TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Developing a Universal Approach to Cleansing Customer and Product Data by Business Objects March 19, 2008 - (Free Research) This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

eCity Stock - Inventory Control & Warehouse Management for .Net2.0 by SLINGSHOT. eCity Stock forms an integral part of the inventory management and planning capabilities of the eCity Enterprise Suite.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Expert Executive Office by Aderant Expert Executive Office gives you a complete view of all your business operations and information, and provides the tools to use that information to make the right decisions, set strategy, measure the results and increase accountability.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Reducing Total Cost of Ownership: Delivering Cost Effective Enterprise Business Intelligence by MicroStrategy June 2008 - (Free Research) This white paper explains how MicroStrategy’s enterprise strength, scalable platform and self-service technology enable organizations to achieve pervasive BI at the lowest industry ownership costs. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

An Architecture for Data Quality: A Kimball Group White Paper by Informatica Corp. May 2008 - (Free Research) This paper describes an easily implemented, nondisruptive, scalable, and comprehensive foundation for capturing data quality events as well as measuring and ultimately controlling data quality in the data warehouse. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Maximize Your Mobile Investment -- Best Practices for Measuring Productivity by AT&T Corp June 2008 - (Free Research) Companies must be able to measure productivity gains from mobile working. Productivity is notoriously difficult to measure accurately, let alone in the elusive area of enterprise mobility. How should companies go about it? (WHITE PAPER) GO TO WHITE PAPER

The ROI of Data Governance: A Revenue Generation Perspective by DataFlux Corporation June 2008 - (Free Research) Learn more about the role of data governance and when it is appropriate to measure these data efforts with ROI or other metrics. Explore an ROI calculator of data governance and what it means to test assumptions about data. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

6 Simple Solutions for Measuring Marketing Performance by Aprimo, Inc. June 2008 - (Free Research) EMM delivers to a future vision where marketing has one platform like the operational backbone of a company which uses ERP or a sales/services organization which uses CRM. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

TDWI Predictive Analytics Report by SAS Institute Inc. June 2008 - (Free Research) This report is designed for the business or technical manager who oversees a Business Intelligence environment - and seeks validation on the best practices and pitfalls of implementing predictive analytics. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How Does Your IT Help Desk Measure Up? by Citrix Online-GotoAssist July 2008 - (Free Research) Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Best Practices for Deploying Collaborative Business Intelligence by Tableau Software. May 2008 - (Free Research) This paper will show you how to navigate around the usual hurdles and deliver collaborative BI that works. (WHITE PAPER) GO TO WHITE PAPER

Data Migration: A White Paper by Bloor Research by Informatica Corp. May 2008 - (Free Research) Data migration has historically been under-valued, under-resourced and not treated with the attention it deserves. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management by SpringCM April 2008 - (Free Research) Sales contracts effect not only sales but also impact the finance and the legal departments, Managing sales contracts properly can help shrink the sales cycle, improve cash flow and reduce the risk of litigation and penalties. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Price of Progress: Assessing the Need for a Mobile Computing Migration by Intermec March 2007 - (Free Research) This white paper will help you prepare for a mobile computing migration by discussing performance issues and hidden costs you may be experiencing today that suggest mobile computing equipment is nearing the end of its useful life. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Five Ways BPM Can Improve Complex Sales - Turning Prospects into Customers by Metastorm February 2008 - (Free Research) BPM enables organizations to rapidly adapt customer on-boarding processes, ensuring there is no gap between a mandated process change and enforcement of that change. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Expert Assessment of CDI and MDM by Tony Fisher and Jill Dyche by DataFlux Corporation January 2008 - (Free Research) Gain an expert-level assessment of the current customer data integration (CDI) and master data management (MDM) market. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Gartner's Magic Quadrant for Marketing Resource Management by Aprimo, Inc. June 2008 - (Free Research) MRM is a set of processes and capabilities designed to enhance a company’s ability to orchestrate and optimize internal and external marketing resources. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

eCity Sell - Sales Order Management for .Net2.0 by SLINGSHOT. eCity Sell forms an integral part of the sales order and CRM capabilities of the eCity Enterprise Suite.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Critical Success Factors Deploying Pervasive BI by MicroStrategy June 2008 - (Free Research) Pervasive BI is the ability to deliver integrated right-time DW information to all users – it also provides an enterprise with the necessary visibility, insight, and facts to make smarter decisions in all processes at all times. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enhancing SQL Reporting Services with Double-Take by Double-Take Software. February 2008 - (Free Research) Information stored on SQL Servers is important, so being able to protect this data at all times is extremely critical. Read this white paper to learn about solutions and strategies that can help protect and recover your critical SQL data. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online-GotoAssist July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Key Considerations for Strategic Enterprise Mobility Planning, Implementation and Protection by AT&T Corp June 2008 - (Free Research) Mobile applications are transforming how companies operate. With new ways to work flexibly, employees are becoming more responsive and more productive. But enterprises have experienced only the start of what IP networks will bring to mobile working. (WHITE PAPER) GO TO WHITE PAPER

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