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Best Practices for Remote Support and Services by Citrix Online-GotoAssist
July 2008 - (Free Research)
After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.
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Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc
February 2008 - (Free Research)
In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more.
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Cisco 2800 Series by Cisco Systems, Inc
The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections.
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ERP for Service Organizations by Epicor Software Corporation.
Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.
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Cisco Catalyst 3750 Series Switches by Cisco Systems, Inc
The Cisco Catalyst 3750 Series Switch is an innovative product for midsize organizations and enterprise branch offices.
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Astea Alliance Service Management Suite by Astea International Inc.
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Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
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Securing Your Business with Your Network: Security Made Simple by Cisco Systems, Inc
February 2008 - (Free Research)
Network security is essential for your business because it allows employees and vendors to access company voice and data services over a secure network connection, wherever they may be located. Read this paper to learn how to secure your business network
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Cisco Catalyst 3560 Series Switches by Cisco Systems, Inc
The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration.
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Networking Basics: What You Need to Know by Cisco Systems, Inc
October 2008 - (Free Research)
The switch, one aspect of your networking basics, would serve as a controller, allowing the various devices to share information and talk to each other.
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ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions
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ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.
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IP Phone 7900 by Cisco Systems, Inc
The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an even better end-user experience.
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The Tech Insider's Guide to I/O Virtualization by Xsigo Systems
August 2008 - (Free Research)
This guide reviews the factors driving virtual I/O adoption, how virtual machine technologies benefit from virtual I/O, and the specific solutions that are available now.
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Avaya Unified Communications Can Reduce Cell Phone Expenses by Avaya, Inc
July 2008 - (Free Research)
By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level.
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Hosted Virtual Desktop Solutions and Strategies Solid ICE™ by Qumranet, Inc.
May 2008 - (Free Research)
In Solid ICE, a user’s desktop runs inside a KVM virtual machine on a server in the data center, and the user connects to it from a stateless thin-client using a remote rendering technology called SPICE™.
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