WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company) WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.  (SOFTWARE PRODUCT)

Do-It-Yourself Business Intelligence Done Right: The Secret Sauce is SaaS by myDIALS Inc. December 18, 2009 - (Free Research) This Presentation Transcript, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

If You Teach a Customer to Fish: The Power of Web Self-Service by Epicor Software Corporation November 2008 - (Free Research) This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.  (WHITE PAPER) READ ABSTRACT |

Cisco Business Intelligence Appliance for SAP by Cisco Systems, Inc. November 2011 - (Free Research) Read this paper to discover powerful, self-service business intelligence (BI) that helps you locate, evaluate, and use your crucial business information while minimizing the operational cost.  (WHITE PAPER) READ ABSTRACT |

Using Oracle BI with Oracle E-Business Suite by Noetix Corporation August 2008 - (Free Research) This webcast gives an overview of the Oracle E-Business Suite and demonstrates how to integrate Oracle BI suite with the Oracle EBS using Noetix software offerings.  (WEBCAST) READ ABSTRACT |

Self-Service Business Intelligence: Empowering Users to Generate Insights by Quest Software, now a part of Dell September 2011 - (Free Research) In this Quest Software/The Data Warehouse Institute report, get invaluable recommendations and best practices for enabling secure and successful self-service BI. Read it today!  (WHITE PAPER) READ ABSTRACT |

Interactive Analysis for Business Information and Insights by SAP America, Inc. August 2012 - (Free Research) To keep pace with the competition and seize timely opportunities, people in your organization need access to critical business intelligence (BI) to answer ad hoc questions and queries. Read this white paper to learn how SAP BusinessObjects™ Web Intelligence software combines self-service access with ad hoc reporting and analysis.  (WHITE PAPER) READ ABSTRACT |

Live Expert Chat: Introducing Microsoft SQL Server 2008 R2 by Microsoft April 2010 - (Free Research) Join this chat to hear how SQL Server 2008 R2 can provide your IT environment with an end-to-end approach that increases efficiencies, reduced costs and an increased competitive advantage for your business.  (WEBCAST)

Virtualized Enterprise Storage for Flexible, Scalable Private Clouds by Dell, Inc. April 2012 - (Free Research) <p>Featuring a virtualized, enterprise storage architecture and tight integration with VMware software, the Dell Compellent Storage Center SAN helps boost IT agility by efficiently scaling to meet the needs of growing private cloud deployments. Read this white paper to learn more.</p>  (WHITE PAPER) READ ABSTRACT |

Cloud Infrastructure Foundation - A Flexible, Responsive Cloud Is Built from the Ground Up by Egenera November 2010 - (Free Research) At its heart, cloud computing is a new operational and business model for IT application hosting, rather than a new technology. It promises to deliver highly reliable, highly elastic services that respond quickly and smoothly to changing user demand.  (WHITE PAPER) READ ABSTRACT |

The Foundation of High-Value Business Intelligence: A Description of the WebFOCUS 7.1 Architecture by Information Builders June 2006 - (Free Research) Good architecture for information systems is as important as good engineering is for automobiles and with good architecture, applications can be scaled up with less hardware.  (WHITE PAPER) READ ABSTRACT |

The Blaze Advisor Business Rules Management System: How It Works by FICO March 2008 - (Free Research) Business Rules Management Technology provides an excellent platform for a coherent approach to automating and improving operational business decisions using Enterprise Decision Management.  (WHITE PAPER) READ ABSTRACT |

LTE Operations and Maintenance Strategy - Using Self-Organizing Networks to Reduce OPEX by Motorola, Inc. April 2009 - (Free Research) While controlling CAPEX costs remains an important issue for mobile operators, OPEX costs have become a more significant part of operators' cost structure. This paper will examine how the operations and maintenance strategies for LTE infrastructure management must be changed in order to meet the OPEX expectations of LTE operators.  (WHITE PAPER) READ ABSTRACT |

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp. February 2010 - (Free Research) This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.  (WHITE PAPER) READ ABSTRACT |

Netuitive Service Analyzer by Netuitive May 2008 - (Free Research) Netuitive Service Analyzer significantly lowers your IT operational costs, increases staff productivity up to 100% and generates continuing return on your investment long after the few hours it takes to install.  (BROCHURE) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation UK Ltd October 2012 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER)

City of Los Angeles Improves Customer Satisfaction with Self-Service Portal Presentation Transcript by Oracle Corporation April 2013 - (Free Research) Today's customer is demanding easier, faster access to answers and problem solutions, and to meet these demands, many organizations turn to customer self-service strategies. Check out this presentation transcript to learn how Los Angeles Department of Water and Power implemented a customer self-service portal to standardize customer service levels.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Getting the Right "Blend" in your Contact Center by Five9 January 2013 - (Free Research) Contact centers that offer both inbound and outbound capabilities have the ability to maximize revenue and optimize productivity. Read this white paper to learn more about a solution to help your business gain the most revenue. Find out some of the advantages provided by cloud-based call centers by reading this resource now.  (WHITE PAPER) READ ABSTRACT |

The State of Service Management by SAP America, Inc. February 2013 - (Free Research) View this document to learn more about the current state of the service enterprise and the goals and investments prioritized by service leaders. It also displays performance benchmarks of leading service organizations and other factors that contribute to best-in-class performance.  (WHITE PAPER) READ ABSTRACT |

ePlus Enterprise Cloud - Your On-Ramp to Cloud Computing by ePlus Technology February 2012 - (Free Research) With private cloud, businesses are able to offer scalable, on-demand self-service while reducing operational complexity and total cost of ownership. Discover how businesses can take advantage of seasoned cloud providers accelerate and tailor their cloud deployment to their specific needs.  (WHITE PAPER) READ ABSTRACT |

Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect August 2010 - (Free Research) Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.  (WHITE PAPER) READ ABSTRACT |

IBM CloudBurst™: Making Rain in an Economic Dry Spell by IBM September 2009 - (Free Research) A complement to your existing IT infrastructure, IBM CloudBurst™ includes hardware, software and services, and provides secure, reliable, private cloud computing. Fit-for-purpose and self-contained, IBM CloudBurst dramatically reduces capital and operational costs, accelerating investment payback. Read on to learn more . . .  (WHITE PAPER) READ ABSTRACT |

Mastering High Performance through Data Management for Consumer Goods Companies by Accenture June 2008 - (Free Research) As partners in some countries join to collaborate in a multi-polar world, the amount of data increases and the chances for error balloon, master data management helps bring continued high performance in the demanding consumer-goods market.  (WHITE PAPER) READ ABSTRACT |

‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs by Oracle Corporation UK Ltd April 2013 - (Free Research) Customers today hate calling representatives on the phone - they want answers fast, online, and easy to access. Check out this white paper to learn how your company can go the extra mile in CRM to drive customer satisfaction and save money with initiatives in web self-service, live chat, email management, and more.  (WHITE PAPER) READ ABSTRACT |

You're Not Ready For Internal Cloud by CA Technologies. July 2010 - (Free Research) Most enterprise I&O shops lack the experience and maturity to manage an internal cloud environment. You can fast-track cloud learning with turnkey solutions for greenfield environments, but delivering an internal cloud will take years for most enterprise shops. Continue reading to learn more.  (ANALYST REPORT) READ ABSTRACT |

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