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Three Tips for Measuring Voice in the Sea of Big Data by Calabrio, Inc.

April 03, 2014 - (Free Research)
This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider. 
(WHITE PAPER) READ ABSTRACT |

IBM Blueworks Live by IBM

February 28, 2013 - (Free Research)
Managing complexity, both internal and external, is by far the highest priority in organizations of all sizes and industries. This informative paper introduces a tool that will empower you to not only navigate through, but capitalize on the complexity in which your business operates. Read on to learn more about a cloud-based business process tool. 
(WHITE PAPER) READ ABSTRACT |

Prepare for the Quantum Leap in Real-Time Analytics by IBM

December 07, 2011 - (Free Research)
Read this paper to discover how in-memory analytics is poised to drastically transform the way business operates and why you should get ahead of the curve of this mega-trend by adopting early. 
(WHITE PAPER) READ ABSTRACT |

Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
(HARDWARE PRODUCT)

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
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Infrastructures for Innovation by Qwest Communications

May 17, 2010 - (Free Research)
A difficult economy is impacting IT investments, but advanced communications infrastructures bring opportunities for innovation and cost savings. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
(HARDWARE PRODUCT)

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 30, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 08, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

Cash In On Your Old PBX System by Cisco Systems, Inc.

May 04, 2010 - (Free Research)
Learn how this offer can help your organization to: Reduce monthly operational and management expenses, improve your customers' experiences and staff productivity, and add new voice services that enhance your business. View this now to learn more about Cisco Unified Communications. 
(PRODUCT OVERVIEW)

Integrating Mobile Device Management with UC Systems and Features by SearchSecurity.com

July 05, 2012 - (Free Research)
This E-Guide from SearchUnifiedCommunications.com explores the issues with combining the unique communications services and interfaces of multiple mobile device operating systems with corporate unified communications (UC) strategies, and best practices to overcome these challenges. 
(EGUIDE) READ ABSTRACT |

Unified Communications: Strategic Value, Benefits and the Role of System Integrators by Hewlett-Packard Company

August 29, 2008 - (Free Research)
This white paper shows how current economic and technological trends increase the importance of efficient communication and collaboration processes for enterprises. Further, it demonstrates how unified communications (UC) can help companies to address these challenges. 
(WHITE PAPER) READ ABSTRACT |

Business Together with Microsoft: the unified communications and collaboration solution of Orange Business Services and Microsoft by Orange Business Services

July 20, 2009 - (Free Research)
With the momentum of IP convergence and the movement toward an all digital world, professional communication systems combining telephony over IP, e-mail, instant messaging and audio/video conferencing services are sparking serious interest due to the benefits they offer. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.

The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. 
(HARDWARE PRODUCT)

Cisco 2800 Series by Cisco Systems, Inc.

The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections. 
(HARDWARE PRODUCT)

Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect

August 10, 2010 - (Free Research)
This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center. 
(WHITE PAPER) READ ABSTRACT |

Unsung Heroes - How Routing & Switching Keep the Business Going by Cisco Systems, Inc.

February 02, 2009 - (Free Research)
Routers and switches are the building blocks for all business communications from data to voice and video to wireless access. 
(WHITE PAPER) READ ABSTRACT |

Cisco PIX 506E Security Appliance by Cisco Systems, Inc.

The Cisco® PIX® 506E Security Appliance delivers enterprise-class security for remote office, branch office, and small-to-medium business (SMB) networks, in a highperformance, easy-to-deploy purpose-built appliance. 
(HARDWARE PRODUCT)

The Power of Collaboration within Unified Communications by Polycom, Inc.

June 2009 - (Free Research)
This white paper shares practical perspectives on preparing a business case for collaboration tools within Unified Communications, as well as offering best practice approaches for ensuring the successful adoption - and maximum contribution - of collaboration applications in your enterprise. 
(WHITE PAPER) READ ABSTRACT |

Revolution on the Network Edge by Cisco Systems, Inc.

October 2009 - (Free Research)
In this webcast, discover a new aggregation services router with the equivalent capacity of 160 standard routers. Discover how to leverage this technology to improve performance, reduce bandwidth consumption, reduce expenses and much more. 
(WEBCAST) READ ABSTRACT |

Small Business Networking: The Basics by Cisco Systems, Inc.

February 2009 - (Free Research)
Small business networking begins with a secure, reliable, fast data network foundation. This paper fleshes out 7 ways small business networking can transform your company. 
(WHITE PAPER) READ ABSTRACT |

Building a Highly-Available Enterprise Network with Juniper Networks EX Series Ethernet Switches by Juniper Networks, Inc.

November 2010 - (Free Research)
Globalization and network convergence are driving the need for non-stop operations. Juniper Networks EX Series Ethernet Switches are designed for 99.999% uptime. 
(WHITE PAPER)

Right-Sizing Your Power Infrastructure: How to Optimize Energy Efficiency Without Impeding Growth by Eaton Corporation

October 2009 - (Free Research)
Read this paper to learn the ways in which new technologies are impacting power demand patterns, explores the consequences of having too much power capacity or too little and then provides concrete advice on strategies for right-sizing your power systems. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Next-Generation Service Provider Platforms: What Do Service Providers Need? by Alcatel-Lucent

December 2008 - (Free Research)
This transcript, a printable version of the video from enterprise expert Tom Nolle, addresses the marginalization that operators face from over-the-top disintermediation - caused by exploding operating costs that result from declining revenue per bit. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Accelerating Revenue through Carrier Ethernet Service Differentiation by InfoVista Corporation

November 2011 - (Free Research)
Many CSPs are looking towards Carrier Ethernet services – a way to more rapidly and efficiently deliver the bandwidth requirements and service requirements. If not properly managed, however, operating costs could end up increasing instead of being cost-effective. 
(WHITE PAPER) READ ABSTRACT |

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