WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

eBook: Gartner CRM Strategy Tips: 7 Key Ways to Improve the Customer Experience by Oracle Corporation January 14, 2009 - (Free Research) Read this E-Book and explore Gartner's 7 key initiatives for enhancing the customer experience as well as 7 steps for adjusting your customer-facing business processes and establishing a more customer-centric strategy.  (EBOOK) READ ABSTRACT |

Five Ways to Improve Your Company's Efficiency by Cisco Systems, Inc. February 22, 2008 - (Free Research) According to IDC research, 60.2% of SMBs cited improving efficiency as their top business priority in 2005. Read this article to find tips for enhancing efficiency.  (ARTICLE) READ ABSTRACT |

The Top 9 Ways to Improve Customer Loyalty and Engagement by Allegiance January 2008 - (Free Research) Customer loyalty is a critical way to retain more of your customers and grow your business faster. Explore these nine principles to foster a culture of greater loyalty and engagement and you will see immediate profits.  (WHITE PAPER) READ ABSTRACT |

Case Study: Delta Global Services by Intermec February 2013 - (Free Research) Access this case study to discover how they were able to improve efficiency by 10-20% and achieve a better overall reliability and customer service. Find out how they leveraged a handheld computer technology upgrade with better scanning capabilities to provide faster, more accurate customer service operations and better.  (WHITE PAPER) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology May 2008 - (Free Research) This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.  (WHITE PAPER) READ ABSTRACT |

First Contact Resolution by Pegasystems May 2011 - (Free Research) Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them.  The key to solving the problem-- not just answering, but resolving the issue.  (EBOOK) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies April 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.  (WHITE PAPER) READ ABSTRACT |

Expanding BI's role by including Predictive Analytics by SAP June 2009 - (Free Research) In today's economic downturn, organizations are looking for ways to improve the way they do business, to keep ahead of the competition, and to grow revenue. With reduced funding for new initiatives, it can be difficult to meet these objectives. Read on to learn how expanding your business intelligence with predictive analysis can help.  (WHITE PAPER) READ ABSTRACT |

Controlling Wireless Costs with any Connection Reporting: Supporting Three Dimensions of Mobile Intelligence by Fiberlink Communications March 2010 - (Free Research) In this white paper we will provide a general overview of Any Connection Reporting. We will then look at specific applications of this technology and see how organizations can use it to solve problems 3G, connectivity plans and so much more.  (WHITE PAPER) READ ABSTRACT |

Case Study: Mandarin Oriental by SDL Web Content Management Solutions Division April 2011 - (Free Research) This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.  (VIDEO) READ ABSTRACT |

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact January 2011 - (Free Research) This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices.  (WHITE PAPER) READ ABSTRACT |

Case Study: Over 1300 Carlson Rezidor Hotels World-wide Rely on Alfresco for Document Management by Alfresco Software May 2012 - (Free Research) This paper outlines a case study of the Carlson Rezidor Hotel Group and how it used Alfresco for its document management needs.  (WHITE PAPER) READ ABSTRACT |

8 Great Ways to Improve Your Quarter-End Analysis and Reporting by Prophix Software January 2012 - (Free Research) Read this white paper and learn more on how to use these tools to move beyond reporting and spend more time on the analysis of your key performance indicators.  (WHITE PAPER) READ ABSTRACT |

Five Ways to Improve Cost Containment by Cisco Systems, Inc. February 2008 - (Free Research) An intelligent information network infrastructure can go a long way toward helping SMBs contain costs. This paper examines five ways SMBs can make their network work for them.  (WHITE PAPER) READ ABSTRACT |

Sales Executive Strategy Brief by Oracle Corporation August 2012 - (Free Research) In this executive strategy brief, we will explore customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience.  (WHITE PAPER) READ ABSTRACT |

Hitachi Dynamic Provisioning Software at United Airlines by Hitachi Data Systems August 2008 - (Free Research) This paper describes virtualization capabilities of the new Hitachi Universal Storage Platform™ V with Hitachi Dynamic Provisioning software which improve storage utilization to new levels...  (WHITE PAPER) READ ABSTRACT |

Let the Bridge Fall - As Long as It Falls on Time by TeamQuest Corporation (E-mail this company) October 2011 - (Free Research) Different managers have different philosophies for project planning and scheduling, especially when it comes to meeting deadlines. But what if there was a way to improve risk management in relation to corporate projects? Learn how capacity planning provides the foresight necessary to complete projects on time and boost customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Top Five Ways to Improve E-Discovery with Archiving by Symantec Corporation January 2008 - (Free Research) Organizations are increasingly being ordered to produce email messages and other files relevant to electronic discovery - and the penalties for noncompliance with a court's discovery order can be severe. Thus it is vital that every organization manage its electronic data for fast, easy, accurate retrieval when required.  (DATA SHEET) READ ABSTRACT |

Optimizing the application testing of your Siebel CRM environment by HP and Infosys August 2008 - (Free Research) Infosys and HP invite you to join us for a webcast on September 10th at 3:00 EDT on the topic, Optimizing the application testing of your Siebel CRM environment with the "Siebel Business Process Testing (BPT) Accelerator," developed by Infosys and HP.  (WEBCAST) READ ABSTRACT |

Five Ways to Improve Your Wireless Security by Cisco Systems, Inc. February 2008 - (Free Research) A wireless network can help your employees stay productive as they move around your company, but to take advantage of the benefits of wireless networking, you need to be sure that your network is safe from hackers and unauthorized users.  (ARTICLE) READ ABSTRACT |

Managed WAN Acceleration by Virtela Communications, Inc. March 2008 - (Free Research) Virtela provides a comprehensive WAN Acceleration and Optimization suite of managed services to deliver enhanced performance and reduced latency impact on business-critical applications at key customer locations.  (WHITE PAPER) READ ABSTRACT |

Infor CRM Epiphany for Hospitality by Infor CRM July 2009 - (Free Research) Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point.  (BROCHURE) READ ABSTRACT |

How Should an Enterprise Move towards Unified Communications? by Avaya Inc. July 2008 - (Free Research) Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.  (WHITE PAPER) READ ABSTRACT |

Case Study: Hospital Sees BlackBerry Smartphones as a Way to Improve Patient Care and save Lives by BlackBerry November 2007 - (Free Research) This case study describes why Trillium Health Centre gave 40 BlackBerry smartphones to all of the members of the ICU team making it the first hospital in North America to test push email as an essential part of how the health care team worked together.  (CASE STUDY) READ ABSTRACT |

The Benefits Of Virtualizing Citrix XenApp with Citrix XenServer by Citrix August 2008 - (Free Research) Virtualization is now generally recognized as one of the key enablers of these objectives. As organizations explore virtualization solutions, the challenge is to select the right strategic vendor with the best solution set for their business.  (PODCAST) READ ABSTRACT |

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