Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Public complaints case study by SAS Institute Inc. March 21, 2013 - (Free Research) With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions.  (CASE STUDY) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

MapXTreme Java Edition Data Sheet by Pitney Bowes Business Insight January 01, 2007 - (Free Research) MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet.  (DATA SHEET) READ ABSTRACT |

UC Messaging by CDW Corporation March 11, 2011 - (Free Research) Watch this videocast to learn how visual voice mail, speech recognition and voice-to-text can improve information sharing.  (VIDEOCAST) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

7 Criteria to Consider When Embedding BI by Tableau Software August 16, 2010 - (Free Research) Though there’s no simple answer to “buy or build,” there are criteria — seven, in fact, that can guide you to make a well informed decision. This paper helps you identify and evaluate each one.  (WHITE PAPER) READ ABSTRACT |

Infor - ERP VISUAL by Infor September 2008 - (Free Research) Infor ERP VISUAL combines affordability and deep functionality, and is ideal for high growth, mixed-mode manufacturers who need a modular solution. Learn why more than 4,000 businesses trust Infor ERP VISUAL to run their operations.  (DEMO) READ ABSTRACT |

What is response to Visual Analytics from customers by SAS Institute Inc. February 2013 - (Free Research) If visual analytics seems like an overwhelming prospect, take a look at this brief video to learn about customer reactions to one visual analytics system, and discover how it expanded the use of analytics in organizations by allowing users of all skill levels to navigate the program.  (VIDEO) READ ABSTRACT |

Penn National Insurance: Real-Time Documents Provide Faster Time to Market with a Personal Touch by Exstream Software April 2008 - (Free Research) Penn National Insurance wanted to deploy a single, comprehensive infrastructure for its batch and real-time document applications. Exstream Software's Dialogue enterprise personalization solution met this goal, improving time to market ...  (CASE STUDY) READ ABSTRACT |

Analyst's take: New Microsoft Visual Studio Team System offers more benefits to users by ComputerWeekly.com January 2011 - (Free Research) Microsoft Visual Studio Team System enables companies to increase productivity in development environments and adopt cost-reducing strategies such as follow the sun.  Microsoft Visual Studio 2010 Ultimate will give users more ways to achieve these improvements.  (WHITE PAPER) READ ABSTRACT |

Optim Data Growth Solution for Oracle E-Business Suite by IBM Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information.  (SOFTWARE PRODUCT)

Oracle Database 11g on Windows: Development and Deployment by Oracle Corporation March 2008 - (Free Research) This white paper focuses specifically on .NET development with the Oracle database and Oracle database server integration with Windows.  (WHITE PAPER) READ ABSTRACT |

Visual Discovery Tools by SearchBusinessAnalytics March 2013 - (Free Research) Visual discovery tools help enable business users to access and analyze data with minimal assistance from the IT department. Consult this white paper to learn more about who the target users of visual discovery tools are and how they help analyze data in a variety of systems.  (WHITE PAPER) READ ABSTRACT |

SAS CEO Jim Goodnight talks about Visual Analytics by SAS Institute Inc. February 2013 - (Free Research) A lot of business users and analytics are confronted with large amounts of new data every day. In this brief webcast, SAS CEO Jim Goodnight discusses a visual analytics tool that provides analytical visualizations like forecasting, progressions, and correlations that traditional BI tools don't provide.  (VIDEO) READ ABSTRACT |

For big data, Cosmos Bank uses SAS® Visual Analytics by SAS Institute Inc. March 2013 - (Free Research) Cosmos bank needed a high-performance analytics technology with real-time capabilities in order to handle large volumes of customer and transactional data.  Read this brief case study to see how they implemented a visual analytics platform to increase the efficiency and effectiveness of their big data management.  (CASE STUDY) READ ABSTRACT |

Building Multi-language Applications with Visual Studio by OpenMake Software April 2008 - (Free Research) This white paper discusses the steps necessary to improve software build functionality of Microsoft Visual Studio 2005 and 2008 with Microsoft Team Foundation Server.  (WHITE PAPER) READ ABSTRACT |

Adobe Flash Builder 4 by Adobe Systems, Inc. January 2011 - (Free Research) Enterprises are challenged to create easy to use rich Internet applications that enable users and customers to access and interact with data and content in more intuitive and visual ways. Download this trial software to learn more.  (DOWNLOAD)

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9 May 2013 - (Free Research) Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.  (EGUIDE) READ ABSTRACT |

Cost-Saving Tips for Contact Centers by Five9 May 2013 - (Free Research) For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.  (EGUIDE) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect December 2012 - (Free Research) You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service.  (WHITE PAPER) READ ABSTRACT |

The mini-guide to social customer service by Salesforce.com July 2012 - (Free Research) <p>Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.</p>  (WHITE PAPER) READ ABSTRACT |

Eight Strategies for First Rate Customer Service by Cisco Systems, Inc. February 2008 - (Free Research) This paper provides eight strategies for creating a relationship with your customers that will keep them coming back.  (WHITE PAPER) READ ABSTRACT |

Oracle Advanced Customer Services: Solution Support Center by Oracle Corporation February 2008 - (Free Research) The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.  (WEBCAST) READ ABSTRACT |

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