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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

PGP Whole Disk Encryption - Proactively secure confidential data on disks and removable media by PGP Corporation

February 03, 2010 - (Free Research)
PGP Whole Disk Encryption provides enterprises with comprehensive, nonstop disk encryption for Microsoft Windows and Apple Mac OS X, enabling quick, cost-effective protection for data on desktops, laptops, and removable media. The encrypted data is continuously safeguarded from unauthorized access, providing strong security. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript - Maximizing Enterprise Backup and Dedupe Performance for Greater ROI by FalconStor Software

January 26, 2010 - (Free Research)
Let’s take a look at disk and how it is fundamentally changing data protection. This presentation transcript explains how to leverage the advantages of disk for best possible backup performance and maximum ROI. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

SQL Server in the Cloud by SAVVIS

August 03, 2011 - (Free Research)
This SearchSQLServer.com E-Guide explores several options for moving data on SQL Azure migration and synchronization. 
(EGUIDE) READ ABSTRACT |

Next-gen telecom testing tools evolve for NGN services, IMS networks by Mu Dynamics

April 18, 2011 - (Free Research)
This e-guide discusses the convergence of voice, video and data on IP Multimedia Subsystem (IMS) networks and how it is driving the need for testing tools that are up to speed. Find out what key players are doing to keep pace and how integrated platforms may eliminate the need for multiple telecom testing tools and simplify the process. 
(EGUIDE) READ ABSTRACT |

Datasheet: FalconStor File-interface Deduplication System (FDS) by FalconStor Software

April 01, 2010 - (Free Research)
FalconStor® File-interface Deduplication System (FDS) is the industry’s first high availability NAS deduplication solution offering high performance, Symantec NetBackup OpenStorage (OST) integration, enterprise-level functionality, disk-to-disk (D2D) data protection, integrated replication, and global block-level data deduplication. 
(DATA SHEET) READ ABSTRACT |

All-in-One-Guide Backup, Chapter 8: Security by SearchStorage.com and NetApp

September 01, 2006 - (Free Research)
News of a lost tape or hacked data center storage can easily lead to lost customers, regulatory scrutiny and a rash of litigation that can damage a company for years. 
(WHITE PAPER) READ ABSTRACT |

Asigra Cloud backup Newsletter featuring Gartner Research for MSPs by Asigra

August 23, 2011 - (Free Research)
The introduction of smart phones has blurred the line between the professional and personal uses of IT. To stay in control of your organization's corporate data footprint – from desktops to laptops to mobile devices – organizations need to find a long term sustainable data protection strategy. 
(NEWSLETTER) READ ABSTRACT |

Using Deduplication: 5 Steps to Backup Efficiencies by Datalink

June 24, 2011 - (Free Research)
Deduplication technologies are providing many benefits for organizations seeking to optimize their backup environments. Access this exclusive resource to discover five key factors in selecting and deploying a deduplication selection. 
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The Essential Guide to SharePoint Replication by AvePoint, Inc.

August 02, 2011 - (Free Research)
This guide examines SharePoint replication as a potential solution to challenges organizations face when using SharePoint as a communication tool for geographically-disparate work sites. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Converged Video Network Security by Alcatel-Lucent

August 2008 - (Free Research)
Internet Protocol Television (IPTV) has created new opportunities for traditional voice and data carriers, the technology also comes with a high level of risk due to attacks by fraudsters and hackers. Read this paper and learn how to protect yourself. 
(WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric

January 2004 - (Free Research)
This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements. 
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Business Analytics Buying Criteria: The Three Maxims by IBM

August 2012 - (Free Research)
When evaluating business analytics systems, IT leaders must consider the performance and scalability requirements of the underlying infrastructure. This paper examines the types of business analytics software available, highlights the analytical workload demands, and buying criteria to consider for various types of business analytics software. 
(WHITE PAPER) READ ABSTRACT |

Oracle to Teradata Migration Case Studies: Realizing value and improving capabilities by Teradata

April 2011 - (Free Research)
This paper profiles four of the more than 200 Oracle customers who have migrated to a Teradata solution. The companies profiled in this paper have achieved performance improvements, additional business benefits that justify the migration cost, and successful integration of the Teradata Database with the Oracle OLTP environment. 
(CASE STUDY) READ ABSTRACT |

Listen and Learn - Improving Operations by Utilizing Customer Feedback by Mindshare Technologies

March 2008 - (Free Research)
Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. 
(WHITE PAPER) READ ABSTRACT |

How Satisfied Are Your Customers? by IBM

November 2013 - (Free Research)
This brief resource provides statistics and other insights that explain why it's more important than ever to provide excellent customer service and experiences. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Call Centre Transformation: Turning Customer Experience Into Profits by SAP AG

December 2007 - (Free Research)
Call centres have been constantly evolving since the last third of the twentieth century. This evolution will continue as innovative information technology and shifting forces of competition drive call centre transformation. Customer interaction has become an important source of differentiation for organisations. Learn more in this white paper. 
(WHITE PAPER) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc.

January 2010 - (Free Research)
To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops. 
(WHITE PAPER) READ ABSTRACT |

The 10 worst practices for Technical Support and how to overcome them by NTR Global

November 2011 - (Free Research)
Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them. 
(WHITE PAPER) READ ABSTRACT |

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global

October 2011 - (Free Research)
To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency. 
(WHITE PAPER) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 2009 - (Free Research)
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 
(WHITE PAPER) READ ABSTRACT |

Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel

August 2008 - (Free Research)
TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price. 
(WHITE PAPER) READ ABSTRACT |

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