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Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 21, 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance by Calabrio, Inc.

April 12, 2012 - (Free Research)
This white paper provides tips and best practices for succeeding with speech analytics and using it to enhance your quality assurance (QA) process. 
(WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Verint Solutions in Action AAA Washington: A Case Study by Verint Systems

April 2008 - (Free Research)
ULTRA and ULTRA analytics have equipped AAA Washington to more readily meet its compliance requirements and customer experience objectives. 
(CASE STUDY) READ ABSTRACT |

Total Quality Assurance for Businesses with a Global Business Plan by IFS

February 2013 - (Free Research)
Establishing a business that is competitive on a global spectrum can be challenging. View this white paper to learn more about how you can deploy a complete quality assurance package that provides the support your business needs. It outlines what you should be looking for in a source so you can be certain you've made the right selection. 
(WHITE PAPER) READ ABSTRACT |

The Maturity Curve of Testing Services by Wipro Technologies

September 2008 - (Free Research)
This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service. 
(WHITE PAPER) READ ABSTRACT |

E-Book: Log Management for Compliance by SearchSecurity.com & SearchCompliance.com

April 2009 - (Free Research)
Log management has become an increasingly important part of managing information technology across the enterprise. This E-Book will look at how compliance has changed IT's requirements for log management tools in general, and how the tools continue to evolve to meet security needs as well. 
(EBOOK) READ ABSTRACT |

Tripwire Log Center by Tripwire, Inc.

February 2011 - (Free Research)
A decade or more ago, logs of events recorded by firewalls, intrusion detection systems and other network devices were considered more of a nuisance than a help. There were too many of them, they weren’t easily collected, and there was no easy way to make sense of which were important. 
(WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

E-Guide A Decision Maker’s Guide to Log Management by ArcSight, an HP Company

October 2010 - (Free Research)
While often underappreciated by IT professionals, logs are an extremely useful source of data for IT shops. Often undervalued as a strategic weapon, log management tools can play a vital role in securing mission-critical data and assuring accountability. Learn what to consider when it’s time to get a handle on your logs. 
(EGUIDE) READ ABSTRACT |

Pulling the Plug on Legacy Log Management by Tripwire, Inc.

April 2010 - (Free Research)
When it comes to log management today, CSOs have been left in the lurch. According to this IDG Research Services survey, organizations are poised to “rip and replace” legacy technology to get a better handle on compliance and security. Read on to learn why so many are scrapping their old log management system and starting fresh. 
(ANALYST BRIEF) READ ABSTRACT |

Keeping Up with PCI: Implementing Network Segmentation and Monitoring Security Controls by SonicWALL

February 2010 - (Free Research)
Read this expert e-guide to get tips on establishing a process for logging activity and tying records to users, learn three main requirements for testing security controls, and find out how to implement PCI network segmentation and how it may ease PCI compliance for your organization. 
(EGUIDE) READ ABSTRACT |

Ease GLBA Compliance with LogRhythm by LogRhythm, Inc.

October 2012 - (Free Research)
Explore the ins and outs of the Gramm-Leach-Bliley Act (GLBA) and how it protects customer records and information. In addition, explore the consequences of non-compliance and learn how a particular log management solution can help you ease the compliance and reporting process. 
(WHITE PAPER) READ ABSTRACT |

IT in the Electronic Hospital by SearchHealthIT.com

August 2009 - (Free Research)
The federal government’s push for electronic healthcare records has made compliance and data security even more pressing. This e-guide offers a look at where healthcare IT leaders should begin, and what they should watch out for as they move to embrace the HITECH Act, HIPAA and other initiatives. 
(EGUIDE) READ ABSTRACT |

Leading Pharmaceutical Company Reduces Costs to Meet CFR Compliance Through Digital Signature Implementation by Hexaware Technologies

October 2011 - (Free Research)
In this brief case study, discover eSignature's method of capturing electronic signatures at appropriate points in the work flows, storing relevant information, and enabling an audit trail to be retrieved for each applicable asset. 
(CASE STUDY) READ ABSTRACT |

DataSheet: Rational Quality Manager by IBM

December 2010 - (Free Research)
IBM Rational Quality Manager offers two views on the individual user’s dashboard: A work-item list that shows a tester what work has been assigned to him or her, and a team event log that updates automatically as activities occur/progress. Together these views help ensure that everyone is on the same page. 
(DATA SHEET) READ ABSTRACT |

Mahaska Case Study by Imprivata

February 2014 - (Free Research)
This case study shows how Mahaska Health Partnership implemented a single sign-on (SSO) along with finger biometrics for on-site users and OTP tokens for remote access. 
(CASE STUDY) READ ABSTRACT |

Quality reports and accelerated turnaround time at Multicare by Nuance

March 2014 - (Free Research)
This brief video addresses a solution to quickly get voice to text and spin it around almost instantaneously to send to the next level of care so that the patient's records, physician's notes, and other important information transferred successfully. 
(VIDEO) READ ABSTRACT |

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