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Gartner predictions around Social CRM by Infor CRM February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.  (EGUIDE) READ ABSTRACT |

Tread carefully with social media-based customer loyalty programs by Infor CRM February 07, 2012 - (Free Research) Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0.  (EGUIDE) READ ABSTRACT |

Social engagement tips from author Qualman by Infor CRM February 07, 2012 - (Free Research) Read this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers.  (EGUIDE) READ ABSTRACT |

Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM February 07, 2012 - (Free Research) This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.  (EGUIDE) READ ABSTRACT |

Improve end-users experiences with application monitoring by Nimsoft, Inc. January 05, 2012 - (Free Research) This insightful on-demand webcast discusses web application performance monitoring, offering hints and tips for improving end-user response times from Forrester Research analyst Jean-Pierre Garbani.  (WEBCAST) READ ABSTRACT |

Why web security is best served in the cloud - Move protection to where the threats are by Webroot Software, Inc. November 10, 2011 - (Free Research) This paper explores the next generation of web security offerings. View now to explore the business drivers for cloud-based computing, the dynamic nature of today’s web-based threats, what type of attacks organizations see most prevalently, advantages of cloud-based solutions over in-house deployments and more.  (WHITE PAPER) READ ABSTRACT |

Communication & collaboration in the Enterprise 2.0 world by Huddle December 29, 2011 - (Free Research) This informative paper describes enterprise 2.0, how you can make the leap from 1.0 to 2.0 as well as real-world examples of successfully engaging web content management.  (WHITE PAPER) READ ABSTRACT |

Gain competitive advantage by using Customer Experience Management Solutions to extend brand value by Tealeaf December 22, 2011 - (Free Research) In this podcast, industry expert Rebecca Wettemann discusses how companies can balance customer experiences and brand promotion without creating conflict.  (PODCAST) READ ABSTRACT |

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc. January 01, 2009 - (Free Research) Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications.  (JOURNAL ARTICLE) READ ABSTRACT |

Can You Handle More Web Traffic Than You Ever Dreamed Of? You Can by CA Technologies. December 02, 2011 - (Free Research) As businesses grow, their web traffic demands begin to multiply, many times at a pace their systems are not ready for. The cloud’s flexible environment allows your infrastructure to automatically scale as more users access your site. Read this white paper to learn how cloud computing can help you respond to change quickly and efficiently.  (WHITE PAPER) READ ABSTRACT |

The Critical Need to Secure the Web in Your Company by Webroot Software Pty Ltd November 04, 2010 - (Free Research) This white paper discusses key issues of web security and the need for organizations to implement robust Web security processes and technologies – namely, a secure Web gateway. This document was sponsored by a leading provider of Web security solutions, Webroot Software. Information on the company is provided at the end of this white paper.  (WHITE PAPER) READ ABSTRACT |

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc. October 17, 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.  (EBOOK) READ ABSTRACT |

SearchContentManagement eGuide: Best Practices for Selecting a Web Content Management Strategy by Percussion Software, Inc. (E-mail this company) January 18, 2012 - (Free Research) Read this e-guide from our editorial team to learn five key steps to successful web content management (WCM) strategies and how to select a WCM system.  (EGUIDE) READ ABSTRACT |

eGuide: Web content management strategy best practices by Ektron, Inc. December 09, 2011 - (Free Research) This e-guide explores the necessities involved in tackling a web content management (WCM) enterprise development project or overhaul, focusing on the need to align IT with business goals.  (EGUIDE) READ ABSTRACT |

11 Reasons Why Ektron Should Be On Your WCM Shortlist by Ektron, Inc. November 30, 2011 - (Free Research) Many businesses take full advantage of web content management systems for a multitude of reasons, but mostly because they allow business professionals the ability to create, publish and manage content on websites rather than relying totally on IT. Read this paper to get some must-know tips for selecting the right web CMS.  (WHITE PAPER) READ ABSTRACT |

European cross-border e-commerce by ComputerWeekly.com January 17, 2012 - (Free Research) European consumers' growing use digital channels as part of their shopping experience is driving retailers’ focus on delivering efficient online, cross-border operations in Europe, this research report from Accenture reveals.  (IT BRIEFING) READ ABSTRACT |

AIIM Market Intelligence: Delivering the priorities and opinions of AIIM’s 65,000 community by Huddle December 29, 2011 - (Free Research) Read the findings of an independent study by AIIM to gain valuable insight into enterprise 2.0 and how it's being used in today's businesses.  (WHITE PAPER) READ ABSTRACT |

eBook: How to select the right Web content management system by Ektron, Inc. December 09, 2011 - (Free Research) This e-book presents an overview of WCM technology trends and offers expert advice on choosing the right WCM tools for the job.  (EBOOK) READ ABSTRACT |

Evolving Your Mobile Marketing Presence: Strategies for Succeeding at Mobile As Both a Device and a Channel by Ektron, Inc. December 06, 2011 - (Free Research) Read this Forrester Research Inc. white paper to learn the latest on interactive marketing and how to implement these practices into your mobile marketing stratgieries.  (WHITE PAPER) READ ABSTRACT |

How to Select a WCM Solution by Ektron, Inc. December 06, 2011 - (Free Research) Choosing the right Web Content Management (WCM) solution requires more than an understanding of the content management capabilities needed to meet an organization’s requirements. Content management features should be common offerings from every WCM vendor.  (WHITE PAPER) READ ABSTRACT |

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM March 31, 2011 - (Free Research) In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C).  (ANALYST BRIEF) READ ABSTRACT |

Fast Data: Are Your Seatbelts Fastened? by DataDirect Networks November 10, 2011 - (Free Research) Check out this presentation transcript to learn how traditional storage technologies like SAN and NAS are being turbo-charged to achieve higher performance, and how new approaches like object storage are taking over the web by achieving order-of-magnitude speed improvements with solutions like DDN’s Web Object Scaler (WOS).  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Removing Struggle from Online Shopping: Findings from Econsultancy's Customer Experience Survey by Tealeaf November 02, 2011 - (Free Research) This is a white paper compiled of survey findings on understanding a business' online customer experience.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Key Strategies for Improving Customer Service in a Down Economy by Citrix Online Go To Meeting January 12, 2012 - (Free Research) Read this e-guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives.  (EGUIDE) READ ABSTRACT |

Optimised Time Management: How to Communicate More Effectively at Work by Citrix Online Go To Meeting July 04, 2011 - (Free Research) New forms of media and communication have revolutionized how we work — and greatly accelerated our day-to-day activities. In this essay, you will learn how to master the daily flood of emails, make telephone conversations more productive, run more effective, efficient meetings, and utilize web conferencing.  (WHITE PAPER) READ ABSTRACT |

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