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Three Tips for Measuring Voice in the Sea of Big Data by Calabrio, Inc.

April 03, 2014 - (Free Research)
This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider. 
(WHITE PAPER) READ ABSTRACT |

Marel guarantees MS Lync & SharePoint performances to reduce travel costs by IPANEMA TECHNOLOGIES

September 27, 2013 - (Free Research)
This case study take an in-depth look at how one manufacturing company was able to enhance their Microsoft Lync and SharePoint solutions to improve user experience and cut travel costs. 
(WHITE PAPER) READ ABSTRACT |

Cisco PIX 506E Security Appliance by Cisco Systems, Inc.

The Cisco® PIX® 506E Security Appliance delivers enterprise-class security for remote office, branch office, and small-to-medium business (SMB) networks, in a highperformance, easy-to-deploy purpose-built appliance. 
(HARDWARE PRODUCT)

Optimizing WAN Performance: Accelerating Market Growth by Burton Group

April 21, 2008 - (Free Research)
This report, updated by Senior Analyst Eric Siegel, describes cost-effective bandwidth optimization techniques such as compression and caching along with protocol optimization techniques and wide-area file services (WAFS) technologies. 
(WHITE PAPER) READ ABSTRACT |

The Wildlife Experience sees the benefits of migrating to Office 365 from a limited, free service by Microsoft

September 20, 2011 - (Free Research)
The need for more email space and the ability to send larger files prompted Wildlife Experience, an educational nonprofit outside Denver, to abandon their free service. Find out how Wildlife Experience chose Microsoft Office 365 and gained increased staff productivity, enhanced account provisioning and reduced operating expenses in this case study. 
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How Unified Communications Pays for Itself by ShoreTel

November 30, 2010 - (Free Research)
In this whitepaper, uncover best practice tips for building a comprehensive business case for unified communications (UC), as well as details about the benefits you will reap and alternate approaches to UC implementation you can implement. 
(WHITE PAPER) READ ABSTRACT |

FINRA: Compliance Guide Social Networks, Web 2.0 and Unified Communications by FaceTime Communications

September 21, 2010 - (Free Research)
This whitepaper sets out some of the key rules, guidelines and associated risks for FINRA member firms and suggests ways that organisations can use technology to protect themselves and their RRs. In addition, it looks at some of the other issues that enterprises may encounter when enabling the new internet. 
(WHITE PAPER) READ ABSTRACT |

e-Book: Chapter 6 - Ten Hidden E-Discovery Hazards by Symantec Corporation

August 2008 - (Free Research)
This paper explains Ten hidden e-discovery hazards reviewing everything from databases and storage to instant messages and smartphones which can help ward off e-discovery surprises. 
(WHITE PAPER) READ ABSTRACT |

Try Office 365 for free for 30 days by Microsoft

September 2011 - (Free Research)
Microsoft Office 365 delivers the power of cloud productivity to businesses of all sizes, helping to save time and money and free up valuable resources. 
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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
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Voice over IP Open-Source Platforms and the Session Initiation Protocol by Global Knowledge Network, Inc.

April 2006 - (Free Research)
This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years. 
(WHITE PAPER) READ ABSTRACT |

How to Make Magic with VoIP: Weighing the Options by Cisco Systems, Inc.

January 2011 - (Free Research)
VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business. 
(WHITE PAPER) READ ABSTRACT |

CW+: Mobile Voice over IP - opportunities and threats by ComputerWeekly.com

December 2010 - (Free Research)
Voice remains the most important element within the broader mobile telecoms market; however several threats exist to this mainstay  of operator revenues.  Indeed, the role that voice plays in the telecommunications ecosystem  of the future will be very different from today owing to unprecedented structural, competitive and technology drivers. 
(WHITE PAPER) READ ABSTRACT |

Google Voice: Ready for the Enterprise? by ComputerWeekly.com

January 2011 - (Free Research)
Google announced its Google Voice service in 2009 as a  "trial service, by invitation only", but it quickly became widely available in the US. Google originally stated that it was a consumer service and not meant to be an enterprise service, but the player now considers it part of its enterprise service portfolio. 
(WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Hosted VoIP Reduces Costs and Improves Efficiencies for Small Business by 8x8, Inc.

August 2009 - (Free Research)
Read this brief yet informative paper to learn how hosted VoIP can benefit your small business. 
(WHITE PAPER) READ ABSTRACT |

VoIP: How to Plan for the Bandwidth and Calculate the Cost Savings by Global Knowledge Network, Inc.

October 2005 - (Free Research)
The economic drivers for VoIP are catching the attention of CFOs, CIOs, and others involved in costs. Learn how to justify the costs of implementing VoIP and how to plan for its bandwidth. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified Communications Manager by Global Knowledge

May 2013 - (Free Research)
Unified Communications has gained status as a widely adopted way of communicating. This technology brings an incredible feature set to even smaller business entities. For most companies, the Cisco Communications Manager Express, or CUCM, can enable comprehensive voice communications with a wealth of advanced features. 
(WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

Prepare for the Future of Integrated Communications by AT&T Corp

December 2011 - (Free Research)
Many communications infrastructures use multiple platforms for voice and date, which have a complete lack of cohesion. Unfortunately, these legacy infrastructures cannot deal with the demands communications initiatives today put on them. 
(WHITE PAPER)

Optimize Multi-vendor Voice and Data Networks for Service Quality, Responsiveness, and Cost of Delivery by CA Technologies.

August 2008 - (Free Research)
Learn how CA Network and Voice Management solution improves the quality of service, reduces the impact of service disruptions and controls OPEX and CAPEX through better use of resources. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Planning, Deploying and Managing Enterprise VoIP by CA Technologies.

April 2008 - (Free Research)
The goal of this white paper is to help the reader gain a better understanding of the challenges presented by VoIP as well as what must be done from a planning and management perspective to successfully deploy VoIP. 
(WHITE PAPER) READ ABSTRACT |

Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.

November 2007 - (Free Research)
In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs. 
(WHITE PAPER) READ ABSTRACT |

Five Steps to Ensuring a Successful VoIP Migration by inContact

September 2010 - (Free Research)
This paper presents five key steps that will ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment. Continue reading to learn more about these five steps and learn how they can help you. 
(WHITE PAPER) READ ABSTRACT |

IMS Ready and Raring to Go: A New World of Voice, Video, and Data by F5 Networks

August 2007 - (Free Research)
The beliefs that IMS architecture is nearly identical to SOA within the enterprise application development market are not without merit. Read this paper to learn the key differences. 
(WHITE PAPER) READ ABSTRACT |

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