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Justifying Your Technology Investments Through ROI by KnowledgeStorm Webinars (E-mail this company) April 27, 2004 - (Free Research) As budgets stay tight and finance professionals become more involved in technology buying decisions, be better prepared to defend your business case through the use of financial metrics and Return on Investment (ROI) calculators.  (WEBCAST) READ ABSTRACT |

Metrics for Social Customer Service by SAP America, Inc. July 25, 2011 - (Free Research) This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems.  (EBOOK) READ ABSTRACT |

Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM June 2008 - (Free Research) Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates.  (WEBCAST) READ ABSTRACT |

Socialbomb Works with Riverbed in the Cloud to Keep TV Fan Base Engaged Online by Riverbed Technology, Inc. November 2011 - (Free Research) This case study examines how one company chose Riverbed® Stingray™ Traffic Manager to ensure that its advanced social network projects remained online, and that they provided detailed reporting during traffic spikes.   (CASE STUDY) READ ABSTRACT |

Driving Sustained Improvements with Supply Chain Metrics and Analytics by SAP America, Inc. January 2012 - (Free Research) Managing today's complex, volatile, global supply chains requires the right set of performance metrics as well as the insight into risks and opportunities that analytics provides. Read this paper to learn how to use the widely-accepted SCOR framework to assess and improve your organization's supply chain performance management.  (WHITE PAPER) READ ABSTRACT |

2011 BI market study- Trends, tools and top vendors by Actuate January 2012 - (Free Research) Read this white paper to learn why Actuate BIRT outperformed Pentaho and Jaspersoft to secure the leading open source overall ranking and surpassed other open source business intelligence (BI) vendors by a wide margin in this independent market study.  (ANALYST REPORT) READ ABSTRACT |

IT Executive Forum: Assuring Application Service Quality from Start to Finish by CA Technologies. June 2011 - (Free Research) Offline testing models are becoming obsolete and meaningful metrics can only come from real-world, production environments. Organizations once solely dependent on synthetic tests are challenged to respond to this change. In this video segment, learn how to plan and deploy applications and services on time and on budget.  (VIDEO) READ ABSTRACT |

Accelerate Performance in Human Resources by SAP America, Inc. January 2012 - (Free Research) This white paper addresses HR challenges and metrics solutions for improving operations.  (WHITE PAPER) READ ABSTRACT |

Rational Quality Manager by IBM November 2009 - (Free Research) Download your free trial of IBM Rational Quality Manager V2, a collaborative, Web-based, quality management solution that offers comprehensive test planning and test asset management from requirements to defects.  (DOWNLOAD) READ ABSTRACT |

Deliver the Digital Lifestyle Anytime, Anywhere, on Any Network - HP Integrity Systems for Convergent Communications Networks by HP and Intel March 2011 - (Free Research) For a better understanding of how traditional voice-centric networks are competing with new media and web-based competitors, read this white paper.  (WHITE PAPER) READ ABSTRACT |

CW+: Analyst's take: IBM Cognos software helps schools score top marks by ComputerWeekly.com January 2011 - (Free Research) IBM Cognos software helps K-12 organizations increase visibility and improve decision making, driving improved student performance, lowered cost of interventions, greater productivity, and lower operating costs.  (WHITE PAPER) READ ABSTRACT |

Scorecarding with IBM Cognos 8 Business Intelligence: Monitor, Manage and Perform by IBM November 2011 - (Free Research) Scorecards help you define, monitor and manage your company's critical metrics. By translating tactics and strategies into specific, measurable objectives, scorecards help you link corporate strategy to operations and ensure that your company's goals are consistently defined, understood and communicated.  (WHITE PAPER) READ ABSTRACT |

Five Ways to Optimize Offsite Storage and Business Continuity: A WAN Optimization Primer for Storage Professionals by Silver Peak February 2012 - (Free Research) Supported by results from specific case studies, this whitepaper shows how you can finally meet your recovery objectives, provide seamless failover between multiple sites, improve remote application performance, and lower your ongoing bandwidth costs.  (WHITE PAPER) READ ABSTRACT |

How to Win Online: Advanced Personalization in E-Commerce by Oracle Corporation April 2011 - (Free Research) Now that online shopping is a mainstream actitivity, the competition to win the e-commerce customer has never been fiercer. Today, the challenge is no longer getting customers to shop online but getting the existing base of online shoppers to spend more and exhibit brand loyalty. Learn how to win the battle of the brands in today's white paper.  (WHITE PAPER) READ ABSTRACT |

Overcoming the insight deficit by ComputerWeekly.com September 2011 - (Free Research) Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.  (ESSENTIAL GUIDE) READ ABSTRACT |

The Future of Business Collaboration by Citrix Online Go To Meeting January 2012 - (Free Research) Watch this on-demand webcast to hear James Ware, executive producer of the Future of Work ? Unlimited, talk about the issues and challenges surrounding remote collaboration and offer guidelines for succeeding in a world characterized by mobility, dispersion, technology and relentless change.  (WEBCAST) READ ABSTRACT |

How to Utilize Virtual Hardware Metrics to Ensure Optimal Performance by HP and Intel May 2011 - (Free Research) This expert e-guide from SearchVMware.com contains vital virtual hardware statistics for your consideration, including virtual CPU counts and consolidation ratios. Additionally, the benefits of scaling up and scaling out are weighed.  (EGUIDE) READ ABSTRACT |

GARTNER REPORT- Clients That Don't Segment Their Network Infrastructure Will Have Higher Costs and Increased Vendor Lock-in by HP and Intel May 2011 - (Free Research) In this white paper, learn how segmenting the network infrastructure into smaller pieces can provide clarity on networking requirements and the ability to make better vendor decisions.  (WHITE PAPER) READ ABSTRACT |

Webcast: In-memory Analysis: Delivery Insights at the Speed of Thought by BeyeNETWORK November 2011 - (Free Research) This webcast featuring Wayne Eckerson, BI expert and Director of Research for Business Application and Architecture at TechTarget, examines how BI tools will balance top-down, metrics-reporting with bottom-up, ad hoc analysis in a user friendly manner that delivers fast performance while securing information consistency.  (WEBCAST) READ ABSTRACT |

Five Steps to Improving Business Performance through Customer Intimacy by IBM November 2010 - (Free Research) Business success today requires a new depth of customer insight. Read this white paper to learn five practical steps your companies can take to achieve customer intimacy and, by doing so, achieve breakaway performance.  (WHITE PAPER) READ ABSTRACT |

IT Metrics: IT Spending and Staffing Report, 2010 by Dell, Inc. January 2010 - (Free Research) This research report is designed to help companies assess their current spending priorities and measure them against their peers. Obtain key findings and recommendations to help your organization project growth and adapt its budget accordingly.  (ANALYST REPORT) READ ABSTRACT |

MFT Benefit Calculator by IBM January 2012 - (Free Research) The Managed File Transfer benefit calculator shows you how much FTP is really costing you. Answer the questions to generate a customized benefit report that provides insight into areas of potential cost savings, metrics that help make an ROI business case, and examples of how other companies have saved with Managed File Transfer.  (ASSESSMENT TOOL) READ ABSTRACT |

Smarter Underwriting: New Strategies for Cost Control and Pricing Precision Using Data Management by FICO December 2011 - (Free Research) While insurers have invested in automating high volume decisions, most are not leveraging advanced analytics and other data-driven strategies to improve pricing decisions and cross-channel opportunities.  In this white paper, FICO describes how to use business rules management systems as a core technology to improve revenue while controlling costs.  (WHITE PAPER) READ ABSTRACT |

Data Center Management: The Key Ingredient for Reducing Server Power While Increasing Data Center Capacity by Cisco Systems, Inc. June 2010 - (Free Research) The pressure to improve data center efficiency is nothing new. In fact, this demand has been growing for over a decade. This resource describes the key elements of effective IT management and compares the offerings of two key players in the market.  (WHITE PAPER) READ ABSTRACT |

Unlock the Value of Social Media Data by Hewlett-Packard Limited January 2012 - (Free Research) Read this paper now to learn how you can implement social data practices into your current customer analytics program.  (WHITE PAPER) READ ABSTRACT |

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