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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

The Maturity Curve of Testing Services by Wipro Technologies

September 2008 - (Free Research)
This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service. 
(WHITE PAPER) READ ABSTRACT |

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.

April 2012 - (Free Research)
This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process. 
(WHITE PAPER) READ ABSTRACT |

Mobile Application Keeps KART Vans on a Roll by AT&T Corp

October 2011 - (Free Research)
This case study shows how The Kings County Area Public Transit Agency uses mobile applications to increase the effeciency of their rural transit vanpool program. 
(CASE STUDY) READ ABSTRACT |

Buyer's Guide to Log Management: Comparing On-Premise and On-Demand Solutions by Alert Logic

March 2007 - (Free Research)
This white paper examines and compares two solutions to log management - traditional on-premise log management managed in-house by the infrastructure team and a Software-as-a-Service (SaaS). 
(WHITE PAPER) READ ABSTRACT |

Log Management in the Cloud: A Comparison of In-House Vs. Cloud-Based Management of Log Data by Alert Logic

December 2008 - (Free Research)
This white paper presents some questions to consider when vetting your business needs against each type of log management model. 
(WHITE PAPER) READ ABSTRACT |

Simplify Compliance and Security with Novell® Sentinel™ Log Manager by Novell, Inc.

March 2011 - (Free Research)
Novell Sentinel Log Manager is delivered as an all-inclusive software appliance that enables organizations to improve IT enterprise security and simplify regulatory compliance in a cost-effective and easy way. Novell Sentinel Log Manager cuts through deployment and management cost and complexity with the expensive proprietary hardware. 
(WHITE PAPER) READ ABSTRACT |

Automated Log Management for Hybrid Cloud Environments by VMware, Inc.

May 2013 - (Free Research)
In this white paper, discover a log management tool that addresses the needs of today's dynamic environment by providing quality of service, operational efficiency, and compliance features for optimum infrastructure and application service levels. 
(WHITE PAPER) READ ABSTRACT |

Simplifying Log Collection, Storage and Analysis by ArcSight, an HP Company

September 2009 - (Free Research)
ArcSight Logger is a turnkey appliance for collection, efficient storage, and high-performance search and reporting of all enterprise log data. Read this paper to learn more details. 
(PRODUCT OVERVIEW) READ ABSTRACT |

The Case for Log Management Warehousing – An ESG Analyst Brief by Hewlett-Packard Company

March 2010 - (Free Research)
As log management and analysis needs evolve, legacy products can’t scale, accommodate uncommon log file formats, or provide the right level of real-time or historical analysis. These requirements are driving a transition to a new model called log management warehousing. 
(ANALYST BRIEF) READ ABSTRACT |

ArcSight Logger: Universal Log Management Solution by ArcSight, an HP Company

March 2011 - (Free Research)
ArcSight Logger is a universal log management solution that unifies searching, reporting, alerting and analysis across any type of enterprise log data - making it unique in its ability to collect, analyze and store massive amounts of data generated by modern networks. Check out this product brief to learn more. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Pulling the Plug on Legacy Log Management by Tripwire, Inc.

April 2010 - (Free Research)
When it comes to log management today, CSOs have been left in the lurch. According to this IDG Research Services survey, organizations are poised to “rip and replace” legacy technology to get a better handle on compliance and security. Read on to learn why so many are scrapping their old log management system and starting fresh. 
(ANALYST BRIEF) READ ABSTRACT |

Recommended Best Security Practices for Unified Communications by Polycom, Inc.

March 2012 - (Free Research)
Unified Communications (UC) can be viewed as another set of data and protocols utilizing IP networks. From a security perspective, it is very similar to other IP data services. This document describes the security issues that organizations should consider as they deploy UC, and offers Polycom's recommendations for implementing secured UC. 
(WHITE PAPER) READ ABSTRACT |

11 Myths about Microsoft Exchange Backup & Recovery by AppAssure Software, Inc.

July 2008 - (Free Research)
This paper provides us with the 11 Myths about Microsoft Exchange Backup & Recovery and, how can we overcome them with careful planning and the right toolsets. 
(WHITE PAPER) READ ABSTRACT |

Collect, store, analyze all your operations log data by Hewlett-Packard Company

June 2014 - (Free Research)
View this webcast to learn about an operations log intelligence program that enables you to easily collect, centralize, archive and search your log files. Watch now for a brief demonstration of this software and explore the many benefits it can offer your organization. 
(WEBCAST) READ ABSTRACT |

Logs: Data Warehouse Style by LogLogic, Inc.

September 2008 - (Free Research)
The LogLogic Log Management Data Warehouse enables organizations to centralize log data for easy, efficient access -- ensuring IT security, regulatory compliance, and operational efficiency. 
(WHITE PAPER) READ ABSTRACT |

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