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The Top 9 Ways to Improve Customer Loyalty and Engagement by Allegiance

January 2008 - (Free Research)
Customer loyalty is a critical way to retain more of your customers and grow your business faster. Explore these nine principles to foster a culture of greater loyalty and engagement and you will see immediate profits. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Improve Your Company's Efficiency by Cisco Systems, Inc.

February 2008 - (Free Research)
According to IDC research, 60.2% of SMBs cited improving efficiency as their top business priority in 2005. Read this article to find tips for enhancing efficiency. 
(ARTICLE) READ ABSTRACT |

eBook: Gartner CRM Strategy Tips: 7 Key Ways to Improve the Customer Experience by Oracle Corporation

January 2009 - (Free Research)
Read this E-Book and explore Gartner's 7 key initiatives for enhancing the customer experience as well as 7 steps for adjusting your customer-facing business processes and establishing a more customer-centric strategy. 
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Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
(WHITE PAPER) READ ABSTRACT |

Santam Insurance boosts customer service and beats fraud by IBM

July 2013 - (Free Research)
Santam, South Africa's largest short-term insurance company, needed a way to identify risks and accelerate claims settlement. Consult this resource to find out how predictive analytics helped asses the risk of fraud and improved the service to customers. 
(WHITE PAPER) READ ABSTRACT |

First Contact Resolution by Pegasystems

May 2011 - (Free Research)
Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them.¬† The key to solving the problem-- not just answering, but resolving the issue. 
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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
(WHITE PAPER) READ ABSTRACT |

Expanding BI's role by including Predictive Analytics by SAP

June 2009 - (Free Research)
In today's economic downturn, organizations are looking for ways to improve the way they do business, to keep ahead of the competition, and to grow revenue. With reduced funding for new initiatives, it can be difficult to meet these objectives. Read on to learn how expanding your business intelligence with predictive analysis can help. 
(WHITE PAPER) READ ABSTRACT |

Seven Ways to Improve the Digital Customer Experience by Kofax, Inc.

February 2014 - (Free Research)
Access this webcast to uncover the seven ways you can ensure superior customer experience, so your organization can continue to prosper. 
(WEBCAST) READ ABSTRACT |

Controlling Wireless Costs with any Connection Reporting: Supporting Three Dimensions of Mobile Intelligence by Fiberlink Communications

March 2010 - (Free Research)
In this white paper we will provide a general overview of Any Connection Reporting. We will then look at specific applications of this technology and see how organizations can use it to solve problems 3G, connectivity plans and so much more. 
(WHITE PAPER) READ ABSTRACT |

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact

January 2011 - (Free Research)
This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices. 
(WHITE PAPER) READ ABSTRACT |

Improve Sales Performance, Optimize the Customer Experience: Sales Strategy Brief by Oracle Corporation UK Ltd

December 2012 - (Free Research)
This white paper explores customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Over 1300 Carlson Rezidor Hotels World-wide Rely on Alfresco for Document Management by Alfresco Software

May 2012 - (Free Research)
This paper outlines a case study of the Carlson Rezidor Hotel Group and how it used Alfresco for its document management needs. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Mandarin Oriental by SDL Web Content Management Solutions Division

April 2011 - (Free Research)
This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more. 
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5 Ways to Improve Business Continuity by VMware, Inc.

October 2013 - (Free Research)
This informative paper explores the ways VMware provides a holistic approach to protecting your IT environment from a variety of factors that can cause application downtime, including unplanned events like a server failure and even planned events, such as server maintenance. Read on now to learn more. 
(WHITE PAPER) READ ABSTRACT |

8 Great Ways to Improve Your Quarter-End Analysis and Reporting by Prophix Software

January 2012 - (Free Research)
Read this white paper and learn more on how to use these tools to move beyond reporting and spend more time on the analysis of your key performance indicators. 
(WHITE PAPER) READ ABSTRACT |

Avaya Video Collaboration Solution for IP Office by Avaya

June 2013 - (Free Research)
In the age of the globally-dispersed business, IT and organizational leaders are searching for ways to improve collaboration. This data sheet introduces a video collaboration solution that can make meetings more productive, efficient, and meaningful for organizations of all sizes. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience: Empowering People. Powering Brands. With Oracle Sales Solutions. by Oracle Corporation

August 2012 - (Free Research)
This executive strategy brief explores customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience. 
(WHITE PAPER) READ ABSTRACT |

Hitachi Dynamic Provisioning Software at United Airlines by Hitachi Data Systems

August 2008 - (Free Research)
This paper describes virtualization capabilities of the new Hitachi Universal Storage Platform™ V with Hitachi Dynamic Provisioning software which improve storage utilization to new levels... 
(WHITE PAPER) READ ABSTRACT |

Let the Bridge Fall - As Long as It Falls on Time by TeamQuest Corporation (E-mail this company)

October 2011 - (Free Research)
Different managers have different philosophies for project planning and scheduling, especially when it comes to meeting deadlines. But what if there was a way to improve risk management in relation to corporate projects?¬†Learn how capacity planning provides the foresight necessary to complete projects on time and boost customer satisfaction. 
(WHITE PAPER) READ ABSTRACT |

Infor CRM Epiphany for Hospitality by Infor CRM

July 2009 - (Free Research)
Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point. 
(BROCHURE) READ ABSTRACT |

Customer story: Hotels Combined by IBM

December 2013 - (Free Research)
HotelsCombined.com chose Softlayer as their laaS provider beacause of SoftLayer's proven track record and mature business processes. Hotelscombined.com was also pleased with the personal care and the amount of control they maintained as well as the cuttng edge technologies like scalable cloud computing and solid-state drives that SoftLayer employs. 
(CASE STUDY) READ ABSTRACT |

5 Ways to Improve Business Continuity by Dell and VMware

December 2013 - (Free Research)
This white paper details 5 ways you can improve business continuity with virtualization. 
(WHITE PAPER) READ ABSTRACT |

How Should an Enterprise Move towards Unified Communications? by Avaya Inc.

June 2008 - (Free Research)
Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Improve Cost Containment by Cisco Systems, Inc.

January 2007 - (Free Research)
An intelligent information network infrastructure can go a long way toward helping SMBs contain costs. This paper examines five ways SMBs can make their network work for them. 
(WHITE PAPER) READ ABSTRACT |

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