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Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation

September 2009 - (Free Research)
When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained. 
(CASE STUDY) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.

April 2012 - (Free Research)
This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process. 
(WHITE PAPER) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

The Maturity Curve of Testing Services by Wipro Technologies

September 2008 - (Free Research)
This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service. 
(WHITE PAPER) READ ABSTRACT |

Indiana University Virtualizes Mission-Critical Oracle Databases by VMware, Inc.

August 2011 - (Free Research)
Access this resource to learn how the Kelley School of Business at Indiana University used virtualization to decrease server deployment time for faculty special projects; reduce amount of physical hardware; and reduce the power consumption across all infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Indiana University Enrolls SAN Storage for Improved Efficiency and Productivity by Dell, Inc.

September 2011 - (Free Research)
Check out this case study to explore how Indiana University lowered the TCO of IT equipment and improved service offerings through server consolidation and SAN storage. 
(CASE STUDY)

The CIO Perspective on Intel vPro Technology by Intel

January 2010 - (Free Research)
Gerry Weaver, CIO of the State of Indiana, and Diane Bryant, CIO of Intel, talk about how Intel vPro technology helps address end-user and IT efficiencies in their environments. The CIOs discuss real ROI numbers from Intel vPro technology, including savings of $1 million or more. 
(VIDEO)

Mobile Application Keeps KART Vans on a Roll by AT&T Corp

October 2011 - (Free Research)
This case study shows how The Kings County Area Public Transit Agency uses mobile applications to increase the effeciency of their rural transit vanpool program. 
(CASE STUDY) READ ABSTRACT |

Boosting Enterprise Security with Integrated Log Management by IBM

May 2013 - (Free Research)
Explore how replacing your legacy, siloed log management systems with an integrated approach is crucial to reducing security risks and improving compliance across your diverse IT environments. 
(WHITE PAPER) READ ABSTRACT |

Log management best practices by SearchSecurity.com

November 2011 - (Free Research)
Investing in the correct log management tool can ensure that the pressures of maintaining enterprise system log data are greatly decreased. Although the right tool is very helpful, the possibility of it turning into the wrong tool can happen in the blink of an eye if the correct steps are not taken. 
(EGUIDE) READ ABSTRACT |

LogRhythm and PCI Compliance by LogRhythm, Inc.

September 2009 - (Free Research)
LogRhythm has extensive experience in helping organizations improve their overall security and compliance posture while reducing costs. This paper illustrates and discusses the 6 domains of PCI DSS requirements as well as uses tables to outline how LogRhythm supports PCI compliance. 
(WHITE PAPER) READ ABSTRACT |

Collect, store, analyze all your operations log data by Hewlett-Packard Company

June 2014 - (Free Research)
View this webcast to learn about an operations log intelligence program that enables you to easily collect, centralize, archive and search your log files. Watch now for a brief demonstration of this software and explore the many benefits it can offer your organization. 
(WEBCAST) READ ABSTRACT |

Boosting Enterprise Security with Integrated Log Management by IBM

May 2013 - (Free Research)
Explore how replacing your legacy, siloed log management systems with an integrated approach is crucial to reducing security risks and improving compliance across your diverse IT environments. 
(WHITE PAPER) READ ABSTRACT |

Effective Ways to Search Log Files by SearchSecurity.com

April 2012 - (Free Research)
Security log analysis is essential for effective security and risk management. But with countless logs generated every day, searching log files can be a burdensome headache. In this e-guide, expert John Burke uncovers the best methods for thorough security log analysis with an evolutionary path that mixes old concepts with new ones. 
(EGUIDE) READ ABSTRACT |

The Case for Log Management Warehousing – An ESG Analyst Brief by Hewlett-Packard Company

March 2010 - (Free Research)
As log management and analysis needs evolve, legacy products can’t scale, accommodate uncommon log file formats, or provide the right level of real-time or historical analysis. These requirements are driving a transition to a new model called log management warehousing. 
(ANALYST BRIEF) READ ABSTRACT |

E-Book: Log Management for Compliance by SearchSecurity.com & SearchCompliance.com

April 2009 - (Free Research)
Log management has become an increasingly important part of managing information technology across the enterprise. This E-Book will look at how compliance has changed IT's requirements for log management tools in general, and how the tools continue to evolve to meet security needs as well. 
(EBOOK) READ ABSTRACT |

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