Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc.
		BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks. BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, more... >> Discover more offerings from F5 Networks.
		Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.

Best Practices for Remote Support and Services by Citrix Online-GotoAssist July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc February 2008 - (Free Research) In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Cisco 2800 Series by Cisco Systems, Inc The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Cisco 850 Series Integrated Services Routers by Cisco Systems, Inc The Cisco® 850 Series of secure broadband and wireless routers is part of the Cisco Integrated Services Router portfolio.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Cisco Catalyst 2950 Series Switches with Enhanced Image SW by Cisco Systems, Inc The Cisco Catalyst 2950 Series switches offer enhanced data security through a wide range of security features.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Cisco Catalyst 3750 Series Switches by Cisco Systems, Inc The Cisco Catalyst 3750 Series Switch is an innovative product for midsize organizations and enterprise branch offices.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Securing Your Business with Your Network: Security Made Simple by Cisco Systems, Inc February 2008 - (Free Research) Network security is essential for your business because it allows employees and vendors to access company voice and data services over a secure network connection, wherever they may be located. Read this paper to learn how to secure your business network  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Cisco Catalyst 3560 Series Switches by Cisco Systems, Inc The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Networking Basics: What You Need to Know by Cisco Systems, Inc October 2008 - (Free Research) The switch, one aspect of your networking basics, would serve as a controller, allowing the various devices to share information and talk to each other.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Voice over IP/Telephony - Out-of-Band Management Products by Avocent Help Vonage Manage Remote, Lights-Out Data Centers by Avocent. February 2008 - (Free Research) Vonage is a pioneer in the broadband phone industry, helping to set the standard for pricing, features, call quality and reliability for the Voice over Internet Protocol (VoIP) category. To support its product offerings, read how out...  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Cisco Small Business 100 Series Secure Broadband Routers by Cisco Systems, Inc The Cisco® Small Business Series of secure broadband routers addresses the needs of small businesses, providing affordable, easy-to-use, and secure broadband access for data-only applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this company) April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center: Optimizing a Self Service Contact Center With Speech, VoIP, Data Integration and Performance Analytics by Astute Solutions (E-mail this company) November 2006 - (Free Research) This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company) ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

IP Phone Applications Provide a Recipe for Success - An Article from IQ Magazine by Cisco Systems, Inc November 2008 - (Free Research) Read this paper to learn how, a Subway sandwich franchisee used network applications on IP phones to increase efficiency and motivate employees. Discover how a new card management and staffing outcall applications alone saved about $500,000 the first year.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IP Phone 7900 by Cisco Systems, Inc The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an even better end-user experience.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

The Tech Insider's Guide to I/O Virtualization by Xsigo Systems August 2008 - (Free Research) This guide reviews the factors driving virtual I/O adoption, how virtual machine technologies benefit from virtual I/O, and the specific solutions that are available now.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Go Green and Increase Profitability with Virtual Contact Centers by Avaya, Inc June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Avaya Unified Communications Can Reduce Cell Phone Expenses by Avaya, Inc July 2008 - (Free Research) By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

FastWeb Deploys Out-of-Band Management Tools to Remotely Manage Its Data Centers by Avocent. February 2008 - (Free Research) Read how an integrated, out-of-band management system, with Cyclades AlterPath Manager E2000 appliance at its heart, allows FastWeb to access, diagnose, monitor & restore networked hardware, including routers, se…  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Hosted Virtual Desktop Solutions and Strategies Solid ICE™ by Qumranet, Inc. May 2008 - (Free Research) In Solid ICE, a user’s desktop runs inside a KVM virtual machine on a server in the data center, and the user connects to it from a stateless thin-client using a remote rendering technology called SPICE™.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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