performance Management - Diagnosing your Strengths & Weaknesses by Deloitte August 2008 - (Free Research) The purpose of this session is to provide participants with an overview of the tools and techniques that Deloitte Consulting uses to help clients link strategy to execution through integrated performance management (IPM).  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Scalable Infrastructure for Distributed Video by Polycom, Inc. September 2008 - (Free Research) This paper explores several key components that enable creation of a scalable, distributed video architecture supporting the evolving requirements of the video-enabled enterprise.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Videoconferencing: Increasing Productivity, While Reducing Costs by Polycom, Inc. September 2008 - (Free Research) This expert E-Guide is a series of published Networking Media articles containing the factors driving videoconferencing and 10 ways to determine if videoconferencing can help your company reduce costs, while increasing productivity.  (E-LEARNING TUTORIAL) READ ABSTRACT | GO TO E-LEARNING TUTORIAL

Bulletproof Your XP Desktops by Information Security Magazine August 2008 - (Free Research) Having trouble with PCI compliance? You're not alone. In this article, auditors and audit survivors offer tips for how to achieve it.  (ARTICLE) READ ABSTRACT | GO TO ARTICLE

HomeStreet Bank by Apptio August 2008 - (Free Research) This case study examines how HomeStreet Bank was able to successfully develop a high level, IT service view of their organization, understand the costs, and create an open communication channel between IT and business units for better alignment.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global September 2008 - (Free Research) On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Buying Storage, What Vendors Don't Want You to Know - SD CHI 08 by Storage Decisions and i365, A Seagate Company August 2008 - (Free Research) In this session, you learn the questions you should be asking of ALL of your storage vendors, and other important tips and techniques for writing an air-tight RFI or RFP (they are different!).  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution by NTR Global September 2008 - (Free Research) In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global’s remote technical support solution. Learn more about NTR support.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Build a New Business Model Using a Remote Support Solution by NTR Global September 2008 - (Free Research) In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR’s Remote Support was their solution.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Improve Technical Support Productivity while Reducing Costs with a Remote Support Solution by NTR Global September 2008 - (Free Research) By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Vendor Influence Curves and How You Can Get the Best Value out of Your Network by Accela Communications September 2008 - (Free Research) Viewing this webcast is an excellent chance to understand the trends in Networking and how to have the best Network with the best value.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Delivering the Power of Choice with Microsoft Dynamics CRM by Accela Communications September 2008 - (Free Research) The mindset for acquiring CRM solutions is no longer about simply adding technology but rather about buying solutions that fit into your existing business environment and that your people will actually use.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Editor's Desk: Sept. 2007 by Information Security Magazine September 2008 - (Free Research) The Estonia attacks demonstrate that it takes only a few individuals to expose vulnerable civil infrastructure systems to harm.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Rootkit Detection and Removal Know-How by Information Security Magazine September 2008 - (Free Research) Difficult to detect and nearly impossible to remove, rootkits may already own your systems.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Is Your Vendor a Sitting Duck? by Information Security Magazine September 2008 - (Free Research) Security managers are asking pure-play vendors questions about their viability.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Marriage of Convenience by Information Security Magazine September 2008 - (Free Research) Integrating physical and logical security can bring many benefits to the enterprise, but a successful union isn't easy.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Viewpoint: September 2007 by Information Security Magazine September 2008 - (Free Research) I wanted to extend a hearty well done and congratulations to your staff for the awesome work you did on the July/August issue of Information Security magazine (CISO Survival Guide).  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Viewpoint: Sep 2008 by Information Security Magazine September 2008 - (Free Research) In this month's Viewpoint: Bug Finding: Ethical and Necessary, plus Upfront Data Protection  (ARTICLE) READ ABSTRACT | GO TO ARTICLE

Autodesk Solutions for Engineering & GIS Professionals by Autodesk September 2008 - (Free Research) Everyone who uses AutoCAD® for infrastructure design and management should view this on-demand webcast to learn about AutoCAD® Map 3D 2009 software.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Face-Off Home users: a public health problem? by Information Security Magazine September 2008 - (Free Research) Point To the average home user, security is an intractable problem. Microsoft has made great strides improving the security of its operating system out of the box.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

CSI for the CISO by Information Security Magazine September 2008 - (Free Research) Don't trample evidence in a breach. Missteps in an investigation will cost you in court.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Perspectives: Cyberterrorism by Information Security Magazine September 2008 - (Free Research) Were the attacks on Estonia state-sponsored cyberterrorism? Probably not, but the month-long protest signals a troubling trend.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Ping: Nate Lawson by Information Security Magazine September 2008 - (Free Research) In an industry where most people have narrowly focused specialties, Nate Lawson is the equivalent of a Swiss Army knife.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Interview: Bill Jiminez, Systems Architect at the University of the Pacific by Information Security Magazine September 2008 - (Free Research) Like his counterparts at many universities, Bill Jiminez, systems architect at the University of the Pacific, has to balance security with the desire of faculty and students for openness.  (ARTICLE) READ ABSTRACT | GO TO ARTICLE

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