Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Evaluating Financial Management Software ...Is it time for a change? by Microsoft March 2008 - (Free Research) Financial management software that becomes disjointed can impact the success and profitability of any business. Read this paper to learn how your business can streamline processes to manage accounting, project management, payroll and human resources. (WHITE PAPER) GO TO WHITE PAPER

The Future Sales Force - A Consultative Approach by Microsoft March 2008 - (Free Research) Customer buying processes have changed forever, yet many small businesses haven't recognized the need for their sales forces to make changes. Read this paper to learn how your business can improve sales effectiveness through consultative sales processes. (WHITE PAPER) GO TO WHITE PAPER

Demand Planning: Optimizing Operations across the Supply Chain by Microsoft March 2008 - (Free Research) Demand planning software can help businesses improve forecasting, supply-chain collaboration and better establish pricing. Read this paper to learn how your business can optimize supply chain operations with a cost-effective demand planning system. (WHITE PAPER) GO TO WHITE PAPER

Hobsons EMT Case Study with Virtual Iron - Server Virtualization for the Rest of Us by Virtual Iron Software, Inc. March 2008 - (Free Research) Server virtualization promises great benefit and ROI, but to date, available solutions have been too expensive and too complex, especially for small and medium-sized business and not-for-profit organizations with tight budgets and limited staff. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Tips for Selecting Enterprise-Class UTM by SonicWALL April 2008 - (Free Research) The consolidation and simplification of security infrastructure that it affords is certainly an attractive, cost saving feature of UTM technology. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

CRM: The Essential Guide - Five Principles for CRM Success by CDC Software - Pivotal CRM (E-mail this company) December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

A CIO's Playbook for Achieving Software Agility with Scrum by Rally Software (E-mail this company) August 2005 - (Free Research) A CIO's Playbook for Achieving Software Agility with Scrum. Rally, Ken Schwaber and the ScrumAlliance share their experiences on how executives can apply Scrum across large and distributed organizations - including the challenges and the rewards and 5 proven plays for transitioning teams to Agile. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

LoadPro: Consultative Load Testing by Keynote Systems With Keynote’s Loadpro, testing consultants load test your site by generating real-world Internet traffic and help uncover performance problems before they impact your customers and bottom line. Keynote LoadPro uses a sessions per hour model to realistically load test a Web site and provides a more accurate method of simulating realistic traffic.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Telelogic System Architect for Enterprise Architecture by Telelogic (E-mail this company) Telelogic System Architect enables you to build an Enterprise Architecture - a fully integrated collection of models and documents across four key architecture domains: Business, Information, Systems, and Technology.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Epicor Procurement - Mid-market e-Sourcing Software by Epicor Software Corporation. With Epicor Procurement, requisitioners have access to approved catalogs with pre-negotiated items and prices. Buyers and CFOs can sleep better at night knowing that Procurement ensures organizational compliance to purchasing rules. The result is better control with less work on everyone's part.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Business Intelligence - the Definitive Guide for Mid-size Companies by Business Objects February 2008 - (Free Research) While many small or medium-size companies have relied on spreadsheet as their primary BI tool, most of them have come to realize that this is a stopgap solution and one that's apt to lead to data chaos and inconsistent analysis results. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Centralizing DBA accounts with Identity Management: An AmTrust Bank Success Story by Oracle Corporation. April 2008 - (Free Research) This webcast presents a case study of AmTrust Bank and its successful efforts at managing Oracle DBA accounts. Learn more about how your company can benefit from the experiences of AmTrust Bank and how you can put those lessons to use. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

OnDemand Professional by OnDemand Software. OnDemand Professional offers a comprehensive platform to develop robust content and begin the process of successful change management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ForensiT User Profile Wizard: Domain Migration Tool Saves Time & Money by ForensiT Limited (E-mail this company) User Profile Wizard is a workstation migration tool that joins your machine to a domain, & shares your original user profile with your new domain logon so that you can use all your existing data, & keep the same settings that you always had. With User Profile Wizard, you can build a scalable, enterprise solution to migrate thousands of workstations  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Software Management Best Practices for Small and Medium-Sized Businesses (SMBs) by matrix 42 June 2008 - (Free Research) Most SMBs face an ongoing challenge in managing the software that their business people use every day, the key solutions to this software management challenge include technologies such as imaging, virtualization and native installation. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Datanomic Data Migration and System Integration by Datanomic. Datanomic's Customer Data Migration solutions are designed for customers and partners to minimize the risk of their data migration projects failing or overrunning due to data issues.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Quantifying the Return on Investment from Deploying Mobility Solutions in Midsize Businesses by Windows Mobile April 2008 - (Free Research) Download the white paper and get insight into the ROI, payback period, and benefits-like increased user productivity and customer satisfaction-these companies achieved through implementing Windows Mobile solutions. (WHITE PAPER) GO TO WHITE PAPER

Permission Email and RSS Marketing Solutions by Silverpop Systems, Inc. (E-mail this company) Silverpop provides high-volume permission email and RSS marketing solutions. We guide top companies worldwide through the shifting complexities of the evolving digital medium, and help them tap into the unrivaled potential of email and RSS for cultivating customer relationships while achieving high ROI.  (ASP) GO TO DETAILED REPORT

Service Modeling: The Foundation of Services Operations Transformation by Alcatel Lucent February 2008 - (Free Research) This white paper discusses how Detailed Service Models have become the blueprints required to build Service-Oriented Operations. Read this white paper to learn the key components and multiple benefits of the service modeling process. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Agile Software Lifecycle Management on Demand by Rally Software (E-mail this company) From an Agile pilot project to enterprise-wide deployment, Rally's Agile lifecycle management helps thousands of software professionals respond faster to changing customer needs by shortening their development cycles. Starting at just $19/month.  (ASP) GO TO DETAILED REPORT

Managing Growth and Cash Flow for Small and Medium-Sized Businesses by Cisco Systems, Inc February 2008 - (Free Research) According to the Small Business Administration, 80 percent of small businesses fail in the first year, sadly, the problem is often cash flow, not lack of sales. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

M1 - ERP Software for the Small to Medium Manufacturer by Bowen & Groves (E-mail this company) M1 by B&G™ is a manufacturing ERP software system specifically designed for small to medium manufacturers including job shops, custom and mixed mode manufacturers and make to order manufacturers. M1 by B&G™ provides total integration and automation from quoting through invoicing and is capable of flexible and fully supported customisation.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Oracle Advanced Customer Services: Solution Support Center by Oracle Corporation. February 2008 - (Free Research) Even a minor service disruption can devastate a company's reputation and bottom line. The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Complimentary Report: Dirty Little Secrets of the WMS Industry by HighJump Software. May 2008 - (Free Research) Read this white paper to learn five secrets you should know before you purchase a WMS. Guide your evaluation and selection processes in a way that best benefits your business, your customers and your long-term success and competitive advantage. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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