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Independent Lab Comparative Review by Avaya

June 15, 2011 - (Free Research)
MierConsulting engineers conducted an hands-on, comparative review of three leading contact center packages, focusing on these products' multimedia, mixed voice and text-based contacts - capabilities. 
(PRODUCT REVIEW) READ ABSTRACT |

More Than a Vision: SAP's Perfect Plant in the Chemical Industry by SAP America, Inc.

August 07, 2009 - (Free Research)
Find out what ARC has to say about SAP's progress towards turning the "perfect plant vision" into reality by leveraging the chemical industry value network. SAP is also well-aligned with ARC's thought leadership models related to collaborative manufacturing Management. 
(WHITE PAPER) READ ABSTRACT |

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance by Avaya

November 11, 2013 - (Free Research)
This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions. 
(WHITE PAPER) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 21, 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Static Application Security Testing by Veracode, Inc.

February 17, 2011 - (Free Research)
In this research, we analyze the evolution of the static application security testing market, and evaluate its vendors according to their business and technology vision, as well as their ability to execute against that vision in their products and services. 
(WHITE PAPER) READ ABSTRACT |

5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up by Rally Software

August 2008 - (Free Research)
Existing agile methods often focus on small, single-team projects, overlooking the broader impact of large programs. This paper outlines a distinct planning framework that has been successful in large-scale agile software development projects and relies.. 
(WHITE PAPER) READ ABSTRACT |

Symantec Vision 2012: 4 Highlights by Symantec Corporation

June 2012 - (Free Research)
This year’s annual Symantec Vision conference in Las Vegas offered focus groups, interactive labs, opportunities for certification and one-on-one sessions with Symantec software experts. Check out this brief E-Guide to learn the specific highlights and announcements made at this event. 
(EGUIDE) READ ABSTRACT |

CRM Buyer’s Guide – 2011 Edition by SearchCRM

June 2011 - (Free Research)
Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market. 
(EBOOK)

The IBM Rational Jazz Strategy for Collaborative Application Lifecycle Management by IBM

November 2011 - (Free Research)
This white paper discusses the vision for the Jazz initiative, the technology and associated products from Rational and its partners, and the community that is participating in all of these elements. It includes experiences shared by users of Rational Jazz products as well as those of partners building complementary Jzzz-based capabilities. 
(WHITE PAPER) READ ABSTRACT |

5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up by Rally Software

June 2012 - (Free Research)
This paper assesses agile methods used in multi-team projects. Read more inside to explore evaluations of the requirements associated with scaling projects and applying basic agile principles to those requirements. Additionally, learn about the impact that an agile framework has on core lean principles muri, mura, and muda. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Lands' End's CIO Shares Soft-Sell Strategies for the Cloud by Dell, Inc. and Intel®

March 2012 - (Free Research)
This brief expert e-guide from SearchCIO.com explains how CIO Steve Cretney successfully pitched his case for a new cloud computing model at Lands' End. Read this now and also gain leadership intuition to help you sharpen your soft skills and convince your business' leaders to share your vision, too. 
(EGUIDE) READ ABSTRACT |

An Introduction to the HP Virtual Server Environment by PC Connection and HP

July 2007 - (Free Research)
The VSE is a suite of HP virtualization products and solutions that run on HP 9000 and HP Integrity servers. 
(BOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

The Mixed Blessings of Contact Center Automation by SearchCRM

May 2014 - (Free Research)
Contact center technologies ease customer frustration with call center inefficiency, but they don't replace the human touch. 
(EBOOK) READ ABSTRACT |

Agile Business eBook Excerpt - Build the Right Thing by Rally Software

November 2013 - (Free Research)
Great companies build products that customers love. While this means they build valuable and useful features, it also means they don't build things that aren't valuable. Access this guide to understand how a unifying vision and customer-centric mindset avoids the wasted time, money, and demoralized morale that come with building the wrong thing. 
(WHITE PAPER) READ ABSTRACT |

International Cruise & Excursions, Inc. by Aspect

January 2008 - (Free Research)
ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales. 
(CASE STUDY) READ ABSTRACT |

Strategies to Capture Greater Value from Systems Engineering by IBM

November 2013 - (Free Research)
Access this helpful white paper to learn how you can capture greater value from systems engineering by embracing a more holistic approach to manage complexity in both product and process. 
(WHITE PAPER) READ ABSTRACT |

Create the Optimal Architecture for Your Critical Applications by IBM

January 2009 - (Free Research)
IBM has the vision, expertise, experience and product offerings that enable you to build an optimal architecture for application performance that drives business success. 
(WHITE PAPER) READ ABSTRACT |

Valeo Drives Global Best Practices by Apriso Corporation

April 2011 - (Free Research)
Read this case study and learn how Valeo realized its vision to continuously improve product innovation, operations and logistics performance by using Apriso’s FlexNet software to achieve inventory tracking, material flow visibility, and packaging and labeling compliance goals across its enterprise. 
(CASE STUDY) READ ABSTRACT |

Intelligent Data Management for SMBs by Dell, Inc.

January 2009 - (Free Research)
The Intelligent Data Management (IDM) approach is used to simplify IT with products, services, and partnerships that make it easy and affordable for SMBs to manage and leverage their information from creation to end of life. 
(ARTICLE) READ ABSTRACT |

Using electronic contact details for marketing by Experian QAS

December 2009 - (Free Research)
What does an e-Marketer do when he or she gets to work? What tasks do they perform that are impacted upon by legislation and regulation? Let's take a look at a simplified view where we acquire, hold and use electronic contact information e.g. email addresses and see how legislation and regulation has an impact. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: The Assembly Plant of the Future: Restructuring manufacturing processes to meet the global challenge by Apriso Corporation

March 2011 - (Free Research)
In this webcast transcript, Joe Barkai, practice director at IDC Manufacturing Insights, presents IDC's vision of a "global plant floor" that standardizes production and supply chains by using integrated ERP, product lifecycle management (PLM), manufacturing execution systems (MES), and other tools to reduce complexity and increase standardization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Upgrading to Cisco Unified Communications Manager Business Edition 6000 by Cisco Systems, Inc.

October 2011 - (Free Research)
Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination. 
(WHITE PAPER) READ ABSTRACT |

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