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If You Teach a Customer to Fish: The Power of Web Self-Service by Epicor Software Corporation

November 2008 - (Free Research)
This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. 
(WHITE PAPER) READ ABSTRACT |

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp.

February 2010 - (Free Research)
This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy. 
(WHITE PAPER) READ ABSTRACT |

Salesforce.com's Service Cloud for Dummies by Salesforce.com

April 2010 - (Free Research)
Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies! 
(EBOOK)

Self-Management of Passwords (SMOP) Version 1.1 by turbo-IT Corporation

May 2011 - (Free Research)
Active Directory users often have their accounts locked out or forget their passwords.  This download empowers users to perform self service password resets and unlock their accounts eliminating helpdesk calls resulting in increased productivity and reduced costs. 
(DEMO) READ ABSTRACT |

Knowledge Management: 5 Steps to Getting It Right the First Time by Oracle Corporation

December 2013 - (Free Research)
In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative. 
(WHITE PAPER) READ ABSTRACT |

Improving Identity and Access Management in an SAP Environment by Dell Software

May 2010 - (Free Research)
In this new Quest white paper, see why splitting identity management work is not only frustrating, pointless and inefficient, but it’s also completely unnecessary. Learn how to easily manage your Active Directory and SAP environments, how to eliminate redundant work, and how automation makes security stronger and auditing simple. 
(WHITE PAPER) READ ABSTRACT |

Manage Oracle Database Users and Roles Centrally in Active Directory or Sun Directory by Oracle Corporation

August 2008 - (Free Research)
This paper illustrates how you can now centrally administer database users and role memberships leveraging your existing LDAP directories. 
(WHITE PAPER) READ ABSTRACT |

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc.

March 2006 - (Free Research)
This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. 
(WHITE PAPER) READ ABSTRACT |

Guide: Active Administrator by ScriptLogic Corporation

July 2009 - (Free Research)
Active Directory becomes very complex to manage in Windows networks. Administrators leave, users are given elevated privileges, applications require special accounts - very soon you have an Active Directory full of security weaknesses. 
(WHITE PAPER) READ ABSTRACT |

DataNAS XP by Excel Meridian Data, Inc.

The DataNAS XP is designed with performance in mind integrating Pentium Technology, Gigabit connectivity and low cost IDE resources to produce a reliable and economical NAS Filer. The DataNAS XP is scalable from 240GB to 2TB of storage capacity and provides unified file data access for your mixed environment clients without expensive licenses. 
(HARDWARE PRODUCT)

Recovery Manager for Active Directory by Dell Software

Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error. 
(ASP & SOFTWARE PRODUCT)

GFI FAXmaker by GFI Software

GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price. 
(SOFTWARE PRODUCT)

Solution Summary  - Secure Cloud by Radiant Logic, Inc.

February 2011 - (Free Research)
This paper describes how virtualization solves the issue of directory integration with an approach that is cost effective, non-intrusive, and easy to deploy. By externalizing identities into an interoperable service that can be accessed by a variety of applications, enterprises can deliver services to internal and external users at faster speeds. 
(WHITE PAPER) READ ABSTRACT |

The Top 12 Most Difficult Active Directory Management Tasks by Dell Software

October 2008 - (Free Research)
This paper explains the top 12 Most Difficult Active Directory Management Tasks and provides solution for making them easier. 
(WHITE PAPER) READ ABSTRACT |

Mastering Active Directory Migrations: Controlling Critical Issues (webcast) by Dell Software

October 2013 - (Free Research)
This new webcast explores Active Directory migration challenges, key considerations for planning your own transition and how Dell Software's Active Directory migration and management solutions can help. 
(WEBCAST) READ ABSTRACT |

Directory Services Integration with Database Enterprise User Security by Oracle Corporation

April 2008 - (Free Research)
This paper presents the EUS deployment options available using Oracle Internet Directory and Oracle Virtual Directory and the use cases will help determine when one is more appropriate than the other based on customer environment. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for NT to Active Directory Migration by Dell Software

April 2008 - (Free Research)
This document provides best practices for migration from NT to Active Directory. Note that it is not a substitute for Aelita Domain Migration Wizard's User's Guide and on-line help, which contain detailed information on the tool and its options. 
(WHITE PAPER) READ ABSTRACT |

Podcast: Using Directory Servers for Intelligent Email Management: Introduction to Directory Servers by Sendmail, Inc.

October 2008 - (Free Research)
This new podcast series focuses on how businesses can leverage Directory Servers for a more secure and intelligent messaging infrastructure. 
(PODCAST) READ ABSTRACT |

Leverage Active Directory with Kerberos to Eliminate HTTP Password by PistolStar, Inc.

April 2008 - (Free Research)
This paper will discuss the workings and benefits of Kerberos, focusing on its single sign-on capabilities, its multipronged security, and its ease of use. 
(WHITE PAPER) READ ABSTRACT |

Choosing the Right Active Directory Bridge Solution by Dell Software

February 2011 - (Free Research)
This Quest Software white paper helps you understand the questions to ask when choosing the best Active Directory solution for your company. Don’t waste any more time and money with systems that don’t play well together! Read this Quest white paper today. 
(WHITE PAPER) READ ABSTRACT |

Two Billion Entry Directory Benchmark by Oracle Corporation

April 2008 - (Free Research)
This benchmark evaluates Oracle Internet Directory performance under scales and throughput rates representative of those encountered in production use in both the communications industry and as part of large scale delivery architectures. 
(WHITE PAPER) READ ABSTRACT |

What’s New in Windows Server 2008 R2: Active Directory, Group Policy and Terminal Services by Dell and Microsoft

December 2009 - (Free Research)
In this presentation transcript, IT author Jonathan Hassell walks you through some of the key changes made to R2 in three key areas: Active Directory, Group Policy and Terminal Services. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Webcast: Active Directory Recovery with Windows Server 2008 R2 by Dell Software

September 2010 - (Free Research)
In this new Quest on-demand webcast, get a peek at the Active Directory Recycle Bin in action. Then, find out how a powerful third-party solution simplifies the entire recovery process to not only quickly and easily restore deleted objects, but to roll back attributes too. 
(WEBCAST) READ ABSTRACT |

Implementing an identity management solution by SAP America, Inc.

June 2008 - (Free Research)
This document describes the SAP NetWeaver Identity Management products, which cover most of the core functionality for implementing an identity management solution, including a virtual directory. 
(WHITE PAPER) READ ABSTRACT |

Foglight - Application Management to Unify IT and the Business by Dell Software

Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire application infrastructure to the true root-cause of a problem. 
(ASP & SOFTWARE PRODUCT)

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