This brief paper outlines a solution that seamlessly synchronizes your customer relationship management (CRM) and enterprise resource planning (ERP) data to grant you timely access to the information you need to make pivotal and proper business decisions. 

Technology leaders in midsize businesses have a handful of integration approaches to choose from: wrestle with sophisticated enterprise application integration (EAI) tools, write custom code, or use the simple and rapid approach of pre-packaged integrations from WebSphere Cast Iron. 

In this 10-minute software demo, learn how WebSphere Cast Iron allows you to easily integrate cloud (both public and private) and on-premise applications in real-time using a "no-coding" approach. 

Learn how to make your presentation stand out from the crowd and make 'death by slide presentation' a thing of the past with this book extract especially written for IT professionals. 

This paper examines the primary data threats that currently concern chief security officers (CSOs) and IT security management within enterprises, and recommends best-practice techniques to minimize and overcome risks to data security. These best practices have been successfully implemented and deployed in organizations. 

In this white paper, Dan Moore, the senior vice president of professional services at IBM, Cast Iron reviews the current application environment in light of emerging trends, describes an ideal complete integration solution and discusses common sense best practices as well as pitfalls. 

This is the first in an annual series of reports highlighting trends in the structural quality of business applications regarding characteristics such as robustness, performance, securit y, and changeability. 

The telecommunications industry was already in a redefining shift in consumer preferences, business models and infrastructure development prior to the  economic crisis. Faced with challenges in declining revenues, a maturing mobile industry and increased competition from new entrants, the industry finds itself in dire need of new models for growth. 

This E-Book engages in some of the big concerns of Oracle CRM on Demand and SaaS CRM integration. And how this integration might affect how some IT and business professionals operate. 

As more and more people share things about themselves via the internet, the more opportunity companies have to glean important data about their customers.  Check out this e-zine to learn how your business can successfully harness the power of social media and technology to improve customer experience management (CEM). 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

In this resource, discover all you need to know about embracing mobility and leveraging mobile tools in order to embark on a successful path to customer engagement. Learn how to break down the barriers of traditional customer relationships so you can optimize the entire mobile commerce cycle, from customer awareness to transaction to follow-up. 

View this expert e-guide to learn more about how your business can keep customers engaged. Web content management strategies are taking on a larger role as companies create more personalized content. This resource offers tips for improving your WCM strategy and optimizing customer experience.