BIG-IP Local Traffic Manager by F5 Networks. The BIG-IP® Local Traffic Manager is an application delivery networking system that provides the most intelligent and adaptable solution to secure, optimize, and deliver applications, more... >> Discover more offerings from F5 Networks.
		IP Phone 7900 by Cisco Systems, Inc. The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an more... >> Discover more offerings from Cisco Systems, Inc.
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..

RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions (E-mail this company) RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.  (ASP & SOFTWARE PRODUCT)

FAQs on mobile policies by BlackBerry April 2008 - (Free Research) This expert podcast details the criteria for making sure your usage policy fulfills your needs. (PODCAST) READ ABSTRACT |

Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates Inc. Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.  (SERVICE)

IMS Ready and Raring to Go: A New World of Voice, Video, and Data by F5 Networks (E-mail this company) November 2007 - (Free Research) The allusions to the fact that IMS architecture, in design and implementation, is nearly identical to SOA within the enterprise application development market are not without merit. In fact, with the exception of the actual protocols used they have nearly the same goal and exactly the same issues; availability, performance, and security. (WHITE PAPER) READ ABSTRACT |

Session Initiated Protocol (SIP): A Five-Function Control Protocol by F5 Networks (E-mail this company) November 2007 - (Free Research) The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP provides five functions, uses a layered approach that gives it flexibility, and has an openness that enables new applications to utilize it. SIP’s open nature guarantees its large presence in IP-based multimedia communications architectures. (WHITE PAPER) READ ABSTRACT |

Merging Mobility with Unified Communications by BlackBerry August 2008 - (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing. (WEBCAST) READ ABSTRACT |

Case Study: Increase Productivity and Growth with Enhanced Digital Dictation Technology by PHILIPS Speech Processing May 2008 - (Free Research) When CHSH was looking for an appropriate dictation solution they opted for dictation machines and software from Philips -- a technology that was ideally suited to their particular circumstances and promised the maximum possible benefit. (CASE STUDY) READ ABSTRACT |

The SIP High Availability and Reliability Paradigm by F5 Networks (E-mail this company) November 2007 - (Free Research) Since its inception, Session Initiation Protocol has revolutionized the way people communicate using converged services. SIP provides the framework for delivering voice, video, data, and wireless services seamlessly and transparently over a common network. This paper discusses techniques of designing and building reliable SIP networks. (WHITE PAPER) READ ABSTRACT |

Cisco 2800 Series by Cisco Systems, Inc The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections.  (HARDWARE PRODUCT)

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix. July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for doing this. (WHITE PAPER) READ ABSTRACT |

IP Voice Connect Fact Sheet by Sprint. June 2008 - (Free Research) Use a single IP connection to enable voice and Internet for quality and reliable service with a suite of advanced phone features that will make your employees more productive with cost predictability for the small to medium-sized business. (WHITE PAPER) READ ABSTRACT |

Voice over IP/Telephony - Out-of-Band Management Products by Avocent Help Vonage Manage Remote, Lights-Out Data Centers by Avocent. February 2008 - (Free Research) Vonage is a pioneer in the broadband phone industry, helping to set the standard for pricing, features, call quality and reliability for the Voice over Internet Protocol (VoIP) category. To support its product offerings, read how out... (CASE STUDY) READ ABSTRACT |

Harnessing the Voice Revolution by Singapore Telecommunications Ltd March 2008 - (Free Research) The managed services model may enable enterprises to reduce the risks involved in VoIP deployment while tapping into the service provider's expertise to address quality of service and network management issues. (WHITE PAPER) READ ABSTRACT |

Philips SpeechExec Enterprise digital dictation workflow system a “force multiplier” for Ohio law firm by PHILIPS Speech Processing May 2008 - (Free Research) Case Study: Ohio law firm implements Philips dictation system so office administrators can easily understand dictation without needing to rewind multiple times. (CASE STUDY) READ ABSTRACT |

Cisco IPC Cost Savings Calculator by Cisco Systems, Inc February 2008 - (Free Research) This tool will estimste your current voice costs based on industry averages in a traditional PBX environment. (WEBCAST) READ ABSTRACT |

RTSP: One of the Foundations of Convergence by F5 Networks (E-mail this company) November 2007 - (Free Research) Real-Time Streaming Protocol (RTSP) is a foundation for the current convergence of communications. When implementing RTSP, the multiple port and protocol nature of RTSP can make streaming audio/video difficult to manage. This white paper explains how RTSP servers and proxy servers can become part of the standard web site infrastructure. (WHITE PAPER) READ ABSTRACT |

Introduction to the IP Multimedia Subsystem (IMS): IMS Basic Concepts and Terminology by F5 Networks (E-mail this company) November 2007 - (Free Research) IMS is a whole new way to deliver multimedia regardless of the device (mobile phone, landline phone, cable, Internet, etc.) or the access medium (cellular, WiFi, Broadband, fixed-line, etc.). This paper is written to explain the basic vision/need for the IMS architecture and to give the reader a high-level understanding of how it works. (WHITE PAPER) READ ABSTRACT |

Secure Connections for Your Employees by Cisco Systems, Inc March 2008 - (Free Research) Learn how Cisco solutions can make the integration of business applications with voice communications simple and cost-effective in this podcast. (PODCAST) READ ABSTRACT |

E-Book The 21st Century Telecom Network by SearchTelecom.com June 2008 - (Free Research) This book explains the issues facing service providers when delivering quality services that can be consistently provisioned and managed, both today and tomorrow. (E-LEARNING TUTORIAL) READ ABSTRACT |

PacketSaver: More Efficient, More Reliable VoIP by Quintum Voice Over IP Technologies April 2008 - (Free Research) PacketSaver is a powerful technology for any organization seeking to leverage IP networking to support voice, fax, and data. By reducing bandwidth requirements and router processing loads, PacketSaver cuts costs while improving reliability. (WHITE PAPER) READ ABSTRACT |

The Business Case for Enterprise VoIP by Intel Corporation. January 2008 - (Free Research) This white paper reviews a recent study which integrated voice over Internet protocol (VoIP) into the production enterprise environment, giving employees an opportunity to experience benefits VoIP and unified messaging bring to the workplace. (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys Co. June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. (WHITE PAPER) READ ABSTRACT |

Fax over IP (FoIP): What is the Right Way to Implement it for Your Organization by Captaris February 2008 - (Free Research) This paper provides pragmatic advice to organizations who are looking for a migration strategy for fax, given their transition to voice over IP (VoIP). (WHITE PAPER) READ ABSTRACT |

The Adaptable Business Architecture: How SIP and Web Services Transform the Voice Self Service Model by Avaya, Inc June 2008 - (Free Research) This white paper details the the Avaya Voice Portal and Dialog Designer solution architecture, which combines the SOA approach embedded within the software elements of Avaya's Voice Portal and Dialog Designer solutions. (WHITE PAPER) READ ABSTRACT |

Dictation technology for law firms by PHILIPS Speech Processing May 2008 - (Free Research) Philips innovates and develops dictation products and solutions specially designed for frequent dictation in law firms. Their dictation systems are optimized for professional use and always feature the latest technology. (WHITE PAPER) READ ABSTRACT |

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