Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		The Path to Enterprise Desktops: From Personal Computer to Personalized Computing by AMD and VMware, Inc.. This IDC white paper considers the concept of desktop virtualization, specifically as made available by VMware's VDI and ACE. The document also considers the benefits more... >> Discover more offerings from AMD and VMware, Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

Implementing Web Chat: How to Launch, Staff, and Monitor by Citrix Online- GoToAssist October 27, 2011 - (Free Research) Read this white paper to learn more about why you should implement web chat into your current customer support operations.  (WHITE PAPER) READ ABSTRACT |

Ovum: Business tips for using SMS and web chat by ComputerWeekly.com February 21, 2011 - (Free Research) Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.  (WHITE PAPER) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM January 31, 2013 - (Free Research) Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.  (WHITE PAPER) READ ABSTRACT |

Delivering a Personalized Experience: the Multichannel Contact Center by Avaya February 11, 2013 - (Free Research) Whether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers. Because customers want – and demand – access to customer service and support via their channel or media of choice, supporting a voice-only channel is no longer an option.  (WHITE PAPER) READ ABSTRACT |

Live Help: Global Consumer Views & Trends Live Voice and Live Chat by Art Technology Group (ATG) June 07, 2010 - (Free Research) This report presents the results of a global survey commissioned by ATG that reveal that consumers want more than just a phone number or e-mail address when it comes to online customer service. Continue reading this report to learn more about the consumer views and trends of voice and live chat.  (WHITE PAPER) READ ABSTRACT |

Upcoming Live Expert Chat: Virtualizing Business-Critical Applications by VMware, Inc. October 26, 2010 - (Free Research) In this chat with VMware experts, learn about application performance considerations, best practices and use cases for deploying Tier 1 applications on VMware. Please join us during the live chat on October 26 from 11am-2pm ET  (WEBCAST)

Red Hat Enterprise Virtualization 3.0 Live Chat by Red Hat February 20, 2012 - (Free Research) Join this exclusive live chat on February 23rd, 11 AM - 2 PM EST to explore Red Hat Enterprise Virtualization with the Red Hat Virtualization team. Discover how you can leverage this enterprise-grade solution for mission-critical workloads, and get key questions answered.  (WEBCAST)

Live Expert Chat: Introducing Microsoft SQL Server 2008 R2 by Microsoft April 22, 2010 - (Free Research) Join this chat to hear how SQL Server 2008 R2 can provide your IT environment with an end-to-end approach that increases efficiencies, reduced costs and an increased competitive advantage for your business.  (WEBCAST)

Fireside chat with Huntington Banks' Jeff Dennes by Kony March 05, 2013 - (Free Research) Mobile application development can quickly get messy when trying to expand to multiple devices and formats. In this webcast, see how a single platform helped one company stay relevant in the mobile marketplace.  (WEBCAST) READ ABSTRACT |

Intel® Chip Chat by Intel December 13, 2011 - (Free Research) Intel® Chip Chat is a recurring podcast series of informal, one-on-one interviews with some of the brightest minds in the industry. It strives to bring listeners closer to the innovations and inspirations of the men and women shaping the future of computing, and in the process share a little bit about the technologists themselves.  (PODCAST)

SCOPIA Connector for IBM Lotus Sametime by RADVISION June 2008 - (Free Research) RADVISION's SCOPIA Conferencing Platform with SCOPIA Desktop brings advanced conferencing capability to IBM's next generation unified communications enhancing the instant messaging and conferencing capabilities of Lotus Sametime.  (WHITE PAPER) READ ABSTRACT |

‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs by Oracle Corporation UK Ltd April 2013 - (Free Research) Customers today hate calling representatives on the phone - they want answers fast, online, and easy to access. Check out this white paper to learn how your company can go the extra mile in CRM to drive customer satisfaction and save money with initiatives in web self-service, live chat, email management, and more.  (WHITE PAPER) READ ABSTRACT |

IBM Lotus Sametime Software Integration with Microsoft Applications: Connecting, Conversing and Collaborating More Conveniently by IBM March 2009 - (Free Research) Check out this paper to learn about the many benefits of IBM Lotus Sametime software integration and how it can enhance the collaboration and unified communications capabilities of all your Microsoft Office applications.  (WHITE PAPER) READ ABSTRACT |

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global October 2011 - (Free Research) To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.  (WHITE PAPER) READ ABSTRACT |

Desktops Virtualized - Live Chat Transcript by F5 Networks December 2011 - (Free Research) Get answers to key desktop virtualization questions in this presentation transcript of a live chat Q&A session with independent industry experts and bloggers Brian Madden and Gabe Knuth, along with Senior Architect for F5 Networks, Charlie Cano.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

A 360° Approach for Analyzing the Voice of the Customer Across Multiple Communications Channels by Verint Systems November 2011 - (Free Research) The way you strategize your customer service and interactions is changing thanks to abundance of ways for your customers to reach your business. Read this white paper to learn how to adapt to these changes.  (WHITE PAPER) READ ABSTRACT |

Info-Tech Research Group, Vendor Landscape : Software Testing Solutions by IBM May 2013 - (Free Research) Find out how seven market leaders in the software testing market fared in this vendor landscape report.  (WHITE PAPER) READ ABSTRACT |

Intel 10 Gigabit Ethernet- Intel Chip Chat Episode 103 by Dell, Inc. November 2011 - (Free Research) Listen to an interview with Carl Hansen, Product Marketing Engineer with Intel Ethernet, speak about 10 Gigabit Ethernet and how it affects the internet, as well as his response to the technology. Discover why 10GbE can simplify your network and save money for your enterprise.  (PODCAST) READ ABSTRACT |

Info-Tech Quality Management and Test Champion Report by IBM April 2013 - (Free Research) Today, applications are becoming more and more popular and widespread across on-premise, Web, mobile and cloud domains. As a result, software testing suites have to answer to the demand for enhanced support and usability in dispersed domains. Read this white paper to learn more about how to conduct and scale testing with new developments.  (WHITE PAPER) READ ABSTRACT |

ExaGrid Systems Named Champion in Disk Backup Vendor Landscape by Info-Tech Research Group by ExaGrid Systems, Inc. February 2012 - (Free Research) As a Disk Backup Champion, ExaGrid received the highest rating from Info-Tech Research Group for its exceptional product architecture and overall vendor score highlighting the company’s ‘exemplary’ strategy and strong viability, reach and channel. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Brian Madden & Steve O'Donnell chat about GreenBytes virtual desktop storage solutions by GreenBytes May 2013 - (Free Research) In this exclusive webcast, virtualization guru Brian Madden examines the state of VDI storage solutions today, analyzing the results that different approaches can provide to help you increase your chances of VDI success.  (WEBCAST) READ ABSTRACT |

Why are people really doing virtual desktops today? A chat with Brian Madden & Steve O'Donnell by GreenBytes May 2013 - (Free Research) In this informative webcast, desktop virtualization expert Brian Madden sits down with GreenBytes CEO Steve O'Donnell to discuss the state of VDI today, examining current trends and how they may change in time.  (WEBCAST) READ ABSTRACT |

Social Media Analytics Software Pulls Useful Info out of Online Muddle by IBM March 2013 - (Free Research) In this white paper, see how unstructured and semi-structured data analytics are changing the relationship of businesses to their social media consumer bases.  (EGUIDE) READ ABSTRACT |

TimeSummit by Exaktime Time and attendance records collected in your JobClocks and/or PocketClocks are easily transferred into TimeSummit software, automatically assembled and presented to you in clear, concise reports.  (SOFTWARE PRODUCT)

PocketClock/GPS by Exaktime While JobClock is designed to be locked down and left at a jobsite 24/7, PocketClock/GPS is a portable solution that is ideal for: -Crews on the move, -Multiple cost codes, -Service and route work  (HARDWARE PRODUCT)

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