IP Phone 7900 by Cisco Systems, Inc. The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an more... >> Discover more offerings from Cisco Systems, Inc.
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..

KITE: A Brand New Way of Testing and Measuring Web Applications by Keynote Systems August 2008 - (Free Research) Keynote is an industry leader in tackling the thorny issues of capturing real end-user quality of experience stats and then providing triage for insights into where the problems might lie.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IPTV Test and Measurement Best Practices by Alcatel Lucent August 2008 - (Free Research) This whitepaper focuses on providing a pragmatic set of test and measurement guidelines that can be implemented on a live operational IPTV service. The recommendations given in this paper are generally applicable to any IPTV system.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Maturity Curve of Testing Services by WiPro September 2008 - (Free Research) This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Thriving in an Economic Downturn by Avaya, Inc August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Adaptable Business Architecture: How SIP and Web Services Transform the Voice Self Service Model by Avaya, Inc June 2008 - (Free Research) This white paper details the the Avaya Voice Portal and Dialog Designer solution architecture, which combines the SOA approach embedded within the software elements of Avaya's Voice Portal and Dialog Designer solutions.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Rethink conferencing solutions - Dell and Microsoft Unified Communications Simplify IT - Here's how by Dell, Inc February 2008 - (Free Research) Attend this free webinar and see how you can integrate voice and video conferencing into your existing email infrastructure with Microsoft Unified Communications solutions from Dell.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Case Study: Increase Productivity and Growth with Enhanced Digital Dictation Technology by PHILIPS Speech Processing May 2008 - (Free Research) When CHSH was looking for an appropriate dictation solution they opted for dictation machines and software from Philips -- a technology that was ideally suited to their particular circumstances and promised the maximum possible benefit.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix. July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for doing this.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

PacketSaver: More Efficient, More Reliable VoIP by Quintum Voice Over IP Technologies April 2008 - (Free Research) PacketSaver is a powerful technology for any organization seeking to leverage IP networking to support voice, fax, and data. By reducing bandwidth requirements and router processing loads, PacketSaver cuts costs while improving reliability.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IP Voice Connect Fact Sheet by Sprint. June 2008 - (Free Research) Use a single IP connection to enable voice and Internet for quality and reliable service with a suite of advanced phone features that will make your employees more productive with cost predictability for the small to medium-sized business.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Unified Communications: A Practical Approach by Avaya, Inc June 2008 - (Free Research) In this exclusive E-Guide, Gary Audin provides expert in-depth tips for making a smooth transition to unified communications  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Voice over IP/Telephony - Out-of-Band Management Products by Avocent Help Vonage Manage Remote, Lights-Out Data Centers by Avocent. February 2008 - (Free Research) Vonage is a pioneer in the broadband phone industry, helping to set the standard for pricing, features, call quality and reliability for the Voice over Internet Protocol (VoIP) category. To support its product offerings, read how out...  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Guide to Managing VoIP Performance in Converged Networks: Will Your Network be Able to Cope? by NetScout Systems, Inc. June 2008 - (Free Research) This white paper describes how to best plan for a successful implementation and optimal performance for applications across the board.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys Co. June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Philips SpeechExec Enterprise digital dictation workflow system a “force multiplier” for Ohio law firm by PHILIPS Speech Processing May 2008 - (Free Research) Case Study: Ohio law firm implements Philips dictation system so office administrators can easily understand dictation without needing to rewind multiple times.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Avaya Unified Communications Can Reduce Cell Phone Expenses by Avaya, Inc July 2008 - (Free Research) By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Maximizing Unified Communications for Your Business by Avaya, Inc June 2008 - (Free Research) This executive brief first discusses the hallmarks and business benefits of Unified Communications, then ends with a set of recommended approaches to help companies ensure smooth and successful UC deployments.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix. July 2008 - (Free Research) Read this paper to learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Business Case for Enterprise VoIP by Intel Corporation. January 2008 - (Free Research) This white paper reviews a recent study which integrated voice over Internet protocol (VoIP) into the production enterprise environment, giving employees an opportunity to experience benefits VoIP and unified messaging bring to the workplace.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Dictation technology for law firms by PHILIPS Speech Processing May 2008 - (Free Research) Philips innovates and develops dictation products and solutions specially designed for frequent dictation in law firms. Their dictation systems are optimized for professional use and always feature the latest technology.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

PODCAST: RADVISION - The Core of Video Enabled Unified Communications by RADVISION August 2008 - (Free Research) With today's global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate.  (PODCAST) READ ABSTRACT | GO TO PODCAST

RADVISION - The Core of Video Enabled Unified Communications by RADVISION August 2008 - (Free Research) With today's global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch by Teleformix. July 2008 - (Free Research) ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Innovating the Field: Document Solutions Company Turns to Unique Field Service Solution from Astea by Astea International Inc. (E-mail this company) November 2007 - (Free Research) In 2006, Danka leadership made the decision to update the company’s service management solution, which was largely based around a self-service interactive voice response (IVR) system. After engaging with multiple vendors, Danka chose Astea’s FieldCentrix FX Mobile®, a workflow software for automating field service processes.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

IT Briefing: Rethink Conferencing Solutions: Dell and Microsoft Unified Communications by Dell, Inc June 2008 - (Free Research) This document discusses the conferencing features that make up Microsoft Unified Communications.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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