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Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)
March 2008 - (Free Research)
IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 
(CASE STUDY) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research)
The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 
(EBOOK) READ ABSTRACT |

Call Center Workforce Management Software Best Practices by Infor WFM Workbrain
January 2012 - (Free Research)
The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. 
(EGUIDE) READ ABSTRACT |

Improved Manageability and Availability Spur Move to Virtualize Desktops by AMD and VMware, Inc (E-mail this company)
July 2007 - (Free Research)
Many companies have turned to virtualization technologies for their servers and in their data centers to simplify administration and to reduce management chores and operating costs while maintaining reliability and safeguarding against disasters. Companies are now looking to apply the same technology to their desktop computers. 
(WHITE PAPER) READ ABSTRACT |

CIO Research Whitepaper – Redefining Backup & Recovery: A Call to CIOs by CommVault Systems, Inc.
August 2011 - (Free Research)
Backup and recovery as we know it is changing. Increasing complexity in the data center, including the rapid deployment of virtual servers, ever expanding compliance requirements, and increasing amounts of sensitive data on mobile devices has put more strain on backup and recovery. 
(WHITE PAPER) READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact
September 2011 - (Free Research)
This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. 
(WHITE PAPER) READ ABSTRACT |

Global Instant Remote Support for Multi-Agent Teams by NTR Global
November 2011 - (Free Research)
Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit. 
(TRIAL SOFTWARE) READ ABSTRACT |

Data Deduplication Approaches: Solving Today's Most Common Backup Problems by Quantum Corporation
December 2008 - (Free Research)
This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system 
(ANALYST REPORT) READ ABSTRACT |

VDI Done Differently: A Case Study - Planned Parenthood League of Massachussetts by Virtual Computer, Inc.
May 2011 - (Free Research)
This case study reveals how the IT department for one of the largest freestanding health care providers in the state of Massachusetts reduced operational costs and improved computing experience for their end-users through virtualization. 
(CASE STUDY) READ ABSTRACT |

Security - Pix 500 Series Firewalls by Cisco Systems
The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
(HARDWARE PRODUCT)

Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc.
January 2012 - (Free Research)
Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes. 
(WHITE PAPER) READ ABSTRACT |

Mobility - Aironet 1100 Series by Cisco Systems
The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
(HARDWARE PRODUCT)

The power of Call Centers and Customer Loyalty by Infor CRM
February 2012 - (Free Research)
Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. 
(EGUIDE) READ ABSTRACT |

VX-Xpress WAN Op Download by Silver Peak
February 2012 - (Free Research)
Download Silver Peak’s VX-Xpress is the world’s first self-service website for Virtual WAN Optimization. 
(DOWNLOAD) READ ABSTRACT |

Building the Next-Generation Data Center – A Detailed Guide by CA Technologies.
April 2011 - (Free Research)
Read this paper to learn how software vendors are offering virtualization management software that offers robust features and has well defined roadmaps. Read on to learn how to build the next-generation data center and overcome the challenges of managing a virtual infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 2011 - (Free Research)
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 
(WHITE PAPER) READ ABSTRACT |

Storage Magazine October 2011 by SearchStorage.com
October 2011 - (Free Research)
In the October 2011 cover story of Storage magazine, Phil Goodwin provides a status update on solid-state storage technology. Learn about the various use cases for solid-state storage and find out the different forms of solid-state technology on the market today. 
(EZINE) READ ABSTRACT |

Reducing Backup Volume: Key Ways your Organization can Save by Quantum Corporation
October 2008 - (Free Research)
This case study explains how Quantum DXi3500 Saves Virtual Iron Time & Money with 95% Reduction in Backup Volume and Saving $12,000 annually on tape media costs. 
(CASE STUDY) READ ABSTRACT |

Adapt your contact center for increased customer satisfaction by inContact
January 2012 - (Free Research)
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 
(VIDEO) READ ABSTRACT |

North American Contact Center Industry 2011: A Mid-Year Update and Forecast by Calabrio, Inc.
January 2012 - (Free Research)
This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry. 
(WHITE PAPER) READ ABSTRACT |

Reducing Backup Volume: Key Ways your Organization can Save by Quantum Corporation
February 2010 - (Free Research)
This case study explains how Quantum DXi3500 Saves Virtual Iron Time & Money with 95% Reduction in Backup Volume and Saving $12,000 annually on tape media costs. 
(CASE STUDY) READ ABSTRACT |

Improving Data Center Performance through Virtualization of SQL Server Databases by Dell, Inc. and Intel
October 2010 - (Free Research)
Small and medium businesses need to support growth while wringing every ounce of value out of the investments they've already made. This paper looks at the benefits of virtualizing SQL Server databases, as well as how to get the most out of your virtual infrastructure. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation
April 2011 - (Free Research)
This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more. 
(WHITE PAPER) READ ABSTRACT |

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