Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Supply Chain Collaboration Services: Supply Chain Assessment and Implementation by Bristlecone April 2008 - (Free Research) Explore a service deployment methodology that enables rapid assessment of your supply chain environment or a fast implementation of your supply chain system. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Saving money and resources through hosted and managed messaging services by Trend Micro Inc. May 2008 - (Free Research) This paper addresses the key elements decision makers consider when evaluating options for their messaging security systems. Learn more about the benefits of a hosted or managed service & key questions to ask when evaluating an email security solution (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Power of Remote Support in Battling Today's Top Customer Support Issues by Citrix Online-GotoAssist May 2008 - (Free Research) This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Getting the Message on Email Servers: Finally, There Is an Alternative to Microsoft Exchange by PostPath, Inc. May 2008 - (Free Research) This whitepaper delves into the drawbacks associated with Microsoft Exchange. It explains how PostPath Servers can eliminate those drawbacks, save your organization time and money, and reduce complexity–while also making your infrastructure more robust, flexible, and extensible. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The IT Guidebook to Evaluating Hosted Exchange Providers by 123Together June 2008 - (Free Research) This paper provides you with the information you will need when speaking with hosted Exchange providers to ensure that you select a provider who is reputable and will recommend a solution that will help increase your corporate profitability and success. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Processing and Filtering User Generated Content by Inversoft June 2008 - (Free Research) This white-paper presents one of the classic problems involved in UGC filtering, discusses a number of methods that users employ to circumvent UGC filters, and also shows how a well designed filter can succeed - even in the face of these problems. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Agile and Collaborative Design: Rally SoftwareEngages with Customers for Product Innovation by HiveLive, Inc. April 2008 - (Free Research) Learn how one company created an online community that improved customer collaboration and responsiveness, improved customer loyalty and gained deeper insight into customers. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Selecting a Practical Enterprise Content Management Solution: Critical Considerations by Xerox DocuShare May 2008 - (Free Research) Learn how to put together your content management strategy from the ground up, taking into account business needs, organizational structure and strategic objectives. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Deploying and Administering Collaboration - IT Briefing by Adobe Systems, Inc. March 2008 - (Free Research) Your organization can benefit significantly from web conferencing. However, if you are thinking about implementing this technology it's imperative that you are prepared to support it in order to avoid bringing your network to a grinding halt. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Deploying and Administering Collaboration Tools - Podcast by Adobe Systems, Inc. March 2008 - (Free Research) In this podcast, expert Zeus Kerravala will explain how you can make today's hottest collaboration tools work for your organization, without sacrificing bandwidth. (PODCAST) READ ABSTRACT | GO TO PODCAST

Deploying and Administering Collaboration Tools by Adobe Systems, Inc. March 2008 - (Free Research) Your organization can benefit significantly from web conferencing. View this webcast to find out how to make sure you reap the benefits without any risk. For your convenience this webcast can also be listened to in podcast format. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Strategies to Run a Lean Supply Chain: How Principles of Lean Manufacturing Transfer Benefits to Operations by Epicor Software Corporation. February 2008 - (Free Research) This paper by Ventana Research, a leading Performance Management research firm, examines how businesses are using management concepts such as “lean” manufacturing to make their supply chains more efficient. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Free Eval Red Hat/IBM Lotus Notes Live DVD Install Guide by Red Hat. April 2008 - (Free Research) Lotus on Linux is a secure collaboration and messaging platform. It's a simple, easy and affordable way for small and mid-sized business to enjoy enterprise performance and scalability with the rock-solid reliability, security and simplicity of Linux. (DEMO) READ ABSTRACT | GO TO DEMO

Performance Solution for Document Distribution by F5 Networks (E-mail this company) November 2007 - (Free Research) When it comes to project collaboration, modern enterprises are caught off guard by the increasing demands placed on their infrastructures by the Internet & advanced intranets/extranets. Learn how F5 WebAccelerator solution resolves all document repository network access problems, whether local or remote, irrespective of the enterprise environment. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company) BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Finding the Value and Making the Move to Collaboration by Dialcom June 2008 - (Free Research) Read this E-Guide for a look at how enterprises are finding the value of Unified Communications and how to take advantage of collaboration in today’s 21st century workplace. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Spontania: Anywhere, Anytime Unified by Dialcom June 2008 - (Free Research) This special report, commissioned by Dialcom, presents the critical architectural elements of a Unified Communications and Collaboration capability with recommended actions for enterprise IT. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Collaborative Data Integration: Coordinating Efforts within Teams and Beyond by SAS Institute Inc. February 2008 - (Free Research) The need for collaboration around data integration has increased. In this white paper, TDWI explores best practices, software tools, and trends that are driving up the requirements for collaboration in data integration projects. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Avengers, Assemble!: Marvel’s First Strategic IT Plan Comes from Superpowered Collaboration between the CIO and the Lines of Business by Oracle Corporation. June 2008 - (Free Research) Marvel has an IT superhero operating behind the scenes of the media conglomerate. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Toolkit Case Study: Successful PC Life Cycle Management Implementation by matrix 42 June 2008 - (Free Research) The company took the desktop refresh as an opportunity to review its PC life cycle management tools and processes and selected Empirum from matrix42 for inventory, license management, software/patch distribution and client backup. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Primavera ProSight: Propose and Control Project and Investment Portfolios by Primavera Systems Inc. Primavera ProSight is a portfolio management solution that helps you make better, more strategically aligned investment decisions. It captures enterprise data and facilitates best practices to help you increase employee productivity, reduce initiative failures, and generate a healthier bottom-line.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Beyond Converged Networks: Driving User Productivity through Unified by IBM Software Group March 2008 - (Free Research) This paper reviews how by providing users with a single, integrated experience across both business applications and communications and collaboration tools, organizations can cultivate more dynamic and flexible business systems (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Adobe Acrobat 8: Solving Today's Communication Challenges by Adobe Systems, Inc. December 2007 - (Free Research) As business structures and technologies become increasing complex in growing organizations, so do internal collaboration and communication challenges. Listen to this Webcast to learn best practices for addressing collaboration issues in the midmarket. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Podcast - Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company) November 2006 - (Free Research) This podcast, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis. (PODCAST) READ ABSTRACT | GO TO PODCAST

Emerging Media Series: Online Video, Social Networks and Wikis by KnowledgeStorm, Inc (E-mail this company) November 2006 - (Free Research) This report, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

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