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eBook: Gartner CRM Strategy Tips: 7 Key Ways to Improve the Customer Experience by Oracle Corporation

January 14, 2009 - (Free Research)
Read this E-Book and explore Gartner's 7 key initiatives for enhancing the customer experience as well as 7 steps for adjusting your customer-facing business processes and establishing a more customer-centric strategy. 
(EBOOK) READ ABSTRACT |

The Top 9 Ways to Improve Customer Loyalty and Engagement by Allegiance

January 2008 - (Free Research)
Customer loyalty is a critical way to retain more of your customers and grow your business faster. Explore these nine principles to foster a culture of greater loyalty and engagement and you will see immediate profits. 
(WHITE PAPER) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
(WHITE PAPER) READ ABSTRACT |

Optimizing the application testing of your Siebel CRM environment by HP and Infosys

August 2008 - (Free Research)
Infosys and HP invite you to join us for a webcast on September 10th at 3:00 EDT on the topic, Optimizing the application testing of your Siebel CRM environment with the "Siebel Business Process Testing (BPT) Accelerator," developed by Infosys and HP. 
(WEBCAST) READ ABSTRACT |

5 Ways to Improve Business Continuity by Dell and VMware

December 2013 - (Free Research)
This white paper details 5 ways you can improve business continuity with virtualization. 
(WHITE PAPER) READ ABSTRACT |

Improve SalesPerformance, Optimize the Customer Experience: Sales Strategy Brief by Oracle Corporation UK Ltd

December 2012 - (Free Research)
This white paper explores customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience: Empowering People. Powering Brands. With Oracle Sales Solutions. by Oracle Corporation

August 2012 - (Free Research)
This executive strategy brief explores customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience. 
(WHITE PAPER) READ ABSTRACT |

Top Five Ways to Improve E-Discovery with Archiving by Symantec Corporation

January 2008 - (Free Research)
Organizations are increasingly being ordered to produce email messages and other files relevant to electronic discovery - and the penalties for noncompliance with a court's discovery order can be severe. Thus it is vital that every organization manage its electronic data for fast, easy, accurate retrieval when required. 
(DATA SHEET) READ ABSTRACT |

5 Ways to Improve Business Continuity by VMware, Inc.

October 2013 - (Free Research)
This informative paper explores the ways VMware provides a holistic approach to protecting your IT environment from a variety of factors that can cause application downtime, including unplanned events like a server failure and even planned events, such as server maintenance. Read on now to learn more. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Improve Your Company's Efficiency by Cisco Systems, Inc.

February 2008 - (Free Research)
According to IDC research, 60.2% of SMBs cited improving efficiency as their top business priority in 2005. Read this article to find tips for enhancing efficiency. 
(ARTICLE) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
(WHITE PAPER) READ ABSTRACT |

Seven Ways to Improve the Digital Customer Experience by Kofax, Inc.

February 2014 - (Free Research)
Access this webcast to uncover the seven ways you can ensure superior customer experience, so your organization can continue to prosper. 
(WEBCAST) READ ABSTRACT |

Case Study: Hospital Sees BlackBerry Smartphones as a Way to Improve Patient Care and save Lives by BlackBerry

November 2007 - (Free Research)
This case study describes why Trillium Health Centre gave 40 BlackBerry smartphones to all of the members of the ICU team making it the first hospital in North America to test push email as an essential part of how the health care team worked together. 
(CASE STUDY) READ ABSTRACT |

Five Ways to Improve Cost Containment by Cisco Systems, Inc.

January 2007 - (Free Research)
An intelligent information network infrastructure can go a long way toward helping SMBs contain costs. This paper examines five ways SMBs can make their network work for them. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Improve Your Wireless Security by Cisco Systems, Inc.

February 2008 - (Free Research)
A wireless network can help your employees stay productive as they move around your company, but to take advantage of the benefits of wireless networking, you need to be sure that your network is safe from hackers and unauthorized users. 
(ARTICLE) READ ABSTRACT |

First Contact Resolution by Pegasystems

May 2011 - (Free Research)
Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them.  The key to solving the problem-- not just answering, but resolving the issue. 
(EBOOK) READ ABSTRACT |

8 Great Ways to Improve Your Quarter-End Analysis & Reporting by Prophix Software

September 2013 - (Free Research)
Today's tools and technologies for analyzing data enable individual users to access the reporting results they need instead of relying on a financial team to disperse data conclusions. Read this white paper to learn how these tools work and eight steps to help your departments leverage these technologies to gain key information from your data. 
(WHITE PAPER) READ ABSTRACT |

8 Great Ways to Improve Your Quarter-End Analysis and Reporting by Prophix Software

January 2012 - (Free Research)
Read this white paper and learn more on how to use these tools to move beyond reporting and spend more time on the analysis of your key performance indicators. 
(WHITE PAPER) READ ABSTRACT |

5 ways to improve WLAN reliability, performance and capacity by Hewlett-Packard Company

August 2011 - (Free Research)
Learn best practices for wireless LAN design, deployment and management while discovering solutions to tackling WLAN network challenges. 
(WEBCAST) READ ABSTRACT |

Presentation Transcript: Improving the mobile computing experience by AppSense

July 2012 - (Free Research)
This webcast transcript outlines ways to improve the mobile computing experience and to align current IT infrastructure practices with user workflow. Learn how your organization can shift to a people-centric approach to improve flexibility and connectivity. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Expanding BI's role by including Predictive Analytics by SAP

June 2009 - (Free Research)
In today's economic downturn, organizations are looking for ways to improve the way they do business, to keep ahead of the competition, and to grow revenue. With reduced funding for new initiatives, it can be difficult to meet these objectives. Read on to learn how expanding your business intelligence with predictive analysis can help. 
(WHITE PAPER) READ ABSTRACT |

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact

January 2011 - (Free Research)
This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices. 
(WHITE PAPER) READ ABSTRACT |

Santam Insurance boosts customer service and beats fraud by IBM

July 2013 - (Free Research)
Santam, South Africa's largest short-term insurance company, needed a way to identify risks and accelerate claims settlement. Consult this resource to find out how predictive analytics helped asses the risk of fraud and improved the service to customers. 
(WHITE PAPER) READ ABSTRACT |

Procurement Technology for Today's Manufacturers by SearchManufacturingERP

April 2014 - (Free Research)
E-sourcing and e-procurement technology have created new opportunities to save money, improve supplier performance -- even make better products. 
(EBOOK) READ ABSTRACT |

Hitachi Dynamic Provisioning Software at United Airlines by Hitachi Data Systems

August 2008 - (Free Research)
This paper describes virtualization capabilities of the new Hitachi Universal Storage Platform™ V with Hitachi Dynamic Provisioning software which improve storage utilization to new levels... 
(WHITE PAPER) READ ABSTRACT |

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