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The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

Total Quality Assurance for Businesses with a Global Business Plan by IFS

February 2013 - (Free Research)
Establishing a business that is competitive on a global spectrum can be challenging. View this white paper to learn more about how you can deploy a complete quality assurance package that provides the support your business needs. It outlines what you should be looking for in a source so you can be certain you've made the right selection. 
(WHITE PAPER) READ ABSTRACT |

The Maturity Curve of Testing Services by Wipro Technologies

September 2008 - (Free Research)
This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service. 
(WHITE PAPER) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.

April 2012 - (Free Research)
This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process. 
(WHITE PAPER) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

Monitoring Trading Partner Agreements - Using Business Intelligence to Enhance BAM Activities by Information Builders

June 2008 - (Free Research)
This white paper will explain what to look for in a complete integration platform and how to use BI technology in conjunction with BAM tools to achieve zero information latency and self-correcting processes. 
(WHITE PAPER) READ ABSTRACT |

Tripwire Log Center Product Brief by Tripwire, Inc.

October 2012 - (Free Research)
Consult this informative white paper to learn how log management is helping to better identify threats and deploy security information and event management systems (SIEM). Learn how you can uncover suspicious activities and improve security by reading this asset now. 
(WHITE PAPER) READ ABSTRACT |

Security Intelligence: Ensure Compliance, Optimize Performance, Boost Security by LogRhythm, Inc.

September 2013 - (Free Research)
Learn about a security information and event management (SIEM) system that combines log management, file integrity monitoring, host activity monitoring, and next-gen SIEM capabilities to help you optimize performance, ensure compliance, and boost security within your organization. 
(WEBCAST) READ ABSTRACT |

Tripwire Log Center by Tripwire, Inc.

February 2011 - (Free Research)
A decade or more ago, logs of events recorded by firewalls, intrusion detection systems and other network devices were considered more of a nuisance than a help. There were too many of them, they weren’t easily collected, and there was no easy way to make sense of which were important. 
(WHITE PAPER) READ ABSTRACT |

Keeping Up with PCI: Implementing Network Segmentation and Monitoring Security Controls by SonicWALL

February 2010 - (Free Research)
Read this expert e-guide to get tips on establishing a process for logging activity and tying records to users, learn three main requirements for testing security controls, and find out how to implement PCI network segmentation and how it may ease PCI compliance for your organization. 
(EGUIDE) READ ABSTRACT |

Magic Quadrant for Security Information and Event Management by Hewlett-Packard Company

May 2012 - (Free Research)
View this helpful white paper to learn more about analyzing security event data in real time for effective threat management. It outlines some of the top vendors who have technologies that are designed to help collect, store, analyze and report log data. 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Security Information and Event Management by Hewlett-Packard Limited

September 2012 - (Free Research)
View this helpful white paper to learn more about analyzing security event data in real time for effective threat management. It outlines some of the top vendors who have technologies that are designed to help collect, store, analyze and report log data. 
(WHITE PAPER) READ ABSTRACT |

NYC HHS by Novell, Inc.

May 2011 - (Free Research)
When New York City Health and Human Services was looking for a new log management solutions that would provide them with security for their sensitive information and make it easier to comply to state, federal, and industry regulations they did not expect to find a system that would do all that and more. 
(CASE STUDY) READ ABSTRACT |

Information Security Magazine – October 2010: Database Auditing Tools – The Human Factor by Information Security Magazine

October 2010 - (Free Research)
This issue also discusses database audit tools, applications and the selection process. Learn how your organization can leverage these tools to understand database transaction activity, monitor insiders for malicious activity, and how these logs and audit trails can improve your compliance programs. 
(WHITE PAPER) READ ABSTRACT |

Content-Aware Identity & Access Management in a Virtual Environment by CA Technologies.

June 2010 - (Free Research)
Read this white paper to learn how CA Content-Aware IAM solutions help protect customers in the physical world and similarly protect virtual environments by controlling identities, access, and information usage.  
(WHITE PAPER) READ ABSTRACT |

Content-Aware Identity & Access Management in a Virtual Environment by CA Technologies

June 2010 - (Free Research)
Read this white paper to learn how CA Technologies Content-Aware IAM solutions help protect customers in the physical world and similarly protect virtual environments by controlling identities, access, and information usage. 
(WHITE PAPER) READ ABSTRACT |

Voice over IP Networks: Ensuring Quality through Proactive Link Management by Elfiq Networks

April 2008 - (Free Research)
Voice over IP (VoIP) networks offer clear advantages over traditional telephony technologies (PSTN) making it a choice that many organizations are making and migrating their systems to. 
(WHITE PAPER) READ ABSTRACT |

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