Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM by SugarCRM Inc. June 02, 2009 - (Free Research) A CRM system can help drive sales performance, so the decision of which CRM provider is right for your sales organization is very important. This paper discusses the benefits of having SugarCRM® as your CRM provider and how it is based on commercial open source software, which gives the product a variety of benefits over other CRM providers.  (WHITE PAPER) READ ABSTRACT |

How to control abuse of social networking on mobile devices by ComputerWeekly.com November 25, 2010 - (Free Research) The numbers of employees using some form of mobile technology while working has soared. The benefits to the organisation are well documented; employees are more contactable, will probably extend their working days and should be more productive.  (WHITE PAPER) READ ABSTRACT |

New Sugar 5.0 Platform Capabilities and Advanced CRM Functionality by SugarCRM Inc. December 2007 - (Free Research) Join Chris Harrick, Senior Director of Product Marketing at SugarCRM as he gives an in-depth look at enhancements and new CRM features of this upcoming release.  (WEBCAST) READ ABSTRACT |

Streamlining Sales Processes to Boost Performance: Five best practices for optimizing the sales pipeline by SugarCRM Inc. June 2009 - (Free Research) When chosen wisely and used appropriately, technology can have a positive impact on both the sales process management and the results of managing the sales effort more efficiently. SugarCRM can remedy the gap in four crucial areas. And it does so very economically, avoiding a fifth mistake, spending more money than you have to in order to improve.  (WHITE PAPER) READ ABSTRACT |

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc. July 2011 - (Free Research) The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.  (WHITE PAPER) READ ABSTRACT |

CRM and Small Business: Smaller, Faster, Better by SugarCRM Inc. August 2011 - (Free Research) The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM May 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.  (EZINE)

CRM Buyer’s Guide – 2011 Edition by SearchCRM June 2011 - (Free Research) Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  (EBOOK)

Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional by SugarCRM Inc. November 2010 - (Free Research) Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to  track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional.  (CASE STUDY) READ ABSTRACT |

The future of mobile CRM by SugarCRM Inc. March 2012 - (Free Research) In this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape.  (EGUIDE) READ ABSTRACT |

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc. October 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.  (EBOOK)

The Social CRM Playbook by SugarCRM Inc. August 2011 - (Free Research) This white paper will provide an outline of the broad steps you should take in building a social CRM strategy and a overview of how you can pair that strategy with technology to enable your business to practice real social CRM.  (WHITE PAPER) READ ABSTRACT |

BLS Telecom Improves Customer Support Management with Sugar Professional by SugarCRM Inc. November 2010 - (Free Research) This case study discusses how in order to fight delayed resolutions of customer support issues, inefficient workflow management and decentralized data, BLS Telecom switched to Sugar Professional. Continue reading to learn how, with Sugar Professional, BLS telecom improved customer support management.  (CASE STUDY) READ ABSTRACT |

E-Book: Leveraging CRM to Increase Sales Effectiveness in a Challenging Economy by SugarCRM Inc. September 2010 - (Free Research) This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization.  (EBOOK) READ ABSTRACT |

Pervasive Video: Helping the Enterprise of Today and Tomorrow by Dimension Data December 2012 - (Free Research) Uncover why taking your video conferencing to the next level – pervasive video – provides video access to users across the world, increasing collaboration and productivity easily and efficiently – and helping you reap all the benefits video conferencing truly has to offer.  (WHITE PAPER) READ ABSTRACT |

Video Conferencing: The Key to Successful DR? by Dimension Data August 2012 - (Free Research) This E-Guide from SearchNetworking.com describes how businesses of all sizes can benefit from video conferencing technology. View now to learn the increasing role video is playing in not only collaboration and connectivity but also disaster recovery initiatives and maintaining business continuity.  (EGUIDE) READ ABSTRACT |

What Pervasive Video Can Do For You by Dimension Data July 2012 - (Free Research) Video-enabled communication and collaboration methods are being adopted to achieve improved collaboration, productivity and innovation. This paper outlines the results of a recent survey conducted amongst 50 senior IT decision-makers, detailing the types of video platforms their organizations are employing, business drivers and more.  (WHITE PAPER) READ ABSTRACT |

Guide to Deploying and Troubleshooting Video in the Enterprise by Fluke Networks December 2010 - (Free Research) Recently, a study commissioned by Cisco® Systems made a prediction that added a new word to the lexicon of the network engineer and IT director: zetabyte. The study predicted that by 2013, two-thirds of a zetabyte of video traffic would be on corporate networks.  (WHITE PAPER) READ ABSTRACT |

Technology Brief: An Introduction to Video in the Enterprise by Fluke Networks October 2010 - (Free Research) To help you get ready for video, Fluke Networks developed a four-page technology primer “An Introduction to Video in the Enterprise” that covers key market drivers, the four major types of video, and illustrates how streaming applications works.   (WHITE PAPER) READ ABSTRACT |

Next Generation Enterprise WAN Video Deployment Guide  by Cisco Systems, Inc. October 2011 - (Free Research) Read this white paper to learn how to leverage intelligent new technologies that can address the predictability, performance, quality and security challenges associated with the transmission of video and rich media over enterprise networks.  (WHITE PAPER) READ ABSTRACT |

Take the Guesswork Out of Video Collaboration Management by Cisco Systems, Inc. January 2012 - (Free Research) Enterprises that employ collaboration in their business practices can benefit from using a collaboration management solution to improve manageability, prevent issues, and provide a high-quality user experience.  (WEBCAST) READ ABSTRACT |

Watch It: How to Do Video Surveillance for a Higher ROI by Cisco Systems, Inc. January 2011 - (Free Research) Video surveillance helps keep an eye on things. But what is its return on investment (ROI) at your business? The technology that you use determines the value you can get. In comparison to cloud-circuit television (CCTV), the increasingly popular digital IP video surveillance offers more ROI. Continue reading this paper to find out why.  (WHITE PAPER) READ ABSTRACT |

Consider the User Experience and Operational Efficiency by Cisco Systems, Inc. November 2010 - (Free Research) Cisco Services presents a series of four white papers to provide a framework for discovering compelling business cases and identifying the necessary services needed to deliver the desired experience. The second white paper in the series covers critical knowledge areas in the successful planning and design of a medianet or media-optimized network.  (WHITE PAPER)

Live and On-Demand: Streaming Video with LifeSize UVC Video Center by LifeSize July 2012 - (Free Research) Learn why video streaming has become a key part of the communications strategy of today's organizations, and how this tool can help you increase connectivity, save budget dollars, and boost productivity.  (WHITE PAPER) READ ABSTRACT |

How Mobility is Changing the Video Conferencing Landscape: Industry Trends and Deployment Best Practices by LifeSize July 2012 - (Free Research) This paper explores the growing prominence of personal video conferencing in organizations today and offers tips and best practices for collaboration success. Uncover the latest trends, available benefits, case studies, and more!  (WHITE PAPER) READ ABSTRACT |

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