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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
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Cloud Services Trends to Watch by Oracle Corporation

October 25, 2012 - (Free Research)
Customers have many lingering questions about just how extensively – and for which functions – cloud services should be deployed. In this report, discover how trends emerging this year are influencing decisions regarding the deployment of cloud services. 
(WHITE PAPER) READ ABSTRACT |

Top Five Considerations for Self-Service BI Dashboards by IBM

August 19, 2013 - (Free Research)
This resource introduces a self-service BI technology that allows users to manage their own analytics needs. View now to discover how self-service BI can help your organization, and learn the top 5 things to consider before implementing such a technology. 
(WHITE PAPER) READ ABSTRACT |

IT Transformation Consulting Services: Align Your Technology Direction by Hewlett-Packard Company

December 17, 2012 - (Free Research)
This brief white paper demonstrates how your organization can make the right choices to transform your IT so that it's fully aligned with business goals by employing consulting services that create an integrated, strategic IT roadmap. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact™ of IBM Rational Service Virtualization and Test Automation Solutions by IBM

July 31, 2013 - (Free Research)
Access this Forrester report to explore the total economic impact of IBM Rational Service Virtualization and Test Automation tools. Read on to explore the benefits, costs, and associated risks of investing in these service virtualization technologies. 
(WHITE PAPER) READ ABSTRACT |

Lessons from testing service-oriented architectures by IBM

July 31, 2012 - (Free Research)
This white paper gathers together eight key lessons that have emerged from leading companies' service oriented architecture (SOA) testing efforts.  By reading this paper, testing teams, project managers, developers and architects will learn how to avoid some of the most common testing pitfalls, how to mitigate certain pervasive issues, and more! 
(WHITE PAPER) READ ABSTRACT |

Continuous Integration and Test Virtualization in a Mainframe World by IBM

March 20, 2013 - (Free Research)
Access this helpful webcast to learn how continuous integration and service virtualization technology enable you to rapidly and continuously test multi-platform composite application environments. 
(WEBCAST) READ ABSTRACT |

Agile, Secure, Reliable: World-Class Customer Service in the Cloud by Oracle Corporation

January 02, 2014 - (Free Research)
The following e-book outlines the extensive benefits to moving customer service to the cloud. 
(WHITE PAPER) READ ABSTRACT |

How to Consolidate, Optimize, and Deploy Oracle Database Environments Including Multitenant Databases by Oracle Corporation

December 31, 2013 - (Free Research)
In this comprehensive white paper, get an overview of Oracle Optimized Solution for Oracle Database, which creates an ideal infrastructure for consolidating database services. Learn how it defines a flexible architecture for delivering fast, scalable, and continuous service for mission-critical database applications. 
(WHITE PAPER) READ ABSTRACT |

Oracle Service Cloud Integration with Oracle Siebel Service by Oracle Corporation

August 31, 2013 - (Free Research)
This paper discusses Oracle's unique approach to leveraging Oracle Service Cloud functionality with their existing Siebel Contact Center and Service functionality. Inside, learn how, by integrating the two solutions, customer acquisition, retention, and efficiencies can be improved. 
(WHITE PAPER) READ ABSTRACT |

Application Services: Connect and grow to create seamless, secure, and context-aware experiences by Hewlett-Packard Company

December 31, 2011 - (Free Research)
Access this whitepaper to learn how third-party IT services can drastically ease the pain of modernizing your IT portfolio. 
(WHITE PAPER) READ ABSTRACT |

Agile and Service Virtualization: Coming Together For Faster Software Delivery by Hewlett-Packard Company

February 07, 2014 - (Free Research)
View this informative webcast to learn how service virtualization can boost your Agile development efforts, by creating virtualized services for anywhere, anytime access. 
(WEBCAST) READ ABSTRACT |

Treasure Data Service: The first cloud service for the entire data pipeline by Treasure Data (E-mail this company)

January 08, 2014 - (Free Research)
This brief resource introduces the first cloud service for the entire data pipeline. Inside, learn how this strategy can help you acquire, store, and analyze customer information and big data. 
(WHITE PAPER) READ ABSTRACT |

Smarter customer service with IBM business analytics by IBM

August 30, 2013 - (Free Research)
View this resource to learn how your business can build better relationships with your customers by utlizing business analytics. 
(WEBCAST) READ ABSTRACT |

Transforming customer service with business analytics by IBM

August 29, 2013 - (Free Research)
This paper describes how business analytics can help customer service departments acquire the information and capabilities to move from being centers that solely field complaints to being a competitive resource that enhances customer experience. 
(WHITE PAPER) READ ABSTRACT |

How to Transform Your Mobile Customer Care Strategy by Oracle Corporation

March 31, 2014 - (Free Research)
The following white paper explores how by implementing a smart connected integration (SCI) strategy, a company can begin and nurture a better path to mobile customer service. 
(WHITE PAPER) READ ABSTRACT |

Mobile as a Platform for Business Service Innovation by CA Technologies.

February 14, 2014 - (Free Research)
This informative paper examines a mobile services management solution that can help your organization build a strategy to support and drive business service innovation. 
(WHITE PAPER) READ ABSTRACT |

Vblock Drives Enterprise Cloud Growth for CSC by VCE (E-mail this company)

October 09, 2013 - (Free Research)
Faced with the need to meet client demands for cloud-based IT support, systems integrator Computer Sciences Corporation (CSC) needed to find a new infrastructure that was built to handle cloud deployments. Read this case study to discover the approach they took. 
(WHITE PAPER) READ ABSTRACT |

Skyscape Captures Market with New Cloud Services by VCE (E-mail this company)

October 08, 2013 - (Free Research)
Read this case study to discover how Skyscape Cloud Services was able to achieve total granular control over service delivery, automated orchestration and protective monitoring, lower operating costs, and more. 
(CASE STUDY) READ ABSTRACT |

White paper: Benefits of Deploying a Cloud to Deliver Database as a Service by Oracle Corporation

January 31, 2013 - (Free Research)
Cloud computing doesn't just mean virtualization -- it applies to higher level services, such as database and application services as well. In this white paper, explore the benefits of a technology designed specifically for deploying a Database-as-a-Service (DBaaS) cloud environment. 
(WHITE PAPER) READ ABSTRACT |

White Paper: Save Money, Reduce Risk, and Increase Agility When Deploying Oracle Database Systems by Oracle Corporation

December 31, 2013 - (Free Research)
In this white paper, learn how Oracle Optimized Solution for Oracle Database promises to help IT consolidate database services, better utilize resources, and contain infrastructure costs. 
(WHITE PAPER) READ ABSTRACT |

Market Snapshot™ Report: Service Virtualization by Hewlett-Packard Company

December 11, 2012 - (Free Research)
Increasing customer and business demands are forcing organizations to rethink the way they develop and delivery business-critical applications. One of the most innovative strategies developed to streamline application delivery is service virtualization, which reduces constraints that impact cost, quality, and schedule. 
(WHITE PAPER) READ ABSTRACT |

Infrastructure Alone Does Not a Cloud Make by Hewlett-Packard Company

February 13, 2014 - (Free Research)
There's more to the cloud than just infrastructure provisioning, and if you don't take advantage of the other services cloud has to offer, you're not reaping all the benefits. View this webcast to learn about cloud service automation technology that offers comprehensive lifecycle management for managing application and infrastructure services. 
(WEBCAST) READ ABSTRACT |

Dimensional Research - Uncovering the Business Value of IT Service Management by Hewlett-Packard Company

December 31, 2011 - (Free Research)
The rapidly changing world of IT can be tough to adapt to, especially with further decentralization via the cloud. This white paper highlights IT service management and how it can increase your business efficiency. 
(WHITE PAPER) READ ABSTRACT |

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company)

June 21, 2012 - (Free Research)
Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues. 
(WHITE PAPER) READ ABSTRACT |

CSC partners with VCE to jump-start cloud business with Vblock™ Infrastructure Systems by VCE (E-mail this company)

December 30, 2011 - (Free Research)
This case study explores the solution one of your peers implemented to meet the growing needs of their client base, ensure availability, performance, and security, and increase their competitive advantage in the cloud services market. 
(CASE STUDY) READ ABSTRACT |

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