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Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

The Maturity Curve of Testing Services by Wipro Technologies

September 2008 - (Free Research)
This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service. 
(WHITE PAPER) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.

April 2012 - (Free Research)
This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process. 
(WHITE PAPER) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

Kaiser Permanente Physicians go Mobile using Nuance Technology by Nuance

March 2014 - (Free Research)
This video talks about Dragon Medical Mobile Recorder and the results of a pilot study at Kaiser Permanente NW. Despite limited testing, the software has become incredibly popular with many more doctors asking to use it. 
(VIDEO) READ ABSTRACT |

DataNAS XP by Excel Meridian Data, Inc.

The DataNAS XP is designed with performance in mind integrating Pentium Technology, Gigabit connectivity and low cost IDE resources to produce a reliable and economical NAS Filer. The DataNAS XP is scalable from 240GB to 2TB of storage capacity and provides unified file data access for your mixed environment clients without expensive licenses. 
(HARDWARE PRODUCT)

Logs: Data Warehouse Style by LogLogic, Inc.

September 2008 - (Free Research)
The LogLogic Log Management Data Warehouse enables organizations to centralize log data for easy, efficient access -- ensuring IT security, regulatory compliance, and operational efficiency. 
(WHITE PAPER) READ ABSTRACT |

Pulling the Plug on Legacy Log Management by Tripwire, Inc.

April 2010 - (Free Research)
When it comes to log management today, CSOs have been left in the lurch. According to this IDG Research Services survey, organizations are poised to “rip and replace” legacy technology to get a better handle on compliance and security. Read on to learn why so many are scrapping their old log management system and starting fresh. 
(ANALYST BRIEF) READ ABSTRACT |

Selecting a Network Recorder for back-in-time analysis to solve intermittent problems and unexpected events by Fluke Networks

August 2010 - (Free Research)
In this white paper you will learn when it is important to use a Network Recorder, and key considerations when selecting a network recorder for back-in-time forensics analysis. 
(WHITE PAPER) READ ABSTRACT |

Information Security Magazine, June 2009 - SIMs: More than just a pile of logs by Information Security Magazine

June 2009 - (Free Research)
This month's issue of Information Security Magazine covers a breadth of topics. The cover story this month is about SIM and how it can boost compliance, visibility, and overall business intelligence. Other featured articles cover risk management, convergence, and even the security concerns that come with cloud computing. Read on to learn more. 
(EZINE)

Exchange Insider E-Zine - Volume 10: Who’s Reading Your Email? by SearchSecurity.com

July 2011 - (Free Research)
With more business being conducted via email and an increasing reliance on messages, concerns about mail server security, accessibility and admin privileges (or excessive privileges) are completely valid. Volume 10 of the Exchange Insider e-zine dissects two types of Exchange 2010 auditing and explains why you should use them. 
(EZINE) READ ABSTRACT |

Addressing Outlook Security Concerns and Preparing Mobile Users for an Exchange Migration by Thawte Inc.

May 2011 - (Free Research)
Users enticed by the ability to check email at a glance increasingly log onto Exchange 2010 remotely and cause new security risks. This expert e-guide from SearchExchange.com explains how to address these Outlook security concerns by creating a buffer zone between your internal network and the Internet. 
(EGUIDE) READ ABSTRACT |

IMS Ready and Raring to Go: A New World of Voice, Video, and Data by F5 Networks

August 2007 - (Free Research)
The beliefs that IMS architecture is nearly identical to SOA within the enterprise application development market are not without merit. Read this paper to learn the key differences. 
(WHITE PAPER) READ ABSTRACT |

Transitioning from Log Management and SIEM to Security Intelligence by IBM

January 2013 - (Free Research)
Learn how security intelligence empowers organizations to maintain comprehensive and cost-effective threat prevention and risk aversion. 
(WHITE PAPER) READ ABSTRACT |

Chapter 3: Patching Security Holes in Private Clouds by Dell and VMware

June 2013 - (Free Research)
Download part 3 in this 4 part private cloud series for expert advice on patching the security holes in private clouds. Learn more about storage provisioning, perimeter security, data portability and much more. 
(EBOOK) READ ABSTRACT |

VOIP Infrastructure for the Evolving Enterprise: How to Control Costs, Mitigate Risk, and Ensure Service Levels in an Ever-Changing Network Environment by NET Quintum

November 2008 - (Free Research)
There are significant differences in VoIP hardware functionality that affect the cost, risk and consumption of staff resources. This white paper outlines what to consider when selecting a VoIP gateway/switching solutio 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Address Network Security and Dramatically Reduce PCI DSS Scope with Gateway Tokenization by Intel

May 2011 - (Free Research)
Read this presentation transcript for an overview of planned changes to the PCI DSS Standard and pros and cons of available technology solutions. Find out how security gateways offer ideal solutions for handling internal tokenization when maintaining ownership and controlling PAN data are primary organizational concerns. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

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