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Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems April 2008 - (Free Research) As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.  (WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.  (WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.  (WHITE PAPER) READ ABSTRACT |

Considering the Advantages of Voice for Your Forklift Fleet by Intermec February 2013 - (Free Research) View this white paper to learn more about why using voice technology and multifunction forklift-mounted terminals and scanners doesn't have to be an either or decisions. It provides detailed advice from early adopters on how to improve the value of using voice and other input technologies on multifunction forklift terminals.  (WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft March 2011 - (Free Research) In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems April 2008 - (Free Research) By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.  (WHITE PAPER) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix July 2008 - (Free Research) Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Total Quality Assurance for Businesses with a Global Business Plan by IFS February 2013 - (Free Research) Establishing a business that is competitive on a global spectrum can be challenging. View this white paper to learn more about how you can deploy a complete quality assurance package that provides the support your business needs. It outlines what you should be looking for in a source so you can be certain you've made the right selection.  (WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems April 2008 - (Free Research) ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives.  (CASE STUDY) READ ABSTRACT |

The Maturity Curve of Testing Services by Wipro Technologies September 2008 - (Free Research) This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service.  (WHITE PAPER) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc. April 2012 - (Free Research) This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process.  (WHITE PAPER) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc. June 2011 - (Free Research) This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.  (WHITE PAPER) READ ABSTRACT |

Tripwire Enterprise and Tripwire Log Center: Integrated for Unparalleled Security by Tripwire, Inc. February 2011 - (Free Research) Tools for monitoring and protecting the IT infrastructure have evolved into powerful, yet isolated, islands of defense. Because modern threats can take advantage of this isolation, IT security needs a single, comprehensive view of infrastructure security.  (DATA SHEET) READ ABSTRACT |

Effective Ways to Search Log Files by Sensage, Inc. April 2012 - (Free Research) Security log analysis is essential for effective security and risk management. But with countless logs generated every day, searching log files can be a burdensome headache. In this e-guide, expert John Burke uncovers the best methods for thorough security log analysis with an evolutionary path that mixes old concepts with new ones.  (EGUIDE) READ ABSTRACT |

Scalability in Log Management by ArcSight, an HP Company May 2011 - (Free Research) This paper will take you through the process of selecting a log management solution for your organization. It will provide you with information about log management, as well as the requirements you should be looking for in a log management solution.  (WHITE PAPER) READ ABSTRACT |

Simplifying Log Collection, Storage and Analysis by ArcSight, an HP Company September 2009 - (Free Research) ArcSight Logger is a turnkey appliance for collection, efficient storage, and high-performance search and reporting of all enterprise log data. Read this paper to learn more details.  (PRODUCT OVERVIEW) READ ABSTRACT |

Top 10 Things to Know about Windows Audit and Security Logs (Archived Webcast) by Dell Software December 2012 - (Free Research) This webcast details the top 10 most useful tips about auditing Windows security logs. View now to discover more about each tip and learn about a particular event log management solution that can help you ensure security and compliance across your enterprise.  (WEBCAST) READ ABSTRACT |

PowerBroker Event Vault for Windows: Centralized Collection and Management of Event Log Data by BeyondTrust Corporation May 2013 - (Free Research) Managing windows event log entries doesn't have to be the burdensome task it once was. Uncover details of a solution that automates and streamlines the collection of event logs to provide scalable, interactive analysis and reporting for compliance and security.  (TRIAL SOFTWARE) READ ABSTRACT |

Log Management and SIEM: Build a Solid Foundation for Compliance by McAfee, Inc. November 2012 - (Free Research) This expert e-guide explores how enterprise log management and SIEM tools can be used to build a foundation for ensured compliance in your organizations and offers key tips for choosing the tools that meet your organization's compliance needs – click through to learn more.  (EGUIDE) READ ABSTRACT |

Redbook: IBM Problem Determination Tools for z/OS by IBM January 2013 - (Free Research) In this eBook, explore problem determination tools for all stages of the software development process, from code and data correction to volume and bottleneck testing.  (WHITE PAPER) READ ABSTRACT |

Security Log Analysis: Saving the World, One Company at a Time by Global Knowledge September 2011 - (Free Research) Having a security log monitoring process in place can help your organization detect intrusions before they happen or minimize the damage of attacks. Access this exclusive resource for 10 tips to an effective security monitoring process.  (WHITE PAPER) READ ABSTRACT |

PowerBroker Auditor for Active Directory: Real-Time Change Control for Active Directory by BeyondTrust Corporation April 2013 - (Free Research) Uncover the details of a solution that can help you track the who, what, where, and when for every change made to your Active Directory and Group Policy configurations, helping you maintain compliance and centralize control.  (TRIAL SOFTWARE) READ ABSTRACT |

Robot/SCHEDULE Enterprise by Help/Systems September 2009 - (Free Research) Are you prepared for your next audit? This webcast explores a new tool that expands job scheduling and server management to your server. Discover how this approach can help your organization pass its next audit with ease.  (WEBCAST) READ ABSTRACT |

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